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Patient Access Representative
2 months ago
Patient Access Representative - Admissions EC Registration
Location
Spartanburg, SC
Facility
Spartanburg Medical Center
Department
Patient Access Services
Schedule - Shift - Hours
Part-Time - Nights (weekends as needed) - 11p-7a
The system allows up to ten active applications at any time.
As part of our process, you are asked to review and agree to adhere to our
Standards of Behavior and Commitment Statement . Also, each applicant will complete an Assessment Survey as part of the application process. The survey will take approximately 20 minutes or less to complete. After you have completed and submitted your application, you should receive an email confirming the receipt of your application. To ensure delivery of messages from our system, please add healthcaresource.com to your email client’s accept list.
The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process.
Core Job Responsibilities
Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter
Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met
Verification and review of insurance benefits and financial clearance for all payors at each encounter
Works in conjunction with the Centralized Referral Center to ensure prior-authorizations have been obtained
Research and resolve all registration occurrences for demographic, clinical and insurance accuracy
Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices
Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting
Responsible for practicing AIDET in all customer/patient related encounters
Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols
Completes clinical screening for specified modalities to ensure patient safety
Ensures proper utilization of computer systems to facilitate efficient and effective work flow processes
Performs other duties assigned by department supervisor or manager
Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered
Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit
Excellent typing/keyboarding skills with a high degree of accuracy in inputting data
Ensures proper utilization of computer systems to facilitate efficient and effective work flow processes
Must possess excellent oral and written communication skills
Ability to complete detailed oriented work
Must possess a positive attitude and work well as part of a team as well as independently
Ability to maintain confidentiality and handle sensitive information
Minimum Requirements
Education
·
High School Diploma or equivalent
·
Preferred: Associates Degree
Experience
·
Minimum one year experience in healthcare access, customer service, office and/or financial setting
Preferred: Minimum three years experience in healthcare access, customer service, office and/or financial setting.
Additional Information
Spartanburg Regional Healthcare System (SRHS) offers a full spectrum of services through six hospital campuses: Spartanburg Medical Center, Spartanburg Medical Center — Mary Black Campus, Pelham Medical Center, Cherokee Medical Center, Spartanburg Hospital for Restorative Care and Union Medical Center. SRHS also includes Ellen Sagar Nursing Center and Woodruff Manor. SRHS provides unparalleled cancer care through Gibbs Cancer Center & Research Institute, with locations in Spartanburg, Greer, Union and Gaffney. The multidisciplinary Medical Group of the Carolinas has more than 600 physicians across Upstate South Carolina and western North Carolina. SRHS employs more than 9,000 associates and offers outpatient surgery centers and a Level I Trauma Center.
Summary
Position Summary
The Patient Access Representative position receives, coordinates and implements the initial patient experience by providing critical functions essential to ensuring proper clinical treatment, billing and reimbursement, patient satisfaction as well as efficient and accurate handling of the patient registration process.
Core Job Responsibilities
Accurately completes a quality registration in the HIS system that maintains the integrity of demographic and financial information required for clinical and billing functions for every patient encounter
Responsible for utilization of time and management of work processes to ensure organizational and departmental expectations are met
Verification and review of insurance benefits and financial clearance for all payors at each encounter
Works in conjunction with the Centralized Referral Center to ensure prior-authorizations have been obtained
Research and resolve all registration occurrences for demographic, clinical and insurance accuracy
Understands and adheres to state and federal regulations and system policies regarding compliance, integrity and ethical registration practices
Accurately complete patient estimate letter and attempt cash collection when applicable and process patient payments for account posting
Responsible for practicing AIDET in all customer/patient related encounters
Reviews and ensures that all medical orders are compliant and meet government and hospital guidelines as well as clinical protocols
Completes clinical screening for specified modalities to ensure patient safety
Ensures proper utilization of computer systems to facilitate efficient and effective work flow processes
Performs other duties assigned by department supervisor or manager
Ability to obtain insurance eligibility and benefit information from payors via phone, RTE, or web in order to provide patient with estimated responsibility for services requested or rendered
Maintain an accurate cash drawer and functions related to cash drawer reconciliation and deposit
Excellent typing/keyboarding skills with a high degree of accuracy in inputting data
Ensures proper utilization of computer systems to facilitate efficient and effective work flow processes
Must possess excellent oral and written communication skills
Ability to complete detailed oriented work
Must possess a positive attitude and work well as part of a team as well as independently
Ability to maintain confidentiality and handle sensitive information
Minimum Requirements
Education
·
High School Diploma or equivalent
·
Preferred: Associates Degree
Experience
·
Minimum one year experience in healthcare access, customer service, office and/or financial setting
Preferred: Minimum three years experience in healthcare access, customer service, office and/or financial setting.
Additional Information
Spartanburg Regional Healthcare System (SRHS) offers a full spectrum of services through six hospital campuses: Spartanburg Medical Center, Spartanburg Medical Center — Mary Black Campus, Pelham Medical Center, Cherokee Medical Center, Spartanburg Hospital for Restorative Care and Union Medical Center. SRHS also includes Ellen Sagar Nursing Center and Woodruff Manor. SRHS provides unparalleled cancer care through Gibbs Cancer Center & Research Institute, with locations in Spartanburg, Greer, Union and Gaffney. The multidisciplinary Medical Group of the Carolinas has more than 600 physicians across Upstate South Carolina and western North Carolina. SRHS employs more than 9,000 associates and offers outpatient surgery centers and a Level I Trauma Center.
Founded on Aug. 29, 1921, as Spartanburg General Hospital, Spartanburg Regional celebrates over 100 years of excellence.
The system allows up to ten active applications at any time.
As part of our process, you are asked to review and agree to adhere to our
Standards of Behavior and Commitment Statement . Also, each applicant will complete an Assessment Survey as part of the application process. The survey will take approximately 20 minutes or less to complete. After you have completed and submitted your application, you should receive an email confirming the receipt of your application. To ensure delivery of messages from our system, please add healthcaresource.com to your email client’s accept list.
Join our talent network to stay connected and hear about new opportunities.
Interested in working for Spartanburg Regional Healthcare System?
Join our talent network to stay connected and hear about new opportunities.
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