Customer Experience Specialist

6 days ago

San Diego, United States BASF SE Full time

BASF es la primera empresa química del mundo # We Create Chemistry. Además de los productos de fabricación propia, BASF Española S.L. comercializa más de 5.000 productos procedentes del Grupo BASF: productos Químicos, orgánicos e inorgánicos, catalizadores; productos fitosanitarios, materias plásticas, dispersiones y materias primas para la industria de tintas, pinturas, plásticos, papel, cerámica y cosmética. Como líder de la industria con una amplia cartera de fungicidas, insecticidas, herbicidas y tratamientos de semillas, BASF ayuda a los agricultores a aumentar de forma sostenible la producción y la calidad de sus cultivos. Alimentando una cultura de innovación en línea con las necesidades de los clientes, BASF ha desarrollado servicios digitales que pretenden optimizar la producción en términos de calidad y salud, y reducir los costes de gestión y trabajo de forma más sostenible. El pilar principal de la oferta de servicios digitales en España es la plataforma Agrigenio. Agrigenio es un sistema de apoyo a la toma de decisiones que ayuda a los agricultores a manejar enfermedades y plagas en sus cultivos, entre otras actividades. Es una herramienta altamente técnica dirigida a administradores de fincas y asesores técnicos, que se ofrece bajo un modelo de suscripción anual. Para garantizar el éxito continuo de los usuarios activos, debemos maximizar el uso de Agrigenio y ofrecer una experiencia óptima al cliente, con un seguimiento cercano y soporte inmediato y respuesta a las solicitudes de los clientes. Dentro del equipo de Commercial & Digital Excellence, la persona seleccionada se encargará de las siguientes actividades: Analizar el nivel de uso de las cuentas de Agrigenio para encontrar necesidades e incrementar el nivel de uso asegurando la experiencia y satisfacción del cliente. Conducir el alta de usuarios Agrigenio, incluyendo la activación en la plataforma y conexión de sus estaciones. Planificar y coordinar junto al resto del equipo Agrigenio las acciones de lanzamiento de nuevos productos y generación de demanda (eventos, demos). Seguimiento y supervisión de los pilotos en clientes clave. Ejecutar las capacitaciones y dar soporte a las personas usuarias de Agrigenio: Clientes, Delegados/as y Técnicos/as de la Distribución BASF. Requisitos: Grado/Máster en Ingeniería Agronómica. Experiencia mínima de 2 años en gestión técnica de fincas, ensayos de campo y aplicación de productos fitosanitarios. Valorable experiencia en proyectos de Transformación Digital y lanzamiento de productos. Comprensión de la interfaz entre la gestión agrícola y las herramientas digitales, principalmente para la sanidad vegetal. Habilidades de trabajo en equipo, comunicación y orientación al cliente. El/la candidato/a debe actuar con espíritu emprendedor, ser capaz de gestionar su tiempo y organizar sus actividades con autonomía. Experiencia con Microsoft Office y valorables otras herramientas digitales (software estadístico). Nivel avanzado de inglés y castellano. Disponibilidad para viajar con frecuencia. Imprescindible disponer de Carnet de Conducir. Ofrecemos un amplio abanico de oportunidades de formación, desarrollo profesional y posibilidades de promoción acordes con cada perfil, así como interesantes beneficios sociales. CÓMO CONTACTAR CON NUESTRO EQUIPO ¿Tienes preguntas sobre el proceso de aplicación o sobre la vacante? Andrea Lopez (Talent Acquisition) andrea.lopez-gutierrez@basf.com Ofrecemos soluciones inteligentes para nuestros clientes y avanzamos hacia un futuro sostenible. Para ello, fomentamos la contratación de personas con los talentos más diversos en todo el mundo, lo que brinda múltiples oportunidades de desarrollo profesional. Para nuestro equipo, cuenta tanto su desempeño como su personalidad. De este modo, en BASF, las oportunidades se convierten en carreras profesionales. La diversidad es nuestra mayor fortaleza Conviértete en parte de nuestra fórmula ganadora para el éxito y desarrolla el futuro con nosotros/as, en un equipo global que abraza la inclusión y la igualdad de oportunidades independientemente de la edad, género, orientación sexual, discapacidad o creencias. En BASF obtendrás algo más que un salario, ya que nuestra oferta total incluye elementos adicionales según las diferentes etapas de tu vida. Esto es lo que llamamos You@BASF, nuestra marca de compensación total. Haga clic aquí para obtener más información. Nuestra oferta total única: you@BASF Queremos formar el mejor equipo. Un equipo con personas únicas con diferentes conocimientos, experiencias y puntos de vista. Personas que trabajan juntas en las soluciones del mañana, que se complementan entre sí y aportan lo mejor de sí mismos en beneficio del equipo. Nuestra diversidad nos hace más fuertes y creativos. En un entorno abierto y de apoyo, en el que nos inspiramos mutuamente para obtener resultados extraordinarios. #J-18808-Ljbffr

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