Customer Support Representative

2 months ago


San Diego, United States Workoo Technologies Full time

About the job Customer Support Representative

Obligations And Accountabilities

Serve as 1st point of call to consumer queries, supplying detailed relevant information on readily available services that straighten with requirements, supporting the customer in helping make updated selections. Reviews consumer asks for and makes suggestions based upon certain travel needs, making certain sensible desires that ensure a devoted consumer base.

Takes possession of process as well as proactively interacts with client; fixes concerns; adapts communication strategy to straighten with customer necessities; jobs collaboratively throughout teams to instil consumer confidence and also build devotion.

Stays abreast of all product/service augmentations, unit updates, and also improvements to criteria, optimizing efficiencies and productivity

Understands travel record criteria; utilizes resources and also sources to make certain efficient as well as quick processing. Advertises best strategies as well as quality control, observes plans and methods, and supports specifications of work to ensure compliance.

Maintains consumer documents in proprietary database, taking advantage of system functions to ensure correct article of data that takes full advantage of productivity. Monitors have job and also maintains updated client profile with timely entry newsworthy, support paperwork, as well as interactions.

Provides customer service and uses sales strategies to preserve consumers; educates consumers about added-value products that might help them.

Excels in a busy, dynamic workplace. Conduct numerous jobs and also browse bodies simultaneously.

Represents our values and very high amount of professionalism and trust by means of regularly adhering to CIBT's Client Devotion, Specifications of Work, and also team effort; strives to meet team and individual functionality procedures.

Various other duties as appointed.

CAPABILITIES:

The following proficiencies have been actually pinpointed as crucial for results in the function and are going to be described in the course of the analysis, responses, and assessment method.

Unity: collaborating with people.

Communication: presenting and also interacting relevant information

Trouble solving: evaluating, composing and stating, proposing solutions, comprehending customer's demands.

Organizing and Undertaking: supplying end results as well as meeting client desires, planning and arranging.

Effort: taking possession of consumer relationship, seeking information, taking prompt action.

Adapting and also Coping: adapting as well as reacting to alter, coping with pressures and also misfortunes.

Know-how: discovering our bodies, products as well as procedure, remaining abreast of governing improvements.

EDUCATION/ TRAINING AS WELL AS ADVENTURE:

BA/BS or Associates Level as well as pair of years' knowledge or equivalent combo.

Previous expertise operating in a call facility setting

Very good: experience in premium retail, trip, hospitality, or even embassy/consulate relations

EXPERTISE, SKILLS, POTENTIALS:

Fluent in English with tough interaction as well as interpersonal skill-sets: crystal clear composed as well as verbal communication with demonstrated understanding of interaction methods as well as styles; verbalize clearly and briefly in a qualified and also congenial method without jargon or intricate language. Very desirable: fluency in second foreign language.

Outstanding company and opportunity control skills: follow deadlines and conform to changing conditions; take care of higher amount while sustaining exceptional focus to detail; display personal work and self-edit.

Capacity to problem handle; study relevant information and also apply expertise and offer answers.

Capable to adapt to transforming circumstances and also prioritize work appropriately. Go-getter along with desire to reveal ownership as well as devotion to part.

Skills along with computer program, knack for finding out brand new systems and devotion to data honesty.

WORKING DISORDERS AND LOCATION:

Office setting: direct exposure to personal computer monitors, working closely along with others in an open office environment.

This role will be 100% remote/work from residence

PHYSICAL DEMANDS:

Sharp-sightedness; ability to see computer system screen for full shift, around 8 hours

Sitting for extended amount of time

Manual dexterity for running a computer system, computer keyboard and also mouse

Promoting functioning a phone with capability to communicate thorough relevant information correctly and also clearly



  • San Diego, California, United States Apex Systems Full time

    Customer Support Representative OpportunityWe are seeking a skilled Customer Support Representative to join our team at Apex Systems. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our healthcare clients.Field high volumes of calls and respond to customer inquiries in a timely and professional...


  • San Diego, United States Jobs for Humanity Full time

    Company Description Our company name, Rowan Energy Norway, embodies our commitment to growth, resilience, and adaptability. Just as the rowan tree symbolizes strength and protection, we aim to be a steadfast presence in the energy industry, providing reliable and sustainable solutions for our clients and partners. We are proud to be based in Norway, a...


  • San Diego, California, United States HonorVet Technologies Full time

    Customer Support RepresentativeHonorVet Technologies is seeking a skilled Customer Support Representative to join our team in San Diego, CA. As a key member of our Customer Support team, you will be responsible for providing best-in-class support for the ServiceNow platform, ensuring a positive customer experience.Key Responsibilities:Log cases on the IT...


