Senior CRM Analyst

4 weeks ago


Atlanta, United States ADTRAN Full time
Welcome

Our Growth is Creating Great Opportunities

Our team is expanding, and we want to hire the most talented people we can. Continued success depends on it Once you've had a chance to explore our current open positions, apply to the ones you feel suit you best and keep track of both your progress in the selection process, and new postings that might interest you

Thanks for your interest in working on our team
Job Summary

The Senior CRM Analyst will use their skills and knowledge as a seasoned analyst to play a key role in managing valuable information needed for effective sales operations. This individual will separate data entry and stewardship from sales operations while providing a solid data foundation to support the efforts of the customer-facing colleagues increasing their effectiveness.

Duties and Responsibilities
  • First point of contact for Sales automation inquiries
  • Technical Lead for Salesforce-related projects with focus on Sales processes
  • Lead consultant for internal business partners, supplying best practices and finding suitable standard solutions for their requirements
  • Hands-on expert for implementations of desired changes and design
  • Creative problem analyzer & solver as operational support of our Salesforce environment
  • Constructive communicator to align between business partners (internal, external) and other application teams
  • Generous knowledge mediator to improve Salesforce capabilities in the team
Qualifications
  • Understanding and dominating of assigned application(s)
  • Strong analytical capabilities
  • 5+ years professional / project experience in Salesforce.com (ideally Sales Cloud) and CPQ (ideally Conga CPQ) with focus on Sales
  • Deep know-how and understanding of business processes
  • Excellent communication and presentation skills
  • Several years of experience in managing projects and software development methodologies
  • Supporting the daily business of customers
  • Fluent in English
  • People management skills
  • Bachelor's Degree with focus on Business Applications, Business Administration, Computer Sciences (or equivalent)
  • Ability to work effectively in a fast paced, high energy, team-oriented environment.
  • Ability to multi-task and perform effectively under pressure
  • Must be able to travel
Success Criteria
  • Customer satisfaction
  • Compliance to department's principles and processes
  • Delivery reliability for projects and enhancement requests (in time, scope and budget)
  • Keep the common functionality of Business Applications - Use standard
  • Stability and quality of implemented solutions

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