Patient Access Representative-Admitting/ED

2 weeks ago

Tallmadge, United States Cleveland Clinic Full time
At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job Title
Patient Access Representative-Admitting/ED

Location
Akron

Facility
Akron General Medical Center

Department
Patient Registration-Cleveland Clinic Akron General

Job Code
AK9964

Shift
Nights

Schedule
11:00pm-7:30am

Job Summary

Job Details

USW Bidding Period: 06/26-07/01

Join Cleveland Clinic Akron General where we have been providing world-class care to the community for over 100 years. At Akron General, you will work and learn from some of the best caregivers, provide and receive multitudes of support and appreciation, and create the steppingstones toward a rewarding career with one of the world's most respected healthcare organizations. We strive for patient-centered care and comfort, and we are committed to serving the community and treating our patients as family.

As a Patient Access Representative, you will be responsible for registering, scheduling, and preregistering patients for inpatient, emergency, and outpatient tests and procedures, educating patients regarding their benefit levels, and collecting and recording payments prior to, or at the time of, service. You will work face-to-face with diverse populations of patients to ensure a seamless model of access for patients, physicians, and family members and leave a positive, lasting impression.

The ideal future caregiver is someone who:

  • Has a background in customer service.
  • Acts in a professional, caring, and helpful manner.
  • Demonstrates a strong work ethic and positive attitude.
  • Thrives in a team environment.
  • Is reliable and eager to learn.
This role will allow you to create the foundation in healthcare that you've been looking for. There are opportunities to grow within the department and branch out into other locations/departments, if desired.

At Cleveland Clinic, we know what matters most. That's why we treat our caregivers as if they are our own family, and we are always creating ways to be there for you. Here, you'll find that we offer: resources to learn and grow, a fulfilling career for everyone, and comprehensive benefits that invest in your health, your physical and mental well-being and your future. When you join Cleveland Clinic, you'll be part of a supportive caregiver family that will be united in shared values and purpose to fulfill our promise of being the best place to receive care and the best place to work in healthcare.

Responsibilities:
  • Performs registrations by completing an accurate face to face interview to obtain demographic, insurance, medical and financial information.
  • Performs preregistration for diagnostic testing and surgeries by contacting the patient via phone and completing an accurate interview to obtain demographic, insurance, medical and financial information.
  • Schedules services and provides physician office/patient accurate date and time information, realizing room availability, physician availability, typical time needed to completion of procedure, and procedures that conflict with each other. Completes procedure specific questionnaires as needed to assist clinical departments to prepare for patients.
  • Reviews eligibility response to assess patient's benefit level. Prepares patient estimates either using software or following established policies and procedures. Advises patients of out-of-pocket expenses and collects payment. Applies payments and discounts in accordance with established procedures. Maintains security of payments in accordance with established policies and procedures.
  • Utilizes screening tool for self-pay patients to determine any possible payer source. Refers patients to Financial Counselors in accordance with established policies and procedures.
  • Advises patients of, and generates Advanced Beneficiary Notice (ABN) and/or Assumption of Financial Responsibility (AFR) form as appropriate.
  • Obtains, scans, and indexes physician orders
  • Cross trained to staff all areas of Patient Access
  • Maintains productivity and quality standards for all areas of responsibility.
  • Maintains open communication with physicians and their offices, patients, and ancillary areas in the facility.
  • Acts as a resource for training of new team members and during implementation of new processes.
  • Completes annual on-going competency requirements. Attends continuing education programs and completes mandatory training in order to maintain certification/licensure, department specific requirements and professional growth.
  • Follows System and departmental policies and procedures with special attention to attendance, punctuality, confidentiality, dress code and display of ID badge and safety.
  • Other duties as assigned
Education:
  • Completion of high school or GED.
Certifications:
  • None required
Complexity of Work:
  • Ability to maintain accuracy in job duties, multi-task, and exercise independent judgment
  • Must be proficient in Data Entry
  • Ability to add, subtract, multiply and divide.
  • Knowledge of medical terminology
  • Excellent customer service skills required.
Work Experience:
  • One year work experience with customer service.
  • One year hospital clerical or billing preferred.
  • Higher education and training can offset requested work experience.
Physical Requirements:

Personal Protective Equipment:
  • Follows standard precautions using personal protective equipment as required


The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility.

