Customer support representative
4 weeks ago
Company SummaryEcho Star has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans, and products, and now we are building America’s First Smart Network TM.Today, our brands include Echo Star, Hughes, DISH TV, Sling TV, Boost Mobile, On Tech, and Gen Mobile.Department SummaryThe Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology. Post-training production schedule may include a rotation of at-home and onsite work based on performance and business needs.You will have the opportunity to become a subject matter expert in the Bluefield location and build excitement around the latest wireless developments. Collaborating with your team on-site will allow you to expand your professional network and create future career opportunities.Job Duties and ResponsibilitiesAs a part of the Customer Experience Team (CXO), you will be the voice of the company to our customers. This team focuses on resolving customer issues, preventing future problems, and promoting our services, while listening, connecting and caring for the customer through voice and chat interactions. Team members maintain strong knowledge of our wireless products, accessories and pricing plans. Your mission is to be one of the best customer support advocates in the industry. Tasks and ResponsibilitiesTeam members are responsible for providing quality customer service as well as activation and technical support. Other responsibilities include:Establish long-term customer relationships by providing exceptional service and one-call resolutionMaintain strong knowledge of our wireless products, accessories and pricing plansProvide product suggestions and sell our products and services to customersAccurately respond to customers’ questions regarding billing, devices, product features, troubleshooting, and hardware operationIdentify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiencyTransform into the best customer support advocate in the business, engaging with a diverse consumer base to provide solutions for customer needs and technical issuesSkills, Experience and RequirementsAll candidates must haveHigh School diploma, GED, or equivalent experienceAn awesome attitude with a customer-first mindsetA desire to work in a collaborative team environmentIdeal candidates will haveRelated customer service experience and/or training is a plusExperience in the wireless industry is a plusFamiliarity with wireless devices and their functionsFamiliarity with the process of changing wireless providers Strong sense of pride when assisting customers with pricing, wireless devices, services and productsAdaptability to different work environmentsHigh engagement throughout the entirety of their shiftWillingness to work flexible schedules - pay differential applies to weekends and evenings$2/hr additional per hour worked after 6 pm$2/hr additional per hour worked on weekendsAbility to smoothly operate Windows OS desktop computers Ability to multitask and effectively problem solve; speaking with customers while logging information, following different processes, and navigating customer toolsExcellent written and verbal communication skills with the ability to provide a high level of customer service Willingness to proactively communicate problems back to the businessA desire to continually improve and an openness to being coached and developed What’s in it for you?Opportunity is our greatest benefitOur representatives are built to work hard and rise. We offer defined career ladders and extensive opportunity for upward mobility.We encourage personal and professional growth by supporting you with all the virtual tools to advance your career. Company-provided equipmentExtensive Benefits PackageMedical, Dental, Vision InsurancePaid vacation and sick time401(k) Investments Company-matched fundsTuition reimbursementHeavily discounted DISH, Sling, & Boost Mobile330 free channels including premiums$5 monthly Sling Blue and Orange service$10 credit per line (up to 5) for Boost MobileSalary RangesCompensation: $15.50/HourBenefitsWe offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
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Customer Support Specialist
1 week ago
Richlands, United States DISH Full timeCompany OverviewAt DISH, we have been transforming the landscape of connectivity for over four decades. Our diverse portfolio includes satellite television, live streaming, on-demand content, smart home installations, and mobile services. We are dedicated to building America's First Smart NetworkTM, and our brands encompass EchoStar, Hughes, DISH TV, Sling...
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Wireless Customer Support Specialist
1 week ago
Richlands, Virginia, United States DISH Full timeAbout Us: We are a leading provider in the telecommunications industry, specializing in satellite television services, live-streaming, and on-demand programming. Our innovative approach includes smart home installation services and mobile solutions, and we are proud to be building America's First Smart NetworkTM. Position Overview: As a Wireless Customer...
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Customer service representative
1 week ago
Richlands, United States DISH Full timeCompany SummaryDISH, an Echo Star company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network TM.Today, our brands include...
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Customer service representative
1 week ago
Richlands, United States DISH Full timeCompany SummaryDISH, an Echo Star company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network TM.Today, our brands include...
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Customer Service Representative
1 week ago
Richlands, United States DISH Full timeCompany Summary DISH, an EchoStar company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network™. Today, our brands include...
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Customer Relations Representative
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Richlands, United States Bobbie Hale - State Farm Agent Full timeJob DescriptionJob DescriptionROLE DESCRIPTION:As a customer relations representative with State Farm Agent Bobbie Hale, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance...
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OBGYN Physician Opportunity in Virginia
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Richlands, Virginia, United States Archway Physician Recruitment Full timeOBGYN Opportunity in VirginiaAbout the PositionWe are seeking an experienced OBGYN physician to join our team at Archway Physician Recruitment. This is a full-time, permanent position with a competitive compensation package, including a $50,000 sign-on bonus and relocation assistance.Practice DetailsThe practice is located in Richlands, VA, and is part of a...
