Logistics Operations Coordinator

2 weeks ago


Zion, Illinois, United States All Fleet Services Full time
Job Summary

We are seeking an experienced and skilled Dispatcher Team Lead to join our high-performing team at All Fleet Inc.

About the Company

All Fleet Inc. is a leading provider of emergency truck and trailer repair services, recognized for its commitment to excellence, innovation, and superior customer service.

Job Description

In this crucial role, you will be responsible for coordinating top-notch emergency repair services, ensuring drivers are back on the road as quickly as possible.

  • Provide essential assistance to stranded truck drivers by coordinating immediate onsite repair and emergency services.
  • Maintain clear and effective communication between drivers, mobile technicians, and other stakeholders to ensure successful outcomes.
  • Learn and understand the unique needs of truck drivers in emergency situations, coordinating appropriate and timely solutions.
Required Skills and Qualifications

To succeed in this role, you should have:

  • Eager to assist customers with a cheerful disposition.
  • Swift and professional response to incoming calls.
  • High attention to detail and excellent organizational capabilities.
  • Active listening skills with the ability to accurately document conversations.
  • Strong written and verbal communication skills for effective email and chat interactions.
  • Ability to type at least 35 WPM with 80% accuracy.
  • Must be able to pass a comprehensive background check and drug test.
Benefits

We offer a competitive salary starting at $16.00 per hour or more, depending on experience, as well as:

  • Competitive healthcare options available.
  • Opportunities for internal advancement and professional growth.
Shift Availability

All Fleet Inc. operates 24/7 to ensure round-the-clock assistance for stranded truck drivers nationwide. We currently have openings across various shifts:

  • 1st Shift: 8:00 AM to 4:30 PM
  • 2nd Shift: 4:00 PM to 12:30 AM
  • 3rd Shift: 12:00 AM to 8:30 AM


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