Customer Service Advocate I
4 weeks ago
Summary Provides prompt, accurate, thorough, and courteous responses to all customer inquiries. Performs research as needed to resolve inquiries. Description Logistics: On site Augusta, GA. 2743 Perimeter Parkway Augusta GA 30909. Mon-Friday (40) hour work week. What You'll Do: Ensures effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries. Accurately documents inquiries. Initiates or processes adjustments or performs other research as needed to resolve inquiries. Coordinates with other departments to resolve problems. Responds to, research and/or assists with priority inquiries and special projects as required by management. Provides feedback to management regarding customer problems, questions, and needs. Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management. Follows through on complaints until resolved or reports to management as needed. Maintains basic knowledge of quality work instructions and company policies. Assists with process improvements through the recommendation of changes in procedures and techniques discovered during daily operations. Maintains all departmental productivity, quality, and timeliness standards. Identifies and promptly reports and/or refers suspected fraudulent activities and system errors to the appropriate departments. To Qualify for this Position, You'll Need: High School Diploma or equivalent. Excellent verbal and written communication skills. Strong human relations and organizational skills. Ability to handle high-stress situations. Good judgment skills. Strong customer service skills. Ability to learn and operate multiple computer systems effectively and efficiently. Basic computer operating skills. Standard office equipment. We Prefer That You Have: Associate degree. 2 years of customer service or call center experience. Knowledge of word processing, spreadsheet, and database software. What we Can Do For You: You are not alone. We are here to support you. Our comprehensive benefits package includes: 401(k) retirement savings plan with company match. Subsidized health plans and free vision coverage. Life Insurance. Paid annual leave - the longer you work here, the more you earn. Nine paid holidays. Tuition Assistance. Service Recognition. Work Environment: Typical office environment (Augusta, GA). What to Expect Next: After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. #J-18808-Ljbffr
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Customer Service Advocate II
3 days ago
Augusta, United States BlueCross BlueShield of South Carolina Full timeProvides prompt, accurate, thorough and courteous responses to all customer inquiries. Inquiries may be non-routine and require deviation from standard screens, scripts, and procedures. Performs research as needed to resolve inquiries. Description Lo Customer Service, Advocate, Service, Processing, Retail, Healthcare, Customer
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Customer Service Representative
2 months ago
North Augusta, United States Big I South Carolina Full timeThe Customer Service Representative at Austin Taylor Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities....
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Advocate 3.
3 months ago
Augusta, United States GeorgiaGov Full timeAdvocate 3 (APS Lead Investigator)-00073503 Pay Grade: I Salary: $43, (Salary Commensurate with Experience) Current Georgia state government employees will be subject to State Personnel Board rule provisions. DHSJOBS LINK: Associate degree in a related field from an accredited college or university and four (4) years of job-related...
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Medicaid Eligibility Advocate
1 month ago
Augusta, United States Doctors Hospital of Augusta Full timeDescription Schedule: Monday-Friday 8:00AM-4:30PM, On-site Introduction Are you looking for a work environment where diversity and inclusion thrive? Submit your application for our Medicaid Eligibility Advocate opening with Doctors Hospital of Augusta today and find out what it truly means to be a part of the HCA Healthcare team. Benefits Doctors Hospital...
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Specialist, Customer Service I
3 months ago
Augusta, United States Graphic Packaging International Full timeSpecialist, Customer Service I Tracking Code 12717-159 Job Description At Graphic Packaging International (NYSE: GPK), we produce the box you may have poured your childs cereal from this morning, the microwaveable tray that heated your lunch, the paper cup that held your coffee throughout the day, and the carrier of those bottles of craft beer you may enjoy...
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Bilingual Customer Service Advocate II
3 months ago
Augusta, United States BlueCross BlueShield of South Carolina Full timeDescription Logistic: This position is full time (40 hours/week) Monday-Friday in a typical office environment located at 2743 Perimeter Parkway Augusta, GA 30909. Employees will work What You’ll Do: Ensure effective customer relations by responding accurately, timely, and courteously to telephone, written, web, or walk-in inquiries....
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Customer Service Representative
4 weeks ago
Augusta, United States Big Island Motors Full timeThe Customer Service Representative at Austin Taylor Insurance Agency is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities. Competitive...
