Assistant Client Service Specialist

2 weeks ago


Hartford, United States Willis Towers Watson Full time

Assistant Client Services Specialists Surety are integral members of our account management teams who proactively obtain, compile and follow up on information critical to providing exceptional consulting, placement and advocacy for Willis Tower Watson clients and prospects. If youre looking to work with a great team of exceptional Property & Casualty professionals while building your knowledge, skills and technical and professional experience with a stable, respected and dominant player in the world of global risk management and consulting, apply for this role todayYou will be required to work Monday-Friday from 9:00 am-6:00 pm.Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.The RoleIn this role you will be responsible for the day-to-day servicing of Surety clients. This will involve building relationships and working closely with client-decision makers, executing deliverables on our clients behalf in accordance with our SLAs and SOPs and completing various administrative tasks. Duties include but are not limited to:Issuance of Surety bonds as well as perform associated activities based on the specific instructions of the Client and / or Client Manager as communicatedAbility to understand and interpret the information presented in a bond requestAbility to quickly and accurately enter data from a bond request into the bond issuing system.Process renewals, cancellations/Closures, and ridersAssist with resolution of client/carrier accounting issuesPrepare and submit billing.Report bonds to carriers and associated filing activities.Prepare written correspondence, reports and analysis as needed for managementCommunicate effectively with clients, client managers and other team membersParticipate in internal and external meetingsMaintain client confidentialityThe RequirementsStrong attention to detail.Excellent verbal and written communication skills.Ability to work independently and in a team setting.Strong customer service, presentation and organizational skills.Working knowledge of Microsoft office including Excel, Word, and Outlook.0-2+ years insurance industry experience related to servicing accounts is a plus.Experience working with Surety, including in an insurance brokerage environment a plus.Experience working with Epic and Sure Path a plus.EEO, including disability/vets#J-18808-Ljbffr

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