Front Office Supervisor

3 days ago


Grapevine, United States Quorum Hotels Full time
Description

The Hilton DFW Lakes Executive Conference Center is looking for a Front Office Supervisor to join the team

The Front Office Supervisor is responsible for assisting the FOM with the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.

Essential Job Functions:
  • Establish and maintain attentive, friendly, courteous, and efficient hospitality at the Front Desk.
  • Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through Reservations, in an attentive, courteous, and efficient manner. Follow up to ensure guest satisfaction.
  • Ensure compliance to brand and company training standards.
  • Assist in training of Front Desk personnel.
  • Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency, monitor credit report, and maintain close observation of daily house count.
  • Ensure that no-show revenue is maximized through consistent and accurate billing.
  • Maintain a professional working relationship and promote open lines of communication with managers, employees, and other departments.
  • Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming.
  • Monitor proper operation of P.B.X. and ensure that employees follow proper telephone etiquette.
  • Greet and welcome all guests approaching the Front Desk in accordance with hotel standards.
  • Operate radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
  • Ensure correct and accurate cash handling at the Front Desk.
  • Attend monthly all-employee team meetings and any other functions required by management.
  • Follow and enforce hotel credit policies.
  • Monitor all V.I.P.'s, special guests and requests.
  • Review Front Office logbook and Guest Request log daily.
  • Other duties as required.
Requirements
  • At least 2 years of supervisory experience in a full service hotel.
  • OnQ experience preferred.
Requirements

Requirements
  • At least 2 years of progressive experience in a hotel or a related field; or a 2 or 4-year college degree and 1 or more years of related experience.
  • Some supervisory experience required.
  • Must be proficient in Windows operating systems.


  • Grapevine, Texas, United States Marriott International Inc Full time

    About the Role: This Assistant Front Office Manager opportunity is ideal for someone who is passionate about delivering exceptional customer service and has a proven track record of success in a similar role. The successful candidate will be responsible for managing the day-to-day operations of the front office, supervising staff, and driving revenue growth....


  • Grapevine, Texas, United States Great Wolf Lodge Full time

    About the RoleThe Night Auditor at Great Wolf Lodge is responsible for providing overnight support to the front desk team. This includes ensuring the accuracy of front office accounting records, welcoming guests, and assisting accounting in researching any discrepancies.Key Responsibilities- Ensure front office accounting records are accurate on a daily...


  • Grapevine, Texas, United States Marriott International Inc Full time

    Marriott International Inc. We are currently seeking an experienced and skilled Assistant Front Office Manager to join our team. This role is responsible for overseeing the day-to-day operations of the front office, ensuring exceptional guest satisfaction, and driving revenue growth. Key Responsibilities: Sales Strategy and Revenue Growth: Develop and...


  • Grapevine, United States Exceed Medical "DPACC" Full time

    Exceed MedicalExceed Medical, also known as DPACC was established in 2012. Our founders aspired to change healthcare by providing quality comprehensive and cost effective critical care to their community.Our Model:We put our patients first. We are proud to offer a long list of pulmonary and critical care services to our patients via our integrated team of...


  • Grapevine, United States Exceed Medical "DPACC" Full time

    Exceed MedicalExceed Medical, also known as DPACC was established in 2012. Our founders aspired to change healthcare by providing quality comprehensive and cost effective critical care to their community.Our Model:We put our patients first. We are proud to offer a long list of pulmonary and critical care services to our patients via our integrated team of...


  • Grapevine, United States Great Wolf Lodge Full time

    Pay: $0 per hour At Great Wolf, the Housekeeping Supervisor brings joy to families at Great Wolf Lodge by acting as a core driver of front line efficiency and effectiveness in the Housekeeping department. This leadership role is critical in the selection, training, staffing, and coaching of front line staff to ensure the safety, quality, and timeliness...


  • Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Grapevine, Texas, United States Aimbridge Hospitality Full time

    Manage front desk operations during overnight shifts (11pm-7am)Handle guest requests and resolve issues promptlyMaintain accurate records and perform financial tasksWork collaboratively with the night shift team to ensure seamless operationsProvide exceptional customer service and respond to emergenciesWhat We Offer: In addition to a competitive salary, we...

  • Front Desk Clerk

    4 weeks ago


    Grapevine, United States Moody Full time

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the...

  • Front Desk Clerk

    3 weeks ago


    Grapevine, United States Moody Full time

    At Moody, we believe that people are the most important ingredient of any business. It's the people who ultimately determine what can be achieved. That's why creating a culture based on trust, respect, and hard work is our top priority. We encourage our people to always reach higher, learn more, and live up to their potential, delivering our customers the...

  • Front Desk Agent

    20 hours ago


    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Grapevine, Texas, United States J & J Homely Hospice And Palliative Full time

    Job TitleJ & J Homely Hospice And Palliative seeks a highly skilled Facilities and Clerical Supervisor to oversee the administrative functions of the office. This is a key leadership position that requires strong organizational, communication, and interpersonal skills.Main responsibilities include:Supervising office staff and providing guidance and support...

  • Front Desk Agent

    3 weeks ago


    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...

  • Front Desk Agent

    6 months ago


    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Grapevine, Texas, 76051, Tarrant County, TX, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Grapevine, United States FedEx Office Full time

    POSITION SUMMARY: This team member will have primary responsibility for coordinating the inbound/outbound package activities of the in-center parcel management operation. This team member will be receiving, processing, staging and delivering all inbound and outbound packages from the venue/center utilizing an electronic last mile tracking system with...


  • Grapevine, Texas, United States Marriott International Inc Full time

    Job DescriptionLead Front Desk Team: Supervise and motivate a team of front desk staff to deliver exceptional customer service and achieve sales targets.Maintain High Standards: Ensure compliance with company policies, standards, and procedures to maintain high levels of quality and efficiency.Analyze Performance: Monitor and analyze departmental...


  • Grapevine, Texas, United States McKesson Corporation Full time

    The Operations Supervisor role at Mckesson Corporation offers a unique opportunity to make a meaningful impact in the healthcare industry. As a key member of our distribution center team, you will play a critical part in ensuring the smooth operation of our facility. This position requires strong leadership skills, excellent communication abilities, and a...

  • Front Desk Agent

    3 weeks ago


    Grapevine, United States Homewood Suites Grapevine Full time

    Compensation Type: Hourly Highgate Hotels: Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the...


  • Grapevine, Texas, United States Aimbridge Hospitality Full time

    About the RoleWe are seeking a skilled and detail-oriented Hotel Night Auditor to join our team at Hyatt Place Dallas Grapevine. As a Night Auditor, you will be responsible for ensuring the accuracy of hotel transactions, maintaining a secure environment, and providing exceptional customer service.Main Responsibilities: Registering guests and making...