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Richlands, Virginia, United States Oceanic Enterprises Full timeAbout the RoleWe are seeking a highly skilled Technical Consultant to join our team at Oceanic Enterprises. As a Technical Consultant for the photovoltaic industry, you will play a crucial role in driving our company's success by providing technical expertise and support to our customers.Key ResponsibilitiesTechnical Design and Implementation: You will be...
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Breakfast Crew Member
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Richlands, Virginia, United States Wendy's Full timeJob OverviewWe are seeking a highly motivated and enthusiastic individual to join our breakfast team at Wendy's. As a Breakfast Crew Member, you will be responsible for providing exceptional customer service and ensuring a seamless breakfast experience for our guests.Key ResponsibilitiesPrepare and serve breakfast items to customers in a timely and efficient...
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Executive Chef
1 week ago
Richlands, United States HHS Culinary and Nutrition Solutions, LLC Full timeClinch Valley Medical Center Exec Chef - Healthcare Food Service Salary $64,000Support the healing journey for patients and their loved ones by delivering high-quality food service in a healthcare environment. Share your passion for your craft, respect for great food, and an appreciation for our chef-led philosophy. Responsibilities Build a well-trained...
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Executive Chef
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Richlands, United States HHS Culinary and Nutrition Solutions, LLC Full timeClinch Valley Medical Center Exec Chef - Healthcare Food Service Salary $64,000Support the healing journey for patients and their loved ones by delivering high-quality food service in a healthcare environment. Share your passion for your craft, respect for great food, and an appreciation for our chef-led philosophy. Responsibilities Build a well-trained and...
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Executive Chef
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Richlands, United States HHS Culinary and Nutrition Solutions, LLC Full timeClinch Valley Medical Center Exec Chef - Healthcare Food Service Salary $64,000Support the healing journey for patients and their loved ones by delivering high-quality food service in a healthcare environment. Share your passion for your craft, respect for great food, and an appreciation for our chef-led philosophy. Responsibilities Build a well-trained...
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Director of Environmental Services
1 month ago
Richlands, United States HHS, LLC Full timeClinch Valley Medical CenterSalary $70,000 yearlyEVS Management experience preferredDirector, Environmental Services (EVS)Lead a goal-oriented hospital housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a safe, clean, and comfortable environment where patients can...
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Traveling CT Imaging Specialist
2 weeks ago
Richlands, Virginia, United States American Traveler Full timePosition OverviewAmerican Traveler is seeking a skilled CT Technologist for a travel assignment.Job DetailsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelWork Schedule: 40 hours per week, 8-hour shifts during the dayContract Duration: 4 weeksThis role involves providing high-quality imaging services in various...
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Traveling CT Imaging Specialist
2 weeks ago
Richlands, Virginia, United States American Traveler Full timePosition OverviewAmerican Traveler is currently seeking a skilled CT Technologist for a travel assignment.Job DetailsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelWork Schedule: 40 hours per week, 8-hour shifts during the dayDuration: 4 weeksThis role involves providing exceptional CT imaging services in various...
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Traveling CT Imaging Specialist
1 week ago
Richlands, Virginia, United States American Traveler Full timePosition OverviewAmerican Traveler is seeking a dedicated CT Technologist for a travel assignment.Job ResponsibilitiesSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalEmployment Type: TravelWork Schedule: 40 hours per week, 8-hour shifts during the dayContract Duration: 4 weeksThis role involves providing exceptional CT imaging services in...
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Traveling CT Imaging Specialist
1 week ago
Richlands, Virginia, United States American Traveler Full timePosition OverviewAmerican Traveler is seeking a skilled traveling CT Technologist for an exciting opportunity.Job Responsibilities & RequirementsSpecialty: CT TechnologistDiscipline: Allied Health ProfessionalDuration: 4 weeks40 hours per weekShift: 8 hours, daysEmployment Type: TravelThis role involves providing high-quality CT imaging services while...
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Richlands, Virginia, United States Velocity Solutions Full timeAbout Velocity SolutionsFounded in 1986 and headquartered in a strategic location, Velocity Solutions has nearly 40 years of successful history in the electronic products industry. Over the years, we have continuously evolved into a specialist for customized electronic solutions, cable assemblies, and harnesses. Thanks to our extensive expertise, we develop,...
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Assistant Director of Environmental Services
4 days ago
Richlands, United States HHS Culinary and Nutrition Solutions, LLC Full timeAssistant Director, Enviromental Services Clinch Valley Medical Center Salary $50,000 yearly EVS Management experience preferredAssistant Director of EVSAssist with leading a goal-oriented hospital housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a safe, clean, and...
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Assistant Director of Environmental Services
1 week ago
Richlands, United States HHS Culinary and Nutrition Solutions, LLC Full timeAssistant Director, Enviromental Services Clinch Valley Medical Center Salary $50,000 yearly EVS Management experience preferredAssistant Director of EVSAssist with leading a goal-oriented hospital housekeeping department to create a team environment that is effective, productive, and rewarding. Together with your team, you will create a safe, clean, and...
