Customer Care Team Specialist

4 weeks ago

Knoxville, Tennessee, United States PETNET Solutions, Inc. Full time

Pioneer Breakthroughs in Healthcare

Siemens Healthineers' PETNET Solutions is a global leader in PET radiopharmaceuticals, delivering high-quality products and services to over 2,800 imaging centers worldwide. As a Customer Care Team Specialist, you will play a critical role in supporting our external and internal customers, ensuring seamless order scheduling and administration processes.

Key Responsibilities:

  • Communicate effectively with customers, providing timely and accurate information.
  • Coordinate with operations and sales personnel to drive quick order scheduling and administration processes.
  • Demonstrate strong communication skills and 'soft' customer communication attributes to maintain high levels of customer satisfaction.
  • Ability to quickly learn, understand, and implement changes to key process workflows.
  • Acquire and maintain customer data in all appropriate databases on an ongoing basis.
  • Ability to successfully complete Product Knowledge Assessments for all products and/or services supported by the Customer Care Team.
  • In-depth knowledge of MI PET Source tools and applications. Ability to train customers on specific applications to support online tools and products.
  • Ongoing customer support and communication, including phone, computer, and web-based applications support.
  • Communicate new features and benefits to both internal and external customers.
  • Initiate frequent and regular contact with new customers to ensure smooth transitions.
  • Respond to complex inquiries and/or requests regarding PETNET's products and/or services.
  • Document processes and procedures as required, including both internal and external documentation.
  • Complete investigations and resolve complex problems, documenting in appropriate systems. May include working with Sales, Operations, Accounting, IT, and other team members and/or management to resolve.
  • Work independently, applying documented rules, and best practices, and/or instruction.
  • Set and maintain high standards for work quality and for accomplishments.
  • Demonstrate good work habits in the areas of time management, absenteeism, and tardiness.
  • Efficiently utilize various software and databases to document customer contacts, requests, gather input, and maintain customer information. Tools include, but are not limited to, PRS, CRM, Excel, PowerPoint, and Word.
  • Other duties as assigned.

Shift: Monday - Friday, 8 am - 5 pm

About Us:

Siemens Healthineers is a global team of over 71,000 dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How We Work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Beware of Job Scams:

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers Career Site.

Equal Employment Opportunity Statement:

Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state, or local law.

Reasonable Accommodations:

If you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.

EEO is the Law:

Applicants and employees are protected under Federal law from discrimination. To learn more,.

Pay Transparency Non-Discrimination Provision:

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,.

California Privacy Notice:

California residents have the right to receive additional notices about their personal information. To learn more, click.

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