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Training Lead

4 months ago

Salt Lake City, United States Chipr Home Solutions Full time
About Us:
  • Chipr is dedicated to improving lives through advanced home technology solutions. Our mission is to create genuine happiness for our employees and customers, striving to be America's premier home solutions provider. With a commitment to simplicity, self-discipline, sincerity, solidarity, and spirit, we foster a culture that prioritizes learning and customer satisfaction.
  • Partnering with industry leaders like AT&T, Brightspeed, and Lumen/Quantum, we deliver cutting-edge home technology solutions. Our reliable, high-speed connectivity and smart home devices simplify and enrich everyday living, making life more convenient and enjoyable.
  • At Chipr, we're in the business of developing people, and that's a core part of what it means to be Chipr. If you think you're Chipr enough to join Chipr and you want to learn with us, and continually develop, we want to hear from you
Position Overview:

We are seeking a visionary and inventive Training Lead to spearhead the development and implementation of cutting-edge training programs for our direct-to-consumer sales team. This role is pivotal in navigating the challenges of a rapidly expanding industry and a geographically dispersed workforce. The Training Lead will be tasked with not only establishing competencies but also fostering creativity and innovation within our sales force, ensuring they are equipped to thrive in a dynamic and evolving market landscape.

This individual will be responsible for overseeing all aspects of training, including curriculum development, resource creation, team management, performance evaluation, and delivering training content with a passionate and positive approach to empowering our team members to reach their full potential.

Requirements

Key Responsibilities:
  • Develop and implement comprehensive training programs covering ongoing skill development, new manager training, advanced sales techniques, and manager-in-training programs, empowering employees to continuously enhance their performance and capabilities.
  • Create forward-thinking and scalable training programs tailored to the unique needs of our distributed sales team, utilizing innovative approaches and technologies to deliver engaging and impactful learning experiences.
  • Foster a culture of continuous learning and adaptability, encouraging sales representatives to embrace change and proactively acquire new skills and knowledge in response to industry shifts and emerging trends.
  • Drive the development of essential competencies for success in a fast-growing industry, including product knowledge, customer engagement strategies, and sales techniques optimized for a digital-first marketplace.
  • Explore unconventional training methodologies and tools to cultivate creativity and problem-solving abilities among team members, promoting out-of-the-box thinking and experimentation in sales approaches.
  • Collaborate with cross-functional teams to identify emerging market opportunities and develop training content and resources aligned with strategic business objectives, ensuring agility and responsiveness to market dynamics.
  • Implement metrics and analytics to measure the effectiveness of training initiatives, identifying areas for improvement and refining training strategies in real time.
  • Lead by example, fostering a spirit of innovation and curiosity while inspiring excellence and innovation within the training team and across the sales organization.
  • Provide guidance and support to a team of trainers, overseeing their activities and ensuring alignment with organizational goals.
  • Ensure consistent delivery of high-quality training content and experiences across all training personnel, maintaining a standard of excellence and continuous improvement.
  • Cultivate a collaborative and supportive environment within the training team, promoting knowledge sharing, professional growth, and teamwork.
  • Perform other duties as required or assigned within the scope of this role.
Qualifications:

Proven Experience:
  • Over five years of successfully designing, implementing, and executing comprehensive training programs, with a focus on technology and telecommunications.
  • Managed training initiatives covering 25+ participants.
Expertise in Learning and Development:
  • Demonstrated deep understanding of adult learning principles, instructional design methodologies, and emerging trends in learning and development.
Proficiency in Instructional Design Tools:
  • Proficient in utilizing leading instructional design tools such as Articulate 360, Adobe Captivate, and Camtasia to create engaging and effective learning experiences.
Video Production and Design Skills:
  • Skilled in basic video production and design techniques to enhance training materials and content delivery.
Leadership and Communication:
  • Exceptional leadership, communication, and presentation abilities
Technology Integration:
  • Proficiency in leveraging technology to create dynamic and interactive training experiences, enhancing participant engagement and retention.
Analytical Mindset:
  • Possess a strategic mindset with strong analytical skills to measure program effectiveness, identify areas for improvement, and drive continuous enhancement.
Industry Awareness and Collaboration:
  • Committed to staying current with industry trends and best practices, fostering a collaborative work environment that promotes innovation and knowledge sharing.
Preferred Skill (Optional):
  • Mastery of door-to-door sales techniques is highly beneficial, reflecting a natural interest in sales and human communication. This includes actively observing and standardizing the framework for optimal sales pitches within the company.
Physical Requirements:

The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position's essential functions.
  • Moderate work occasionally working in difficult position and/or with physical demands such as continuously lifting/moving materials from 25 to 50 pounds and occasionally lifting/moving materials greater than 50 pounds.
  • Must be able to remain in a stationary position up to 50% of the time.
Equal Opportunity Employer

Chipr provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Chipr is an E-Verify employer.

Benefits:
  • Competitive salary
  • Health, dental, and vision insurance
  • 401(k) retirement plan
  • Paid time off and holidays
  • Professional development opportunities
  • Opportunities for professional development and career advancement.
  • A collaborative and innovative work environment.