Please review the Equal Employment Opportunity poster.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

  • Patient Access Representative

    7 days ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    About the RoleCleveland Clinic is seeking a highly skilled Patient Access Representative to join our team. As a Patient Access Representative, you will play a critical role in ensuring a seamless patient experience from registration to discharge.Key ResponsibilitiesPerform registrations by completing accurate face-to-face interviews to obtain demographic,...

  • Patient Access Representative-Admitting/ED

    3 days ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    Transform Patient Experience with Cleveland ClinicCleveland Clinic Health System is committed to delivering world-class care to our community. As a Patient Access Representative, you will play a vital role in ensuring seamless access for patients, physicians, and family members. Your expertise will make a lasting impression, and we invite you to join our...

  • Patient Access Representative-Admitting/ED

    2 days ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    Transform Patient Experience with Cleveland ClinicCleveland Clinic Health System is committed to delivering world-class care to our community. As a Patient Access Representative, you will play a vital role in ensuring seamless access for patients, physicians, and family members. Your expertise will make a lasting impression, and we invite you to join our...

  • Patient Access Coordinator

    2 weeks ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    Position Overview:The Patient Access Coordinator plays a vital role in ensuring a smooth and efficient patient experience within the healthcare system. This position involves registering, scheduling, and preregistering patients for various services, including inpatient, emergency, and outpatient procedures.Key Responsibilities:- Conduct face-to-face...

  • Customer Service Representative

    4 days ago

    Tallmadge, Ohio, United States World Elite Inc Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Care Representative at World Elite Inc. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing personalized support to our clients.Key ResponsibilitiesProvide timely and effective responses...

  • LPN Role

    2 weeks ago

    Tallmadge, Ohio, United States The Pinnacle Corporation Full time

    Job Overview:The Pinnacle Corporation is a dedicated healthcare facility that values its staff members and residents. We are committed to maintaining clear communication and a strong connection with families. Our LPN & RN shifts are 8 hours long, offering flexibility in schedules. We provide competitive compensation, benefits, and ensure safe...

  • Nurse Practitioner

    3 days ago

    Tallmadge, Ohio, United States IntelyCare Full time

    Unlock Your Potential as a Registered NurseAre you a dedicated and compassionate Registered Nurse looking for a career that offers flexibility and work-life balance? Look no further than IntelyCare!About the RoleWe are seeking a skilled and experienced Registered Nurse to join our team of healthcare professionals. As a Registered Nurse with IntelyCare, you...

  • Travel Nurse RN Manager

    5 days ago

    Tallmadge, Ohio, United States Medical Solutions LTC Full time

    Job Title: Travel Nurse RN Manager, Long Term CareJob Summary: Medical Solutions LTC is seeking a skilled travel nurse RN manager to join our team in a long-term care setting.Responsibilities:Provide high-quality patient care and management in a long-term care environmentCollaborate with healthcare teams to develop and implement effective care plansEnsure...

  • Operating Room Assistant

    3 weeks ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    Position OverviewAt Cleveland Clinic, we are committed to redefining healthcare and enhancing the patient experience through excellence and innovation. Role SummaryThe Surgical Assistant plays a vital role in supporting the surgical team during procedures, ensuring optimal patient care and safety. This position involves collaboration with various healthcare...

  • RN Opportunity with Flexible Schedule

    3 days ago

    Tallmadge, Ohio, United States IntelyCare Full time

    {"title": "RN Opportunity with Flexible Schedule", "content": "Unlock Your Nursing PotentialAs a Registered Nurse (RN) with IntelyCare, you'll enjoy a flexible schedule that lets you control your work-life balance. With our mobile-friendly app, you can pick the shifts you want and the time off you need. Plus, you'll have access to a growing network of...