  • San Diego, California, United States Workoo Technologies Full time

    {"title": "Customer Support Representative", "description": "About the JobAt Workoo Technologies, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key...


  • San Diego, California, United States HonorVet Technologies Full time

    Job Title: Customer Support RepresentativeAt HonorVet Technologies, we are seeking a highly skilled Customer Support Representative to join our team in San Diego, CA. As a key member of our Customer Support team, you will be responsible for providing best-in-class support for the ServiceNow platform to our globally growing customer base.Key...


  • San Diego, California, United States Akraya Full time

    Job SummaryWe are seeking a skilled Customer Support Representative to join our team in San Diego, providing exceptional support for the ServiceNow platform to our rapidly expanding global customer base.This role involves logging cases, providing initial triage technical support, and representing peers in global forums, ensuring a superior customer...


  • San Diego, California, United States HonorVet Technologies Full time

    Job Title: Customer Support RepresentativeAt HonorVet Technologies, we are seeking a highly skilled Customer Support Representative to join our team in San Diego, CA. As a key member of our Customer Support team, you will be responsible for providing best-in-class support for the ServiceNow platform to our globally growing customer base.Key...


  • San Diego, California, United States Workoo Technologies Full time

    About the JobAt Workoo Technologies, we are seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met and exceeded.Key Responsibilities:Provide timely and effective support to customers via...


  • San Diego, California, United States Workoo Technologies Full time

    About the JobAt Workoo Technologies, we're seeking a highly skilled Customer Support Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesServe as the primary point of contact for customer...


  • San Diego, United States InnovaSystems International Full time

    ** InnovaSystems International, LLC** ** Customer Support Representative** San Diego, CA 92108 At InnovaSystems, extraordinary solutions are born through innovative software. A leading provider of information technology and enterprise-level solutions to the Department of Defense, federal, state and local government agencies, InnovaSystems delivers a vital...


  • San Diego, United States R.S. Hughes Full time

    **Customer Support Representative (Vista, CA)** * - San Diego * Vista, CA, USA * Full Time **Customer Support Representative** R.S. Hughes Company, Inc. is seeking a dynamic full-time Customer Support Representative to join our team. You will join the Inside Sales Team to support our customers by entering quotes/orders, managing inventory, understanding...


  • San Diego, California, United States ASI, inc Full time

    Job DescriptionWe are seeking a highly motivated and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced customer service and sales industry. Our company works with renowned brands in the telecommunication industry, promoting equity and access to community-based high tech sources.As a Customer Service...


  • San Diego, United States RMS North America LLC Full time

    Working in a fast-paced call center environment, the Customer Support Representative is primarily responsible for assisting existing customers with their technical support needs. The Customer Support Representative will perform a question diagnosis while guiding users through step-by-step solutions. Being an expert in the RMS Hospitality Suite, support will...


  • San Francisco, United States Solugenix Corporation Full time

    Customer Support Representative $20-23/hr Remote 4+ Month Contract Job ID Solugenix is looking for a Customer Support Representative. This is a 4+ Month Contract opportunity. The Customer Support Representative will work i...


  • San Diego, United States ASI SERVICES INC Full time

    Our firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Representative in the fast-paced, high-energy customer service and sales industry. Our firm proudly works with some of the world’s largest and most renowned brands in the telecommunication industry. We passionately share our...


  • San Diego, California, United States APR Consulting Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at APR Consulting, Inc.Job Summary:The Customer Service Representative will be responsible for promoting favorable relationships with members, providers, and health plans through prompt, accurate, and courteous resolution of issues.Key...


  • San Diego, California, United States Best Cheer Stone Full time

    Job Title: Customer Service RepresentativeBest Cheer Stone is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships.Responsibilities:Support Sales Team: Collaborate with sales...


  • San Diego, California, United States Domino's Pizza LLC Full time

    Domino's Pizza LLC: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC.Key Responsibilities:Greet customers and provide a positive experienceTake customer orders using our technology and Point of Sales SystemEnsure orders are organized...


  • San Diego, California, United States Best Cheer Stone Full time

    Job Title: Customer Service RepresentativeJob Summary:As a Customer Service Representative at Best Cheer Stone, you will play a crucial role in ensuring customer satisfaction and fostering positive relationships. Your primary responsibilities will include supporting the sales team, managing orders, and providing exceptional customer...


  • San Diego, California, United States Ultimate Staffing Full time

    Position: Phone CSR RepresentativeHours: Monday to Friday, 7:30am to 4pmDuration: Temporary to Permanent opportunityLocation: Rancho BernardoPay Rate: $22/hourA leading company is seeking a skilled Customer Service Representative to join their team. The ideal candidate will be comfortable working on the phone, providing technical support to customers, and...