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Hospitality Associate

2 months ago

Santa Ana, United States MedMen Full time

**Hospitality Associate / Delivery Driver**

at MedMen Santa Ana, CA **Our Story**

MedMen is North Americas leading cannabis retailer with flagship locations in Los Angeles, Las Vegas, Chicago, and New York. MedMen offers a robust selection of high-quality products, including MedMen-owned brands [statemade], LuxLyte, and MedMen Red through its premium retail stores, proprietary delivery service, as well as curbside and in-store pick up. MedMen Buds, an industry-first loyalty program, provides exclusive access to promotions, product drops and content. MedMen believes that a world where cannabis is legal and regulated is safer, healthier and happier. Learn more about MedMen and The MedMen Foundation at

**Job Summary**

The Delivery Driver is responsible for creating a world class showtime customer experience for each and every customer as well as providing a delivery service for online customers. This position is accountable for executing initiatives that achieve all hospitality goals at MedMen.

This position is responsible for complying with all policies and procedures, compliance regulations, and all other operational objectives of the business. This position is also responsible for executing visual standards, presentation requirements, meeting customer needs and product performance.

**Essential Functions**

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Meet/exceed personal sales volume and KPI goals.

* Meet/exceed Hospitality and Marketing objectives.

* Meet/exceed delivery targets and be detailed to ensure accuracy of items being delivered.

* Assist in building a great company and business that disrupts the traditional retail model and embrace change.

* Provide first class delivery service that drives new business and contributes to online profitability.

* Ensure inventory stock matches delivery requirements.

* Follow set, scheduled route for daily deliveries.

* Read maps or set GPS to determine and track daily route.

* Ensure products are delivered in a timely manner.

* Practice safe driving and cash handling.

* Add value to the team by being authentic and confident self-leader who strives to execute our world class hospitality program.

* Drive repeat business through strong local grass roots networking, customer data capture and our loyalty program.

* Execute high customer experience standards, to include a showtime culture and industry leading customer engagement through strong sales techniques and product knowledge.

(Note: The Company complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act (ADAAA), and all applicable state and local fair employment practices laws, and is committed to providing equal employment opportunities to qualified individuals with disabilities. Consistent with this commitment, the Company will provide a reasonable accommodation to disabled applicants and employees if the reasonable accommodation would allow the individual to perform the essential functions of the job, unless doing so would create an undue hardship.)

**Basic Qualifications**

* Minimum 21 years of age

* Minimum two years experience with customer service in retail

* A clean driving record with no traffic violations

* Valid drivers license

* A vehicle, registered to you, to be used for deliveries

* Delivery-specific car insurance in your name that is state-compliant and specifically covers the delivery of cannabis

* Strong analytical skills to assess data, facts and figures

**Preferred Qualifications**

* Dynamic interpersonal and communication skills

* An innovator who is business minded

* A highly self-motivated individual

* Ethical conduct

* Skilled driver with the ability to practice safe driving.

* Intermediate-level math skills. A key component of meeting our business compliance standards is to perform mathematical calculations to ensure that we are not making sales over the daily limits. Failure to perform these calculations correctly could result in a store audit (during which the store would be closed) and/or the store losing its license to sell (which could result in permanent store closure).

**Supervisory Responsibility**

This position has no supervisory responsibilities. **Working Conditions**

While performing the duties of this job, the employee is regularly required to talk and hear. This employee is frequently required to stand, walk, use hands or feet, reach with hands and arms and may be required to lift a minimum of 50 pounds. This employee will also be required to operate a motor vehicle with a valid CA Drivers License.

Position Type and Expected Hours of Work: This is a full or part time union position. This position regularly requires long hours, weekend work, nights, weekends and holiday availability.

**Travel Requirements**This position requires local travel in a motor vehicle.

**Other Duties**

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

**Work Authorization/Security Clearance**

There is no visa or H-1B sponsorship.

**MedMen Is An Equal Opportunity Employer:** We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable laws.

**U.S. Equal Opportunity Employment Information (Completion is voluntary)**

Individuals seeking employment at MedMen are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.

Completion of the form is entirely **voluntary**. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

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If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection. As a government contractor subject to Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measure the effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categories is as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, nava