Customer Service Representatives

2 months ago

Dearborn, United States Percepta Full time

Job Description **Requisition Title**

: Customer Service Representatives ( 02UE8 ) At Percepta, we bring first-class service across each market we support. As a **Customer Service Representative** in **Dearborn, MI,** specializing in the automotive industry , youll be part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. * Provide an exceptional member experience in every interaction.

* Provide insightful advice and direct support to members in need. Diagnosis of issues and provide resolution with teaching and guidance.

* Partner with legacy app owners for troubleshooting and resolution.

* Research and resolve billing or payment issues.

* Own the member experience from the very beginning to the end, making decisions on whether to escalate or how to address issues, so the member is delighted and eager to continue to utilize the program.

* Identify and present out of the box ideas and changes to other members of the team that will ensure this program is second to none.

* High school diploma required; Associate or bachelors degree is a plus

* 3 - 5 years of experience in customer service, training, public relations, public affairs, sales, or marketing

* A passion for exceptional customer service, the automotive Industry, and cutting-edge technology

* Excellent communication skills both verbal and written

* Savvy with the use of technology, software, and social media applications (Facebook, Twitter, Instagram, LinkedIn, Pinterest), while continuously keeping up with current technology trends.

* Starting pay rate of $16.00 per hour; some positions may pay up to $22.00 per hour (based on experience and other factors)

* Health/Dental/Vision/Life Insurance

* Flexible Spending Account (FSA) and Health Savings Account (HSA)

* 401(k) with company match

* Vacation/Sick Time and Paid Holidays

* Tuition Reimbursement

* Employee Assistance Program

* Employee Discount Program

* Training and Development Programs (Percepta College)

* Employee Rewards Program (Perci Perks)

**Competitive Compensation** we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness.

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