Current jobs related to Customer Support Representative, L1 - San Diego - Managed Solution
-
Customer Support Representative
2 weeks ago
San Francisco, California, United States Candid Health Full timeAbout the RoleCandid Health is seeking a highly skilled Customer Support Representative to join its brand-new Customer Support team. As a key member of this team, you will be responsible for delivering exceptional support to customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the foundation of...
-
Customer Support Representative
2 weeks ago
San Diego, California, United States Apex Systems Full timeCustomer Support Representative OpportunityWe are seeking a skilled Customer Support Representative to join our team at Apex Systems. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our healthcare clients.Field high volumes of calls and respond to customer inquiries in a timely and professional...
-
Customer Support Representative
2 months ago
San Diego, United States Jobs for Humanity Full timeCompany Description Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a...
-
Customer Support Representative
2 weeks ago
San Diego, California, United States HonorVet Technologies Full timeCustomer Support RepresentativeHonorVet Technologies is seeking a skilled Customer Support Representative to join our team in San Diego, CA. As a key member of our Customer Support team, you will be responsible for providing best-in-class support for the ServiceNow platform, ensuring a positive customer experience.Key Responsibilities:Log cases on the IT...
-
Customer Support Representative
2 months ago
San Diego, California, United States Workoo Technologies Full time{"title": "Customer Support Representative", "description": "About the JobAt Workoo Technologies, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key...
-
Customer Support Representative
1 month ago
San Diego, California, United States HonorVet Technologies Full timeJob Title: Customer Support RepresentativeAt HonorVet Technologies, we are seeking a highly skilled Customer Support Representative to join our team in San Diego, CA. As a key member of our Customer Support team, you will be responsible for providing best-in-class support for the ServiceNow platform to our globally growing customer base.Key...
-
Customer Support Representative
4 weeks ago
San Diego, California, United States Akraya Full timeJob SummaryWe are seeking a skilled Customer Support Representative to join our team in San Diego, providing exceptional support for the ServiceNow platform to our rapidly expanding global customer base.This role involves logging cases, providing initial triage technical support, and representing peers in global forums, ensuring a superior customer...
-
Customer Support Representative
1 month ago
San Diego, California, United States HonorVet Technologies Full timeJob Title: Customer Support RepresentativeAt HonorVet Technologies, we are seeking a highly skilled Customer Support Representative to join our team in San Diego, CA. As a key member of our Customer Support team, you will be responsible for providing best-in-class support for the ServiceNow platform to our globally growing customer base.Key...
-
Customer Support Representative
2 weeks ago
San Diego, California, United States Workoo Technologies Full timeAbout the JobAt Workoo Technologies, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to customers via...
-
Customer Support Representative
2 weeks ago
San Diego, California, United States Workoo Technologies Full timeAbout the JobAt Workoo Technologies, we're seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesServe as the primary point of contact for customer...
-
Customer Support Representative
2 months ago
San Diego, United States Workoo Technologies Full timeAbout the job Customer Support Representative Obligations And Accountabilities Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain...
-
L1 Support Engineer
1 month ago
San Francisco, United States Milestone Technologies, Inc. Full timeTitle: L1 Support EngineerLocation: Onsite - 650 S 500 W, Salt Lake City, UT 84101Type of placement: Contract (40 hours per week)Duration: 12 months (possibility of extensions)Work Schedule: Normal business hours, Monday – Friday, 9 am - 5 pm MTPay Rate: $30-40/hr on W2 with benefitsThe Engineering team includes Data, IT, Security, and Software, and is...
-
Customer Service Representative
7 days ago
San Diego, California, United States ASI, inc Full timeJob DescriptionWe are seeking a highly motivated and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced customer service and sales industry. Our company works with renowned brands in the telecommunication industry, promoting equity and access to community-based high tech sources.As a Customer Service...
-
Customer Support
4 weeks ago
San Francisco, United States Candid Health Full timeCandid Health is looking for a new addition to its brand-new Customer Support team. Reporting into the Customer Support Lead, this role is responsible for delivering best-in-class support to all customers, helping to ensure the Candid team is well-aware of customer pain points and feedback, and contributing to the foundation of a developing department at a...
-
Customer Support Representative
4 weeks ago
San Francisco, United States Solugenix Corporation Full timeCustomer Support Representative $20-23/hr Remote 4+ Month Contract Job ID Solugenix is looking for a Customer Support Representative. This is a 4+ Month Contract opportunity. The Customer Support Representative will work i...
-
Service Desk Technician L1
4 weeks ago
San Francisco, California, United States Milestone Technologies Full timeJob Title: Service Desk Technician L1Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure, and services to drive specific business outcomes. We are seeking a Service Desk Technician L1 to assist in the management of IT operations and application support.Key Responsibilities:Act...
-
Customer Service Representative
3 months ago
San Diego, United States ASI SERVICES INC Full timeOur firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced, high-energy customer service and sales industry. Our firm proudly works with some of the world’s largest and most renowned brands in the telecommunication industry. We passionately share our...
-
Customer Service Representative
2 weeks ago
San Diego, California, United States APR Consulting Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at APR Consulting, Inc.Job Summary:The Customer Service Representative will be responsible for promoting favorable relationships with members, providers, and health plans through prompt, accurate, and courteous resolution of issues.Key...
-
Customer Service Representative
1 month ago
San Diego, California, United States Best Cheer Stone Full timeJob Title: Customer Service RepresentativeBest Cheer Stone is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships.Responsibilities:Support Sales Team: Collaborate with sales...
-
Customer Service Representative
1 month ago
San Diego, California, United States Domino's Pizza LLC Full timeDomino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized...
