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Customer Care Intern

5 months ago

Knoxville, United States Elotouch Full time

Creating an account has many benefits:

* See order and shipping status

* Track order history

* Check out faster

Customer Care Intern Intern Knoxville, TN, US We know touch - it's our only business. In fact, we invented the touchscreen over 50 years ago and haven't stopped since. Every 21 seconds, a new Elo touch screen is installed somewhere in the world. We obsess over details to exceed the highest quality standards. We dont just sell things. We offer solutions to tomorrows challenges.

**Job Purpose:**

The Customer Care Intern is responsible for providing support to the Customer Care T eam , as well as high levels of service and support to assigned customers . This role will focus on RMA (product returns), which includes order management, verbal, and written communication, status updates and data entry . This position will be working directly with the Service Depot, Operations team, and other members of the Customer Care team to deliver a world-class customer experience. The Customer Care Intern will support front line customer communications while acting as the internal voice of the customer escalating and resolving their concerns. This individual must demonstrate a sense of urgency and helpful demeanor with both internal and external customers. This position is part-time targeting 25-30 hours per week, in consideration of class schedule.

Responsibilities:

* Assist with returns and support the RMA team by initiating return goods, providing status updates and technical support, and submitting credit requests.

* Enter and manage stock rotation for distribution partners

* Support order entry for service and repair parts

* Coordinate with functional departments such as Service Depot, Demand Planning, and Logistics teams to ensure smooth returns order management and on-time deliverables

* Provide accurate customer returns status updates on a regular and ad hoc basis.

* Troubleshoot issues that may cause customer order delays

Minimum Qualifications:

* Completion or working towards B.S. Degree in Business, Communications, or related field from an accredited institution

Preferred Qualifications:

* Experience in customer facing internships or co-op position

* Highly experienced with MS tools (SharePoint, Excel, PowerPoint, etc.)

* SAP Experience

* Experience with ERP systems (SAP, Oracle, JDE, MS Dynamics), Salesforce or CRM software

Professional Skills & Competencies:

* Ability to adapt and thrive in a fast-paced and changing environments

* Ability to gather and analyze relevant data to drive decision making

* Aptitude to quickly understand business models and metrics

* Passionate about delivering world-class customer care

* Effective written and verbal communication skills

* Expectational customer follow-up skills

* Strong attention to detail and organization skills

* Proficient with standard corporate productivity tools (email, voicemail, MS Office)

* Bilingual (Spanish, Portuguese or Mandarin Chinese) is a plus

Physical Demands:

* Ability to lift up to OSHA single person lift requirements

* Ability to sit, stand, bend, or walk for prolonged periods of time

* Office work primarily using phone and PC

Elo Touch Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Elo Touch Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Elo Touch Solutions expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Elo Touch Solutions employees to perform their job duties may result in discipline up to and including discharge.