Customer Services Representative
2 weeks ago
Job Description
Job Description
As a CSR, you will act as a friendly liaison between our customers, sales team, partners and underwriting department. It's based on-site at our Nottingham/ White Marsh MD headquarters.
Primary Responsibilities • Positively impact the customer experience, while maintaining frequent friendly communication and providing exceptional friendly customer service to homebuyers • Maintain friendly ongoing communication with our Homebuilding staff throughout the entire loan process •
Manage multiple loan files, collect and record customer information, and ensure timely processing of mortgages • Set up loan files, order all exhibits (i.e., VOE's, VOD's credit report, etc.), and follow up on submitted and pending loans. • Coordinate closing paperwork, ensure accuracy and completeness of loan files prior to passing to the closing department
Qualifications •
Friendly customer service ,
strong oral and written communication skills
•
strong organization skills, attention to detail ,
punctual, and ability to multi-task
• At least 1 year of experience processing loans, or real estate experience preferred • Working knowledge of real estate documentation, underwriting policies, compliance, and procedures would be a plus.
Company Description We're a small mortgage company licensed in several states with a focus on new construction. We've been lending for over 20yrs. Our team has been together over a decade. We are looking for a positive, forward thinker to join the team. The office is new, walking distance to the White Marsh Mall, The Avenue and only about a mile from I95.
Company Description
We're a small mortgage company licensed in several states with a focus on new construction. We've been lending for over 20yrs. Our team has been together over a decade. We are looking for a positive, forward thinker to join the team. The office is new, walking distance to the White Marsh Mall, The Avenue and only about a mile from I95.
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