Wireless Customer Support Specialist
1 week ago
About Us: We are a leading provider in the telecommunications industry, specializing in satellite television services, live-streaming, and on-demand programming. Our innovative approach includes smart home installation services and mobile solutions, and we are proud to be building America's First Smart NetworkTM.
Position Overview: As a Wireless Customer Support Specialist, you will join a dynamic team at our advanced facility, where you will have the opportunity to engage with the latest wireless technologies.
Work Environment: Following your training, your work schedule may include a mix of remote and on-site responsibilities, tailored to your performance and the needs of the business.
Team Collaboration: Working alongside your colleagues will enhance your professional network and open doors for future career advancements.
Your Role: As a key member of the Customer Experience Team (CXO), you will represent our company to customers, focusing on:
- Resolving customer inquiries and preventing future issues.
- Promoting our services while actively listening and connecting with customers through voice and chat.
- Providing exceptional customer support and technical assistance.
- Building lasting relationships with customers through quality service and effective problem resolution.
Key Responsibilities:
- Offer product recommendations and assist customers with their purchases.
- Respond accurately to inquiries regarding billing, devices, features, troubleshooting, and hardware operations.
- Identify trends and provide feedback to enhance service quality and efficiency.
- Engage with a diverse customer base to deliver tailored solutions for their needs.
Qualifications:
- Prior experience in customer service is advantageous.
- A strong commitment to assisting customers with their inquiries.
- Willingness to work flexible hours, including evenings and weekends, with additional pay incentives.
- Proficiency in operating Windows OS desktop computers.
- Excellent communication skills, both written and verbal, with a focus on high-quality customer service.
Benefits: We are dedicated to your personal and professional growth, offering:
- Company-provided equipment.
- Monthly service benefits.
- Comprehensive medical, dental, and vision insurance.
- Tuition reimbursement programs.
- Discounted services.
- Flexible health perks, including spending accounts and a 401(k) plan with company matching.
- Career development opportunities and a flexible time-off policy.
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