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Customer Service Representative
2 days ago
Augusta, Maine, United States BlueCross BlueShield of South Carolina Full timeJob Summary: We are seeking a highly skilled Customer Service Advocate II to join our team at BlueCross BlueShield of South Carolina. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, resolving complex inquiries, and delivering prompt and accurate responses.Key Responsibilities:Respond...
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Meta Product Advocate
1 week ago
Augusta, Georgia, United States 2020 Companies, Inc. Full timeJob Type: Temporary (Fixed Term) (Seasonal)Work Location: Retail Environment Overview: 2020 Companies, in collaboration with our partner, Meta, are seeking part-time seasonal Product Advocates. Pay: Starting at $19 per hour Schedule: Weekend availability required, 10-hours per weekend Holiday Schedule: Additional shifts available during peak shopping...
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Bilingual Customer Service Representative
3 days ago
Augusta, Maine, United States BlueCross BlueShield of South Carolina Full timeAbout This RoleWe are seeking a highly skilled and multilingual customer service professional to join our team at BlueCross BlueShield of South Carolina. As a Bilingual Customer Service Advocate II, you will play a critical role in providing exceptional customer service to our members and stakeholders.Key ResponsibilitiesRespond to customer inquiries in a...
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Customer Service Representative
1 month ago
North Augusta, United States Wayne's Service All Full timeJob DescriptionJob DescriptionCustomer Service Representative - HVAC CompanyPosition Title: Customer Service RepresentativeDepartment: Customer ServiceReports To: Customer Service ManagerLocation: North Augusta, SC Employment Type: Full-TimePosition Overview:Our growing HVAC company is seeking a motivated and detail-oriented Customer Service Representative...
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Medical Services Coordinator I
4 weeks ago
Augusta, United States One Call Full timeMedical Svcs Coord I We're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed...
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Service Technician
7 days ago
Augusta, United States Hobart Service Full timeJob DescriptionAre you mechanically and electrically inclined? Do you like providing customers with quality service solutions? Join our team and become a part of the leading nationwide provider of commercial food equipment service. Qualifications What you’ll bring to the table:An accredited High School Diploma or GED and 2-4 years of similar...
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Customer Rep Associate I
1 month ago
Augusta, United States Maine State Gov Full timeMaine State Gov - JobID: fk0vktt [Customer Service Representative] As a Customer Rep Associate at the State of Maine, you'll: Comply with the requirements of State policies; Work with clients over the phone to assist with eligibility questions; Assist clients with reporting, eligibility, and compliance requirements; Coordinate approved client services; Code,...
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Customer Service Representative
2 days ago
Augusta, Maine, United States Apex Innovations Full timeAbout the RoleWe are seeking a highly skilled and customer-focused Large Customer Service Advisor to join our team at Apex Innovations. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences and building strong relationships with our clients.Key ResponsibilitiesAct as the primary point of contact...
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Customer Service Representative
3 days ago
Augusta, Maine, United States Bass Pro Shops Full timeJob Summary: We are seeking a highly skilled Customer Service Consultant to join our team at Bass Pro Shops. As a Customer Service Consultant, you will be responsible for providing world-class customer service to our guests while presenting them with the benefits of becoming a CLUB Member.Key Responsibilities:Provide exceptional customer service to guests in...
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Customer Service Representative
3 days ago
Augusta, Maine, United States Food Lion Full timeJob Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front-end team, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our customers, and maintaining a clean and...
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Customer Service Representative
2 days ago
Augusta, Maine, United States Cutting Edge Training LLC Full timeJob Summary:Cutting Edge Training LLC is seeking a highly skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues, and ensuring customer satisfaction.Key Responsibilities:Provide timely and accurate responses to customer...
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Customer Service Specialist
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Augusta, United States Rollins Full time** Customer Service Specialist** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022069 Showing 1 location **Job Details** **Description** **At Orkin, our purpose is to help protect the world where we live, work, and play.** Our **Customer Relations Specialists** are committed to this purpose. Our **Customer Relations Specialists**...
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Customer Service Associate
4 weeks ago
Augusta, United States Cessna Full timeJob Description - Customer Service Associate (326015) Customer Service Associate (Job Number: 326015) Textron Specialized Vehicles Inc. is a leading global manufacturer of golf cars, utility and personal transportation vehicles, snowmobiles, side-by-sides, all-terrain vehicles, professional turf-care equipment, and ground support equipment. Textron...