Current jobs related to Guest Service Agent | Colton House Hotel - Austin - Columbia Hospitality

  • Housekeeper | Colton House Hotel

    2 weeks ago

    Austin, United States Columbia Hospitality Full time

    Housekeeper | Colton House Hotel The heart of any operation. Bring beautiful spaces to life. Your careful attention to detail brings delight to guests the moment they walk through the door. You are an essential part of an efficient and talented team, responsible for the cleaning and replenishing of guest rooms. This includes cleaning a designated number of...

  • Housekeeper | Colton House Hotel

    3 weeks ago

    Austin, United States Columbia Hospitality Full time

    Housekeeper | Colton House Hotel The heart of any operation. Bring beautiful spaces to life. Your careful attention to detail brings delight to guests the moment they walk through the door. You are an essential part of an efficient and talented team, responsible for the cleaning and replenishing of guest rooms. This includes cleaning a designated number of...

  • Bartender | Colton House Hotel

    3 weeks ago

    Austin, United States Columbia Hospitality Full time

    Bartender | Colton House Hotel Create connections. Craft cocktails. You are responsible for preparing and serving inspired drinks while delivering distinctive experiences for guests. You are the charming individual that impresses guests with your beverage expertise and techniques in an unmatched, expertly maintained atmosphere. Let's start off with the most...

  • Guest Service Agent

    1 month ago

    Austin, United States DoubleTree Suites by Hilton Hotel Austin Full time

    DescriptionGreets guests in the lobby and provides a variety of types of assistance to guests during their stay.What will I be doing?As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability....

  • Guest Services Agent

    2 days ago

    Austin, United States Sonesta International Hotels Full time

    The Guest Services Agent is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is a support for the Operations Manager. T Guest Service, Agent, Operations Manager, Guest, Hotel, Retail

  • Guest Services Agent

    2 months ago

    Austin, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent** Location: Austin, TX, US, 78759 Property Name: La Quinta by Wyndham Austin at The Domain Req Id: 16287 La Quinta by Wyndham is now seeking a Guest Services Agent to join our team at the La Quinta by Wyndham Austin at The Domain location in Austin , Texas . **Job Summary** The Guest Service Agent is responsible for providing...

  • Guest Service Agent

    5 days ago

    Austin, United States Omni Hotels Full time

    We want to see you as a Guest Service Agent! Ensure extraordinary service to guest on Omni Premier Floors during Breakfast and Happy Hours. This position will set-up, serve, and mantain cleanliness of the Omni Club Lounge as well as provide assistanc Guest Service, Agent, Guest, Service, Hotel, Omni, Retail

  • Guest Services Representative

    6 days ago

    Austin, Texas, United States Soho House & Co. Full time

    Position Overview At Soho House, the Front Desk Agent plays a crucial role in welcoming members and hotel guests, ensuring a seamless check-in experience while addressing various inquiries and concerns. This position is accountable for processing payments and reconciling cash at the conclusion of each shift. As a Front Desk Agent, you will possess...

  • Nocturnal Guest Services Agent

    2 days ago

    Austin, Texas, United States Omni Hotels Full time

    Night Reception AgentAs a vital member of our team, the Night Reception Agent is responsible for overseeing all night-time front desk operations and auditing functions. This role includes executing necessary computer maintenance tasks and ensuring that all financial transactions from the day are accurately verified and balanced.Key...

  • Front Desk Agent

    3 months ago

    Austin, United States Soho House & Co. Full time

    The role... At Soho House, the Front Desk Agent, assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a Front Desk Agent, you will be well-versed with the...

  • Guest Service Agent

    1 week ago

    Austin, United States Embassy Suites by Hilton Austin Downtown South Congress Full time

    DescriptionEmbassy Suites by Hilton Austin Downtown South Congress located next to the Congress Avenue Bridge and Lady Bird Lake is looking for a Part-Time Guest Service Agent to join our awesome front desk team!  Join the #1 Best Big Company to Work For and enjoy excellent benefits - including Hilton travel benefits!What will I be doing?As a Guest...

  • Guest Service Agent

    2 days ago

    Austin, United States Hilton Austin Full time

    DescriptionHILTON AUSTIN IS LOOKING FOR HARDWORKING PEOPLE TO JOIN THEIR AWESOME FRONT OFFICE TEAM!At the center of Downtown, our hotel is attached to Austin Convention Center via covered walkway. Reach East Sixth Street nightlife two blocks away, and explore the picturesque Rainey Street Historic District, less than a mile from the door. Join the #1 Best...

  • Guest Service Agent

    1 month ago

    Austin, United States Hilton Hotels Corporation Full time

    Hilton Hotels - JobID: HOT0AU9L [Front Desk Agent / Concierge] As a Guest Service Agent at Hilton, you'll: Greet guests and complete the registration process; Assist guests with check-out; Demonstrate a thorough knowledge of hotel information; Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy; Respond to guest...

  • Guest Service Agent

    3 weeks ago

    Austin, United States Omni Hotels Full time

    Location: Austin Hotel Downtown Located in the Live Music Capital of the World, the Omni Austin Hotel Downtown is a walking distance from the 6th Street Entertainment District. Omni is a magnificently appointed luxury hotel with the heart of the thriving downtown business center at your doorstep; youll be just steps away from the Austin Convention Center...