Customer Support Representative, L1
3 months ago
Description Why clients love us: We are laser focused on delivering quality and excellence to our clients for their technology modernization needs, business and technology strategy, and cloud transformation initiatives. We are a nationally recognized Microsoft Partner of the Year and the largest, leading IT service provider headquartered in San Diego. As a Top 1% Microsoft Cloud Solution Provider, with engineers that individually hold over 38 Microsoft certifications, our clients trust us because we are the experts The Value You'll Bring As a member of the Managed Operations Center, the Customer Support Representative, Level 1, will leverage entry-level technical support knowledge to provide superior customer service to managed services clients in a 24/7/365 environment, working from Managed Solution headquarters or remotely. Customer Support Representatives, Level 1, are responsible for the following: Answers incoming help desk inquiries via phone and email, providing a positive first impression of our company. Uses entry-level technical skills and company processes/client service level agreements to prioritize the urgency of each inquiry. Creates a ticket for each interaction via Connectwise ticketing system and assigns the ticket to the appropriate team member for resolution. Monitoring ticket boards for status and managing assignments to ensure tickets are responded to by Technical Support Specialists within the appropriate timeframe for each ticket’s priority level, communicating with the appropriate parties and performing follow-up actions to ensure tickets move timely through the resolution process. Communicates technical information clearly and effectively over the phone, in person, and in writing to English-speaking clients. Documenting client communication and resolution efforts via internal ticketing system. Maintaining a high degree of professionalism, confidentiality, and integrity while accessing client data/systems and supporting mission-critical environments. Maintaining compliance with all company policies and procedures. Other related responsibilities as assigned. Requirements Education and Work Experience Requirements: An associate’s or bachelor’s degree in computer science or related field is preferred. 1+ years of entry-level troubleshooting experience (networking, server/OS, desktop, virtualization) preferred. Equivalent combinations of education and/or experience will be considered. Demonstrated ability to provide outgoing, enthusiastic customer service with a drive to deliver exceptional service to both internal and external team members. Strong organization and problem-solving skills; experience prioritizing multiple responsibilities in a fast-paced environment. Demonstrated history of taking ownership/accountability of assigned tasks. Excellent oral and written English communication skills. Demonstrated integrity and the ability to maintain client confidentiality. Technical Skills/Competencies Microsoft or other technical certifications highly desired. Passion or interest in career progression in Information Technology Services preferred. Entry-level understanding of technology concepts and troubleshooting (networking, server/OS, desktop, virtualization) highly desired. Previous exposure to ticketing systems a plus (Connectwise preferred). Working knowledge of business applications including Office365 suite (Teams, Outlook, SharePoint, etc.) required. Shift + Availability: Managed Solution operates on a 24x7 basis, supporting clients around the globe. Shifts are assigned by management in accordance with Company needs. Work Location/Remote Status: This position is eligible for remote work, within a state where Managed Solution has payroll operations. Employees will work from a home office within an assigned state. Your presence at our company headquarters in San Diego, CA; at meetings/conferences/off-site events; at client locations; or elsewhere, may be required on occasion. Physical Demands The essential functions of this job require: the ability to frequently sit and stand for long periods of time; to manipulate objects with fine and gross motor skills; to frequently lift and maneuver 10 pound objects; to communicate in written and spoken English; to hear; to utilize close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. This position may operate out of a call center in an open office format with a moderate level of noise or may operate from a remote, home office. Managed Solution is an equal opportunity employer and will consider qualified applicants who can perform the essential functions of the job, with or without reasonable accommodation. E-Verify Participation Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. Managed Solution participates in the federal E-Verify program to validate the authenticity of work eligibility documents. Compensation & Benefits* Base Wage Range: $18.00 to $21.00 per hour. Managed Solution considers a range of factors when determining an appropriate wage. Such factors include but are not limited to: years of related experience, industry knowledge, formal education, relevant certifications, and geographic location. Wages are paid as earned and in accordance with Company policies. Additional Perks PTO – earn up to 10 days in year 1; 15 days in year 2; and 20 days in years 3+ 401k – Eligibility after 90 days; Managed Solution matches 50% of your first 6% in contributions, starting after 90 days Holidays – Managed Solution celebrates 7 paid holidays each year Plus, 1 Floating Holiday per Year… and 2 After 5 Years of Service Medical, Dental, Vision – Managed Solution pays 80% of the employee cost on the base plan + 15% of dependent costs on the base plan (Optional Flexible Spending Account for eligible Health Care or Dependent Care costs) Telemedicine options: “see” a medical provider from anywhere, over the phone, 24/7 $100K Life/AD&D policy provided for all employees, free of charge Employee Assistance Program – free financial consultation; counseling services; 24/7 traveler’s assistance; and more $80/Month Cell Phone + Internet Reimbursement Why our employees love working here: We believe our strength comes from our differences, and we are committed to fostering and promoting a culture of diversity and inclusion. We believe our team and our community are our greatest assets and we strive to promote both. Inclusion & Equal Opportunity Employment We are an equal opportunity employer committed to Diversity, Inclusion & Belonging. Individuals seeking employment at Managed Solution are considered without regard to any protected category including but not limited to, race, color, religion, national origin, age, sex, marital status, ancestry, disability, veteran status, gender identity or sexual orientation. Application Information And Hiring Timeline Due to the ever-changing hiring needs of our Company, Managed Solution accepts applications for this role on an ongoing basis. If you have applied previously but have not been selected, please feel free to apply as often as monthly if you remain qualified, eligible, and interested in the position as outlined herein. #J-18808-Ljbffr
