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Portfolio Associate General Manager, Midwest

4 months ago

Indianapolis, United States Kasa Living Inc. Full time

**Portfolio Associate General Manager, Midwest - REMOTE**

at Kasa Living Indianapolis, Indiana *This role is fully remote, we set a location because some job boards require it.*

**The Role**

Kasas Portfolio General Managers are the backbone of our operations and serve as Mini-CEOs over a set of markets and properties where Kasa operates its short term rental and hotel services.

The Portfolio Associate GM for the Central Region oversees a growing portfolio of 100+ units spread across a number of exciting metro markets in the Midwest and South, and is responsible for overseeing all aspects of their day to day management, long range strategy, and financial performance. You will lead and expand a top performing team of field operations and portfolio-level team members who deliver incredible results to our guests and property partners every day.

With significant growth anticipated in this region, this is a great opportunity to take on a leadership role within a rapidly expanding operation and make your mark in a business that is pushing the boundaries of how to deliver tech-enabled hospitality.

You will have the opportunity to strategically collaborate with many other teams that support our operations with the goal of increasing partner performance. Collaboration opportunities include partnering with Finance, Revenue Management, and Marketing to drive top-line revenue; working closely with the Real Estate team to understand deal pipeline, deal terms, and partner expectations; and leading a team of Operations Managers, Coordinators, and front line teams who will support you in ensuring we deliver profitable operations to our partners.

**Day in the life of a Kasa Portfolio General Manager**

Like any P&L leadership position, there is no typical day. To deliver on the role outlined above, we expect the Associate General Manager to be strategic in their weekly and monthly responsibilities, all with the overarching goal of maximizing performance.

Each day your work will range from monitoring weekly and monthly financial performance to following up on any impactful issues or events in your markets that could impact our team or partners. You will have weekly touchpoints with the Revenue team to understand and move the needle on financial performance. Monthly you will be accountable to review and write up the financial performance for all of your buildings.

Each week you will review priorities with the team and discuss high visibility events for the week (VIP's, Partner meetings etc.) . You will review weekly performance metrics and discuss trends in the quality data. You will play a key role in aligning your teams priorities, setting the standard for how they collaborate, and pushing them forward on narrowing their focuses on execution.

You will also be the second line of defense for escalations and Partnership discussions with your Building Partners and Leasing Offices behind your team of Operations managers and executors. Your monthly financial reporting will also directly interface with high-level Building Owners and Asset Managers.

You will own a subset of Kasas culture within your team, and one of your ultimate goals will be providing an incredible environment in which your team can engage, grow and succeed. This will involve interfacing with Hospitality Programs, People Ops, Revenue, Marketing, and the Real Estate team every month to push forward pilots, initiatives, and program modifications for your team.

**Experience**

* 5+ years in a managerial role in Startup Operations, Hospitality management, property management, professional services, or other related fields

* At least 3 years of experience managing a team of at least 3 direct reports

* Bachelors degree or equivalent years of work experience

* Profitability analysis- Familiarity with P&Ls in hotels, MF Real Estate operations or similar

* Culture builder- You know how to create relationships first, to enable important vendor and partner partnerships. Your team will see you as their primary coach and promoter.

* Strong Communicator - You are able to clearly and concisely communicate both verbally and in writing. You are extremely comfortable on the phone and with email.

* Responsive & Trusted Partner - Colleagues or customers know that they can rely on you to solve problems. You take meticulous notes and follow up after every call.

* Analytical by nature - You are comfortable with Financial Statements, able to glean insights from numbers, and know-how to create plans that drive profitability

* Mentor and Leader - You have a strong EQ, and are able to generate deep empathy with guests and team members, which enables you to actively listen and implement feedback

* Travel is part of your DNA and you have a passion for the real estate, tech, and hospitality industry

**Plus if...**

* Experience scaling an operationally complex business

* Understand Revenue Management

* Managed relationships with owners, asset managers, and landlord

* MBA or MS in RE or Hospitality preferred

**In one year, you will succeed at Kasa by having:**

* Reached our Region specific Quality target

* Doubled the size of your Portfolio in partnership with Real Estate

* Exceeded Revenue YOY Revenue by 10% - 15%

* Attained a 75 NPS measurement in our Partner Relationships, and convinced our property Neighbors (Building Residents) to Stay Kasa at high rates

* Hired, trained and engaged 6-8 new employees within your Markets

* Influenced multiple new product launches by partnering with the Hospitality Programs, Product or Training team

****Benefits****

* ???? **Remote Work:** With flexibility as a core value, and over three-quarters of the team working remotely, Kasa employees are able to work from anywhere

* ? **Kasa Travel Credit:** We love to travel Kasa employees get an allowance of free stays with us in any of our locations, plus a 50% discount on any nights for friends and family

* ???? **Generous Stock Option Plan**: We believe the success of our business should be shared with our team. As you grow with us, we increase the opportunities for you to become part-owners of our company.

* ???? **Flexible PTO**: Full-time exempt Kasa employees are encouraged to take time off as they need and see fit, ensuring that it's not disruptive to their work.

* ???? **Cell phone reimbursement:** We reimburse a portion of your monthly cell phone bill to say thanks for using your personal phone during the work day.

* ???? **401(k) plan:** As you invest in yourself and your future, Kasa invests in you too: we match 50% of the first 4% of deferred salary.

* ????? **Leadership coaching:** Growth mindset is a core value for Kasa. One of the ways we deliver on it is by offering complimentary external leadership coaching to Kasa team members.

* ???? **Competitive Salary:** We offer base salaries at or above market rates plus additional earning opportunities based on the position

* ???? **Health Coverage:** We've invested in comprehensive health insurance options to help when you need it most

**Who We Are**

Kasa is building a global accommodations brand unlike any other. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well priced, trustworthy, and that offers a large selection of great locations. Our guests enjoy seamless check-ins, spacious apartments, and attractive amenities, helping them feel right at home. If anything comes up, our remote guest experience team is available 24/7, ensuring our hospitality is always felt, though rarely seen.

Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays. Our products and systems unlock unparalleled flexibility to operate anywhere from a few Kasa to a few hundred Kasas in any type of building, in just about any location. We currently have Kasas in over 17 states and are expanding into new markets all the time.

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