Patient Care Coordinator
4 days ago
InnovaCare Management Services Company, LLCWhy Join InnovaCare Health at Orlando Family Physicians?Make a difference in the lives of others: We are committed to providing our patients with the highest quality care possible, with compassionate and dedicated providers who offer a wide range of services. Work with cutting-edge technologies: We are constantly looking for new ways to improve the way we deliver care, using technology to improve patient care and the patient experience. Grow and develop your career: We offer a supportive and challenging work environment where you can grow and thrive, with a strong commitment to professional development and a variety of opportunities to learn and grow. Join a team of passionate professionals: We are a team of passionate professionals who are committed to improving the health and well-being of our patients. We are always looking for new talent to join us, and we offer a supportive and collaborative work environment where you can make a real difference.We are committed to creating a diverse and inclusive workplace, offering flexible work arrangements, and providing opportunities for professional development. If you are looking for a career in healthcare where you can make a difference, then InnovaCare Health at Orlando Family Physicians is the right place for you.Here are some of the benefits of working at InnovaCare Health:Competitive salaries and benefitsOpportunities for advancementCollaborative and supportive work environmentStrong commitment to diversity and inclusionFlexible work arrangementsCommitment to professional developmentCulture of innovationIf you are interested in learning more about our open positions, please visit our website or contact us today. We would be happy to answer any questions you have and discuss how you can join our team.Thank you for your interest in InnovaCare HealthJob Summary The Patient Care Coordinator is the first impression when patients and guests arrive at InnovaCare Health facilities. They also assist patients by assessing, facilitating, planning, and advocating for health needs on an individual and on-going basis. Essential Job Functions Welcomes patients and visitors upon arrival to the clinic. Manages waiting room to ensure wait times are within 15-minutes of arrival. If not, the PCC keeps the patients and visitors notified of any delays. Manages the front desk workflow and communicates with the MA's. Manages the providers schedule daily. Maintains accurate registration by obtaining, recording, and updating personal and financial information. Assists patients in problem solving potential issues related to the health care system, financial or social barriers (e.g., request interpreters as appropriate, transportation services or prescription assistance); and PCP change if necessary. Assists patient with intake processes including scanning required documents. Collects patient's financial payment responsibility (ex. co-payments, co-insurance, deductibles or issues receipts). May manage cashier box or similar location, balances daily deposits, and prepares bank deposits according to company policies. Processes walk-in patients and visitors such as greets, promptly and professionally answers phone calls, and if applicable, schedules appointments per guidelines. Answers phones and schedules appointments. May also assist the case manager with scheduling hospital follow-up. Manages medical records (maintains, files/scans, prepares for schedule). Ensures all correspondence is scanned and/or filed in timely manner. Processes requests for medical records release and maintains appropriate logs, etc. Performs all other related duties as assigned. Minimum Required Education, Experience & Skills High school diploma or GED equivalent.Strong customer service focus.Effective written and oral communication skills.Teamwork orientation.Organized and ability to manage competing priorities.Knowledge of medical terminology.Knowledge of ICD-10 and CPT coding.Expert in computer literacy in electronic health record.Ability to react calmly and effectively in emergency situations required.Basic mathematical skills.Safe work practices in a clinic setting.Able to follow through with delegated tasks.Preferred Education, Experience & Skills At least 2-3 years in a medical related customer service role.Bilingual in English/Spanish preferred but not required.Physical & Mental Requirements: (check all that apply) Required immunizations and vaccinations. Ability to lift to 50 pounds.Ability to push or pull heavy objects using up to 100 pounds of force.Ability to stand or sit for extended periods of time.Ability to use fine motor skills to operate equipment and/or machinery.Ability to properly drive and operate a vehicle.Ability to receive and comprehend instructions verbally and/or in writing.Ability to use logical reasoning for simple and complex problem solving.Occasionally requires exposure to communicable diseases or bodily fluids.Occasional travel for clinic activities may be required (ex. InnovaCare meetings or training).The information listed above is not comprehensive of all duties/responsibilities performed. This job description is not an employment agreement or contract. Management has the exclusive right to alter this job description at any time without notice.
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