UB Customer Service Specialist I

11 hours ago

Loveland, United States City of Loveland Full time
Job Summary

Will assist customers regarding their utility account and facilitate billing activity by performing clerical and administrative duties, while utilizing exceptional customer service skills in accordance with City of Loveland Core values. Occasional flexibility in working hours will be required for coverage purposes. The salary range for this position is $20.18- $27.25 per hour with a hiring range of $20.18 - $23.72, depending on qualifications and experience.

This opportunity will be available to applicants until Monday, 12/11/24 at 12:00 P.M. M.S.T.

The Utility Billing Division is an exciting, fast paced, team oriented environment where we strive to provide top notch customer service on a daily basis. Our team is seeking a highly motivated, inclusive, collaborative, adaptable, and experienced leader with a forward-thinking outlook We are looking for someone that will promote positive relationships with our citizens and has a passion for providing excellent customer service

A current resume is required, and a cover letter is preferred.

Essential Functions:

  • Assists customers over the telephone and in person with a wide variety of questions, requests and complaints related to their utility account and utility bills to Include, but not limited to, assisting customers with start/stop requests for services, explanation of services provided, budget billing, delinquencies, billing inquires, and adjustments and other issues related to utility services, using various complex computer programs.
  • Prepares utility billing statements by reviewing exceptions and posting reports.
  • Corrects account problems by reviewing account information and generating service orders, if needed.
  • Calculates adjustments to customer accounts using basic math skills.
  • Prepares utility statements for delivery.
  • Processes utility meter readings, connects/disconnects of service, process new construction meter sets through data entry, responds to customer inquiries regarding water and electric consumption, leaks, and services requests.
  • Works with outside agencies and other City departments on issues related to utility billing.
  • Interacts with a wide variety of customers whose behavior may range from pleasant to verbally threatening and abusive.
  • Process final estimate requests received from title companies.
Other Job Functions:
  • Completes various monthly reports, assorted daily jobs, and special projects.
  • Resolves account problems in a timely manner.
  • Performs other duties as assigned.
Qualifications:

Education:
  • High School Graduate or GED.
Experience:
  • 3 years previouswork experience in a fast-paced, high-stress phone and face-to-face customer service position required, preferably in a call center environment required.
  • Calculator/10-key/equivalent use and keyboarding use at a proficient speed while speaking to the customer by telephone or in person required.
  • Proficiency with computers and software required.
  • Spanish-speaking ability preferred.
Knowledge, Skills, and Abilities:
  • Communicate effectively and diplomatically with the public and co-workers in a variety of situations.
  • Understand and resolve complex customer account inquiries.
  • Work efficiently & effectively in a fast-paced environment with courtesy and kindness.
  • Learn quickly and develop a sound understanding and use of customized, complex software.
  • Maintain confidential information.
  • Apply conflict resolution skills to ensure successful outcomes.
  • Must successfully be proficient using Microsoft Office 365 Google docs and other software and systems used by the department with six (6) months of hire
Physical Demands and Working Conditions:
  • Frequent minimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
  • Frequent exposure to routine office noise and equipment.
  • Occasional exposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.
This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home.Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains.The community is bustling with a thriving arts, brewery, foodie, and shopping scene.Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals.Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE

In 2020, Loveland was the only Colorado City to win the Governor's Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness.The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong

Benefits Information:

Benefit Eligible Benefits Package Includes:
  • Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
  • A Dedicated, exclusive Employee Health and Wellness Center
  • Discounted Chilson Center passes
  • Paid vacation, holidays, floating holidays, and medical leave
  • Flexible spending including Dependent Care
  • Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
  • Retirement 401a, 457, Roth (pre-& post tax) and company match
  • A Comprehensive Employee Assistance Program
  • Voluntary 529 College Invest program
  • Tuition Reimbursement
  • Employee Referral Program
  • Personal and Professional Development opportunities
  • Employee Recognition Program
  • Exceptional work-life balance
  • Market based pay & regular performance reviews
  • Local Government employment is eligible for Public Loan Forgiveness Program


Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a background check.

Accessibility/Non-Discrimination Policy/ Privacy Policy and Disclaimer

  • UB Customer Service Specialist I

    11 hours ago

    Loveland, United States City of Loveland Colorado Full time

    Will assist customers regarding their utility account and facilitate billing activity by performing clerical and administrative duties, while utilizing exceptional customer service skills in accordance with City of Loveland Core values. Occasional fl Customer Service, Customer Service Specialist, Specialist, Utility, Retail, Billing

  • Customer Service Representative

    3 weeks ago

    Loveland, United States Destination Pet LLC Part time

    Job DescriptionJob DescriptionWelcome to Destination Pet. We are One Pack- a united team working together to elevate the love and lives of pet families. Our pet-obsessed professionals create a connected care network of trustworthy partners who bring creative innovation every day. We are revolutionizing the pet industry. Join us!We are looking to add a...

  • Community Paramedic

    4 weeks ago

    loveland, United States Biolife Plasma Services Full time

    p>By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my...

  • Tax Professional

    3 weeks ago

    Loveland, Ohio, United States Liberty Tax Service Full time

    Job Title: Tax Professional - Financial Success SpecialistJob SummaryLiberty Tax Service is seeking a detail-oriented Tax Professional to join our team as a Financial Success Specialist. This role involves preparing accurate tax returns for individuals and small businesses, providing exceptional customer service, and staying current with tax regulations and...

