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Rocks Food Runner

5 months ago

Colorado Springs, United States of the Gods Resort Full time

* Maintains work schedule as assigned and communicates any necessary scheduling requirements to management in advance of scheduled release.

* Provide detailed and through knowledge of culinary and beverage items.

* Complete required and suggested training to achieve maximum knowledge.

* Ensures that all food orders are delivered correctly and promptly.

* Performs pre-shift side work to ensure success.

* Reviews the menu and becomes thoroughly familiar with all items and means of preparation being offered that day, including the ingredients, preparation, sauces, and garnishes.

* Review the wine list and be prepared to verbally communicate what wines compliment which food items and why.

* Checks with the Lead line cook for any special instructions prior to the beginning of each shift.

* Ensures the line is properly set up and clean.

* Learns and memorizes all table numbers and seat numbers so they can deliver the order without having to ask who ordered it.

* Always maintains a constant focus on professionalism and customer service.

* Immediately cleans and resets any tables that are dirty.

* Keeps the floor free of debris.

* Complete cleaning and stocking duties thoroughly and as assigned.

* Be prepared to speak to the offerings of the entire Resort and Spa including services offered and hours of operation.

* Deliver "I Am Proud" service standards and department-specific signature touch points.

* Establish cross-departmental channels of communication among teammates that are consistent and complete.

* Completes additional training as needed.

* Performs deep cleaning and organizing as assigned.

* Assists with the functions of other positions within the restaurant and across the resort as needed.

* Maintains proper functioning and cleaning of equipment used in kitchen and dining room.

* Alerts management of needed product. Rotates dated product as needed. Removes expired product when needed.

* Understands functions of departments across resort property.

* Articulates location of departments and services when required Ability to work flexible schedule including required shifts on weekends, holidays, and as business requires.

* Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.

* Provide extraordinary service that is "Enriching by Nature."

* Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.

* Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.

* Be empowered to make things go right if they go wrong.

* Give the guest/member a fond farewell.

* Address feedback by utilizing the LEARN Model.

* Demonstrate a professional appearance and be attentive to what matters most.

* Comply with company policies and procedures.

* Observe and adhere to safety guidelines.

* Perform other duties as assigned.

* Interface positively with other departments, offering assistance when needed.

* Displays care in use of equipment and maintains an organized and professional work environment.

**Minimum Knowledge & Skills:** Requires knowledge of food and beverage items and preparation, safe handling, and service techniques. Requires ability to verbally communicate and record information in writing. * **Formal Education and Job-Related Experience:** Prior restaurant experience preferred.

* **License, Registration, and/or Certification Required:** Basic food handler certification and alcohol service certification (may be provided by organization upon acceptance of position).

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Gross Motor Skills

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