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Customer Service Representative
2 months ago
Culligan of Santa Ana is currently seeking a Customer Service Representative to join our office support team. We have a dynamic team and we are looking for another member who will represent our brand and create lifetime customers.
This is the perfect career for someone who has worked in a customer focused, administrative role in the service industry. The right person will have routing/dispatching experience, the ability to answer multi-line phones, be successful in handling customer issues, and experience communicating with field staff in a service oriented industry. If you have customer service experience and you pride yourself on being solution focused and customer service oriented, this is the career for you
WHY SHOULD YOU WORK FOR CULLIGAN?
We are an Essential Employer
Great full time, Monday-Friday 8am to 5pm work schedule
Pay starting at $18-$20 per hour, depending on experience
Paid time off
Full benefits package including 401k with company match
Career advancement opportunities
Stable and growing, family oriented company
We like to promote from within
Use of free Culligan equipment in your home
Responsibilities
Experience with incoming and outbound calls
Resolve any product or service related issues; follow up to ensure complete customer satisfaction
Schedule deliveries, dispatch service technicians and/or route representatives to customer locations
Take payments and maintain customer records by updating account information
Handle collection calls and maintain financial accounts by processing customer adjustments when necessary
Prepare and maintain compliance and regulatory reporting (scheduling reports, open call, monthly maintenance reports, etc.)
Qualifications
Exceptional customer service and in-bound phone experience required
Routing/Dispatch experience highly desired
Must be proficient in Microsoft Office
Account collections experience preferred
Ability to prioritize tasks in a fast paced fun environment
Strong work ethic (honesty and integrity are key for this position and to our organization)
Excellent communication skills including helpfulness and patience in dealing with fellow employees and external customers and vendors
Exceptional problem solving skills
Ability to work independently
Candidates are subject to pre-employment testing up to and including drug/alcohol screening, background check, motor vehicle record check, and D.O.T. physical, as applicable
Benefits: Our company always offers opportunity for advancement, competitive pay, and comprehensive benefits including Health, Dental, Vision Insurance, Company Paid Life + the option for additional supplemental life insurance, Disability, Critical Illness, and Accident supplemental plans, Flexible Spending Accounts, 401(k) with generous company match and Paid Time Off.
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