  • Customer Service Engineer

    1 month ago

    Loveland, Colorado, United States IT Concepts Full time

    Job SummaryWe are seeking an experienced Customer Service Engineer to support our VA-ESOM- End Point Support and Operations Monitoring contract across the United States. The ideal candidate will have a strong background in IT support and customer service, with the ability to quickly respond to end-user requests and diagnose problems.Key...

  • Customer Service Representative

    5 months ago

    Loveland, United States Mr Appliance Full time

    Job Description Do you get excited when helping customers find solutions? Do you have a cheerful disposition and excellent telephone skills? Would you like to have a part in improving the home life of families in your community? If so, we are looking for you Mr. Appliance is a World Class customer service company who happens to excel at repairing appliances....

  • Customer Service Representative

    2 months ago

    Loveland, United States Enthusiast Auto Holdings Full time

    RCI Off Road, headquartered in Loveland, Colorado, is a premier manufacturer of aftermarket truck and SUV accessories. We are deeply committed to our craft and take immense pride in engineering and manufacturing innovative solutions that exceed customer expectations. Every product we create is meticulously designed and rigorously tested to ensure its...

  • Customer Service Representative

    1 month ago

    Loveland, Colorado, United States Pizza Hut Full time

    About the Role:We are seeking a Customer Service Representative to join our team at Pizza Hut. As a Customer Service Representative, you will be responsible for providing fast, fun, and friendly service to our customers.Key Responsibilities:Answer the telephone with a smile in your voiceTake customer menu orders, explain special offers, and enter orders...

  • Customer Service Representative

    1 month ago

    Loveland, Colorado, United States Walgreens Full time

    Job Summary: As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. Your key responsibilities will include registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service, and recommending items for sale to...

  • Customer Service Representative

    1 month ago

    Loveland, Colorado, United States Public Storage Full time

    At Public Storage, we're seeking a skilled Customer Service Representative to join our team. As a Property Manager, you'll work independently at multiple locations, assessing customer storage needs and making suggestions to sell packing and moving supplies. You'll also conduct daily storage unit inspections, audit cash drawers, and make bank deposits....

  • Customer Service Representative

    3 weeks ago

    Loveland, Colorado, United States Safeway Full time

    About the Role: As a Retail Sales and Store Support member at Safeway, you will be the face of the company, interacting with valued customers in various capacities. Your responsibilities will include providing exceptional customer service, assisting fellow associates, and maintaining a clean and welcoming store environment.Key Responsibilities:Interact with...

  • Customer Service Representative

    1 month ago

    Loveland, Colorado, United States Chuze Fitness Full time

    Chuze Fitness is seeking a highly motivated and enthusiastic Team Member to join our team. As a Team Member, you will be responsible for providing exceptional customer service and creating a welcoming environment for our members. Responsibilities: * Greet and engage with members, providing a positive and friendly experience * Answer phone calls and respond...

  • Customer Service Representative

    3 weeks ago

    Loveland, United States U-Haul Full time

    Compensation Range: $12.32 to $20.00 Hourly Location: 5440 & 5550 Byrd Dr, Loveland, Colorado 80538 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive...

  • Cashier/Customer Service

    2 months ago

    Loveland, United States Sportsman's Warehouse Full time

    Sportsman's Warehouse - 1675 Rocky Mountain Avenue [Retail Cashier / Team Member] As a Cashier/Customer Service Associate at Sportsman's Warehouse, you'll: Greet customers upon entrance into store and thank them upon exiting the store; Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change;...

  • Customer Service Representative

    1 month ago

    Loveland, Colorado, United States Freddy's Frozen Custard & Steakburgers Full time

    Freddy's Frozen Custard & Steakburgers - Team MemberWe're looking for enthusiastic and customer-focused individuals to join our team as Team Members at Freddy's Frozen Custard & Steakburgers. As a Team Member, you will be responsible for delivering exceptional guest service, preparing high-quality food and frozen custard, and maintaining a clean and...

  • Personal Banker Associate I

    6 months ago

    Loveland, United States Fifth Third Bank Full time

    Make banking a Fifth Third better® We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank. GENERAL FUNCTION: Selected candidates are intended to become a Retail Personal Banker I after completing a 4-8 week on-boarding and education program that includes rotations in...

  • Plasma Center Nurse- LPN

    4 weeks ago

    Loveland, United States Biolife Plasma Services Full time

    Job DescriptionBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my...

  • Donor Intake Nurse- LPN

    3 months ago

    Loveland, United States Biolife Plasma Services Full time

    Job DescriptionBy clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my...

  • Plasma Center Nurse- LPN

    3 weeks ago

    Loveland, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Sales and Customer Service Representative

    4 weeks ago

    Loveland, Colorado, United States Massage Envy Full time

    Overview:At Massage Envy, we're dedicated to helping our clients feel their best. As a Sales and Customer Service Representative, you'll play a key role in delivering an exceptional experience and growing our member base.Perks and Pay:Competitive hourly rate of $14.42-$16.00, plus unlimited bonuses and commissionsCompany contributed medical insurance for...