  • Guest Services Agent

    3 months ago

    Austin, United States Wyndham Hotels & Resorts Full time

    ** Guest Services Agent (Front Desk Staff)** Location: Austin, TX, US Property Name: La Quinta by Wyndham Austin Round Rock Req Id: 14324 La Quinta by Wyndham is now seeking a Guest Services Agent (Front Desk Staff) to join our team at the La Quinta by Wyndham Austin Round Rock location in Austin , Texas . **Job Summary** The Guest Service Agent is...

  • Guest Services Supervisor

    2 days ago

    Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job OverviewAT&T Hotel & Conference Center is seeking a dedicated Front Desk Supervisor to oversee our Front Office operations.Key Responsibilities:Welcome and register guests, ensuring a warm and professional experience.Manage guest check-out processes and resolve any issues that may arise during their stay.Lead and mentor front desk staff, setting a...

  • Room Attendant | Colton House Hotel

    7 days ago

    Austin, Texas, United States Columbia Hospitality Full time

    Position Overview:As a vital member of our team, you will ensure that our guests experience pristine accommodations from the moment they arrive. Your meticulous attention to detail will transform our spaces into welcoming environments.Key Responsibilities:Deliver exceptional service to guests with professionalism and courtesy.Thoroughly clean and maintain...

  • Hotel Reservations Specialist

    7 days ago

    Austin, Texas, United States AT&T Hotel & Conference Center Full time

    Job OverviewWe are seeking a dedicated Reservations Agent for our AT&T Hotel's Reservations Team.**Please scroll to the end of the job overview for the application link with Compass Group.**Key Responsibilities:The Reservations Agent is responsible for managing all incoming reservation inquiries, ensuring exceptional customer service. This role involves...

  • Front Desk Agent | Carpenter Hotel

    1 week ago

    Austin, United States Hotel Carp LLC Full time

    Job DescriptionJob DescriptionAbout UsIn 2006 Bunkhouse was created to oversee a growing portfolio of hotels and Jo’s Coffee locations. Bunkhouse has a reputation for building memorable experiences that offer more than just a good night’s sleep and a great cup of coffee. Passion for design, tireless attention to detail and commitment to creating...

  • Overnight Front Desk Agent

    4 weeks ago

    Austin, United States Soho House & Co. Full time

    Job DescriptionJob DescriptionThe role…At Soho House the Front Desk, Overnight Agent assist with checking members in to the property and hotel guests into their room as well as streamline various inquiries, risks and other matters that arise. The Overnight Front Desk Agent is responsible for receiving payments and balancing cash at end of a shift. As a...

Guest Service Agent | Colton House Hotel

2 months ago

Austin, United States Columbia Hospitality Full time
Guest Service Agent | Colton House Hotel

Master multitasker. Memory Maker. No two days are the same: delight, problem solve, and make the day for our incredible guests. You thrive in a fast-paced and dynamic environment, responsible for efficiently handling guest check-in and check-out processes including room credits, keys, guest issue resolution and special requests. Support the Guest Services and the Front Office team with financial and service-related tasks to create unique and meaningful experiences for guests who can't wait to return.

Let's start off with the most important part - what's in it for you:

The Perks

*Eligibility of perks is dependent upon job status
  • Hourly Pay Range: $ 16-18 DOE
  • Get Paid Daily (Make any day payday)
  • Paid Time off & Holiday Pay (Because Balance Matters)
  • Benefits - Medical, Dental, Vision, Disability, 401K
  • HSA/FSA Plans -with employer contribution
  • Values Based Culture (#OMGLIFE)
  • Culture Add (Creating Space for Fresh Perspectives)
  • Referral Bonus (Get Paid to Recruit)
  • Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel)
  • Employee Assistance Program
  • "Columbia Cares" Volunteer Opportunities
  • Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
  • Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
  • Online Learning Platform to Help You Grow
  • Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Our Commitment to you:

"People never forget how you made them feel." Maya Angelou's famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive - and success.

Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people-first organization, ignited from the inside to succeed on the outside. We are a tight-knit, inclusive, values-driven team and we trust one another to have each other's backs. We show up every day with open hearts, an inclusive mindset, and genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.

What you'll do:

The Brass Tacks
  • Possesses a working knowledge of the front desk, efficiently handling the check-in and checkout processes according to hotel procedures and standards.
  • Be knowledgeable and proficient with the property management system.
  • Operate the PBX and Radio paging system according to procedures.
  • Establishes appropriate credit at time of guest check-in; issues room keys and familiarizes guests with the services and areas of the property.
  • Manages guest issues effectively, keeping in mind both the guest's needs and business objectives.
  • Use discretion and professionalism in resolving guest conflicts and use good judgement to consult with management if assistance or follow-up is needed.
  • Conduct adequate follow-up with both guest and fellow team members.
  • Makes restaurant, transportation, activity, or entertainment reservations on behalf of the guest.
The Nitty Gritty
  • Previous hospitality or customer service experience preferred.
  • Previous experience in cash handling & computerized Point of Sale system preferred.
  • Strong written and verbal communication skills required

Don't meet every single requirement? At Columbia Hospitality we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Where you'll work:

Nestled in the heart of Austin on Congress Ave, Colton House Hotel offers 79 custom suites designed for couples, families, business travelers, and solo adventurers. Each suite boasts hand-picked furnishings and locally sourced artwork, creating a unique and inviting atmosphere.

Our spacious suites cater to various needs, from studios to three-bedroom options, accommodating friends, families, wedding parties, and extended stays. Enjoy the vibrant culinary experience at "Simona's" coffee to cocktails restaurant, relax by the outdoor pool, or rejuvenate in our yoga studio.

Designed by one of the property owners, Simona, Colton House reflects her bold and playful design aesthetic, ensuring a memorable stay for every guest.