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Customer Service Associate

1 month ago

Knoxville, Tennessee, United States ADT Full time
Job Summary

This role is an entry-level position in our Retention organization for the Advanced Care Team (ACT), with planned progression into an Associate III within 4-6 months. Additional career progression opportunities are available into other Retention Team Customer Service, Customer Service Representative, Customer Experience, Representative, Training, Team Manager, and Retail.

Key Responsibilities
  • Provide exceptional customer service to clients
  • Work collaboratively with the Advanced Care Team to achieve business objectives
  • Develop and maintain strong relationships with clients and internal stakeholders
  • Participate in training and development programs to enhance skills and knowledge
  • Contribute to the growth and success of the Retention organization
Requirements
  • High school diploma or equivalent required
  • 1-2 years of customer service experience preferred
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong problem-solving and analytical skills