Gas Maintenance Field Service Supervisor
2 weeks ago
Description:
Position Summary:
Performs repairs and maintenance to a variety of equipment including but not limited to: Gas Station Fueling Equipment and Underground Storage Tanks. Supervises repairs and maintenance on Dresser Wayne and Gilbarco Veeder-root fuel dispensers. Including all dispenser electronics, communications and hydraulic systems. Oversees work assignments for field service personnel who perform on-site services including installation, maintenance, and repair. Schedules Field Service Technicians. Oversees most day to day operations of team. Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals. Performs a variety of tasks. A wide degree of creativity and latitude is expected. Handles other duties as assigned.
Responsibilities:
Performs repair and maintenance services in the field
Provides support and training for team members in the field
Oversees day to day service operations in a 24x7 environment
Schedules and assigns jobs and work areas to Field Technicians according to their skills, geography, etc to maximize tech efficiency, ensure geographic coverage, and meet established service levels.
Manage after hours "on call" schedule
Reviews work orders for completeness and accuracy to ensure accurate billing
Ensures all department tools, equipment, and vehicles are in good working order
Review and approve payroll
Employee evaluations
Working Relationships:
Internal: Operations, Fleet, Payroll, HR, FSS Managers, Coordinators, and Dispatchers External: Equipment, Parts, Service vendors. Equipment manufacturers.
Requirements:
Minimum Education:
A high school diploma or its equivalent.
Preferred Education:
Associates degree or equivalent work experience. Demonstrated knowledge of critical fuel dispensing equipment and infrastructure. Management/Leadership training.
Minimum Experience:
Supervision of Field Technicians. 3+ years technical experience in the trade. Basic working knowledge with Microsoft Office products - Word, Excel, Outlook. Proficient with smart phone and/or tablet computers.
Preferred Experience:
3+ years experience supervising Field Service Technicians. Dispatching software system experience.
Licenses/Certifications:
Valid driver's license.
Soft Skills:
Ability to write and speak effectively to individuals and groups.
Other:
Physical Travel Travel as needed - Regionally Daily, Nationally infrequently.
Hours & Conditions:
Ability to work extended hours and weekends as necessary. Other
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