  • Nurse Practitioner Opportunities

    2 weeks ago

    Tallmadge, Ohio, United States IntelyCare Full time

    About IntelyCareIntelyCare is a leading healthcare staffing agency that provides flexible scheduling and competitive pay for registered nurses. Our mission is to empower nurses to take control of their careers and achieve a better work-life balance.Job ResponsibilitiesProvide high-quality patient care in post-acute care facilitiesDevelop and implement...

  • Registered Nurse Career Advancement

    2 weeks ago

    Tallmadge, Ohio, United States IntelyCare Full time

    About IntelyCareIntelyCare is a leading healthcare staffing agency that provides flexible scheduling and competitive pay for registered nurses. Our mission is to empower nurses to take control of their careers and achieve a better work-life balance.Job ResponsibilitiesProvide high-quality patient care in post-acute care facilitiesDevelop and implement...

  • Dental Hygienist

    1 month ago

    Tallmadge, United States GoTu Full time

    Pay Range: $45-$70/HourBy using the GoTu app, you can find local temporary and permanent opportunities and get peace of mind with guaranteed payment. Our platform allows hygienists to work when they want, where they want, and for how much they want.Whether you're looking to find your forever job, get some extra cash for that upcoming vacation, expand your...

  • Registered Nurse

    1 week ago

    Tallmadge, Ohio, United States IntelyCare Full time

    Job SummaryIntelyCare is seeking a Registered Nurse (RN) to join our team of healthcare professionals. As an RN with IntelyCare, you will have the opportunity to work in a variety of post-acute care facilities, providing high-quality patient care and enjoying a flexible scheduling system that allows you to control your work-life balance.Key...

  • Surgical Assistant

    3 weeks ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    Join Our Team at Cleveland ClinicAt Cleveland Clinic, we are dedicated to shaping the future of healthcare. Every member of our team plays a crucial role in delivering exceptional patient care and enhancing the overall healthcare experience.Position OverviewThe Surgical Assistant is an integral part of the surgical team, providing essential support to the...

  • Practical Nursing Specialist

    3 weeks ago

    Tallmadge, Ohio, United States The Pinnacle Corporation Full time

    Position Overview:The Pinnacle Corporation is a premier rehabilitation and nursing establishment that prioritizes the well-being of both our team members and residents. We emphasize transparent communication and foster strong relationships with families. Our nursing shifts, available for LPNs and RNs, are structured for 8 hours, providing flexibility in...

  • Nurse Practitioner

    1 month ago

    Tallmadge, United States Illumia Full time

    Our Company:  Illumia Health is a fast-growing part of Gentiva, an industry leader in hospice and palliative care. Our clinical teams serve as an extension of physicians’ care, partnering with them and other specialists to offer advanced illness management, a specialized form of high-touch palliative care designed to provide relief from the symptoms and...

  • Nursing Assistant

    4 months ago

    Tallmadge, United States Sprenger Health Care Systems Full time

    About Sprenger Health Care Systems Since 1959 Sprenger Health Care Systems continues to be family owned and operated. Sprenger offers the full continuum of aging services including: Short Term Rehabilitation, Skilled Nursing, Memory Care, Assisted Living, Independent Living, Hospice, and Home Health. Our innovative care, excellent customer service, and...

  • COVID-19 Field Medical Staff

    4 days ago

    tallmadge, United States IntelyCare Full time

    Make up to $71 an hour as a Registered Nurse (RN) in Tallmadge, OH, and the surrounding area working in a W2 job with a flexible schedule you control. In fact, your schedule is in the palm of your hand with a mobile-friendly app that lets you pick the shifts you want and the time off you need. You can also choose where you want to work from our growing...

  • Simulation Operations Specialist

    2 months ago

    Tallmadge, Ohio, United States Cleveland Clinic Full time

    At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.We all have the power to help, heal and change lives - beginning with our own. That's the power of the Cleveland Clinic Health...