Current jobs related to Service Manager - Baltimore - The Ladders

  • Social Media Manager

    1 month ago

    Baltimore, United States service coordination Full time

    Position Title: Social Media Manager Reports to: Vice President of Marketing and Communications SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as...

  • Customer Service Representative

    2 weeks ago

    Baltimore, Maryland, United States Pilot Freight Service Full time

    About the Role:Pilot Freight Service is seeking a highly skilled and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients and ensuring that their delivery needs are met.Key Responsibilities:Assist the management team with...

  • Plumbing and HVAC Service Director

    2 weeks ago

    Baltimore, Maryland, United States Supreme Service Today Full time

    About Supreme Service TodayWe are a family-owned and operated HVAC and plumbing company that prides itself on offering superior customer service and quality workmanship. Our company has factory-trained, experienced, and highly qualified technicians to provide installation, repair, or maintenance services to any and all major brands of cooling, heating, or...

  • Customer Service 1

    2 months ago

    Baltimore, United States Pilot Freight Service Full time

    ** Customer Service 1** **Job Category****:** Last Mile **Requisition Number****:** CUSTO004537 Showing 1 location **Job Details** **Description** **Pilot Last Mile is seeking a full time Customer Service 1 Agent to work out of our Baltimore Station, located in Curtis Bay, MD. The hours for this position will vary. Must be available to work weekends.**...

  • Social Media Marketing Manager

    3 weeks ago

    Baltimore, Maryland, United States service coordination Full time

    Job Summary:The Social Media Manager will develop and lead social media content development and campaigns that position Service Coordination as a leader in case management services. This role will focus on creating fresh and innovative tactics to increase awareness of Service Coordination and its impact, drive website traffic, and intake conversions across...

  • Executive Housekeeping Manager

    2 weeks ago

    Baltimore, Maryland, United States The Service Companies Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at The Service Companies. As a key member of our hospitality services team, you will be responsible for supporting the Executive Housekeeper in managing the day-to-day operations of the hotel housekeeping department.Key ResponsibilitiesAssist the...

  • Service Manager

    2 months ago

    Baltimore, United States Antwerpen Automotive Full time

    Job DescriptionJob DescriptionDEALERSHIP SERVICE MANAGER We are seeking an experienced, highly motivated, results-driven Service Manager to lead our established service department. The ideal candidate will be responsible for leading and motivating a service team, ensuring the smooth operation of the service department, and implementing and achieving...

  • Facilities Operations Manager

    3 weeks ago

    Baltimore, Maryland, United States Gordon Food Service Full time

    Welcome to Gordon Food Service We are thrilled that you are considering opportunities with us. Here’s a brief overview of who we are and the impact you could have on the food service industry. There’s a place for you at our table. Position: Maintenance Manager Location: 701 W Hamburg St, Baltimore MD At Gordon Food Service, our dedicated team members are...

  • HVAC and Plumbing Operations Manager

    3 weeks ago

    Baltimore, Maryland, United States Supreme Service Today Full time

    **About Supreme Service Today**We are a family-owned and operated business that prides itself on offering superior customer service and quality workmanship. Our company has factory-trained, experienced, and highly qualified technicians to provide installation, repair, or maintenance services to any and all major brands of cooling, heating, or geothermal...

  • HVAC and Plumbing Operations Manager

    4 weeks ago

    Baltimore, Maryland, United States Supreme Service Today Full time

    At **Supreme Service Today**, we prioritize our team members by offering **competitive compensation** and a **supportive work environment**. Our HVAC and Plumbing Operations Managers enjoy a variety of benefits, including:Dental insuranceVision insuranceMedical insuranceWe are currently seeking a **full-time Operations Manager** to effectively oversee our...

  • Contract Analyst

    1 month ago

    Baltimore, United States Abacus Service Corporation Full time

    Type of ServiceCorporate/Central Job Title Contract Analyst - Vendor ManagementJob DescriptionOneMain Financial is the country's largest lending-exclusive financial company, proudly serving millions of customers with safe, affordable and transparent installment loans. Our customers turn to us every day-online and at 1,500 branches in 44 states-to help...

  • Case Manager

    3 weeks ago

    Baltimore, Maryland, United States Service Coordination, Inc. Full time

    Job Description**Job Summary**Service Coordination, Inc. is seeking a highly motivated and compassionate Case Manager to join our team. As a Case Manager, you will play a vital role in providing support and services to individuals with Medicaid Home and Community Based services. Your primary responsibility will be to advocate, arrange, and monitor services...

  • Secret Service Agent

    6 days ago

    Baltimore, Maryland, United States United States Secret Service Full time

    Job DescriptionThe United States Secret Service is seeking highly skilled and dedicated individuals to join our team as Uniformed Division Officers. As a key member of our organization, you will be responsible for providing protection for high-ranking government officials, foreign dignitaries, and other high-profile individuals.Key ResponsibilitiesProvide...

  • Food Service Manager

    3 weeks ago

    Baltimore, Maryland, United States Baltimore City Public School System Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Manager to join our team at the Baltimore City Public School System. As a key member of our food services team, you will be responsible for overseeing the operation of our federal school meal programs, ensuring compliance with federal regulations, and providing exceptional customer...

  • Manager of Environmental Services

    4 weeks ago

    Baltimore, Maryland, United States Compass Group Careers Full time

    Job OverviewWe are currently seeking a dedicated Environmental Services Manager to lead our team in maintaining the highest standards of cleanliness and sanitation within our facilities.Position DetailsRole: As the Environmental Services Manager, you will oversee a team of over 40 associates and 4 team leads, ensuring compliance with sanitation standards and...

  • Food Service Manager

    3 days ago

    Baltimore, Maryland, United States Baltimore City Public School System Full time

    Job SummaryWe are seeking a highly skilled and experienced Food Service Manager to join our team at Baltimore City Public Schools. As a key member of our nutrition services department, you will be responsible for overseeing the operation of our federal school meal programs, ensuring compliance with federal regulations, and providing exceptional customer...

  • IT Service Center Manager

    3 weeks ago

    Baltimore, Maryland, United States Walmac Solutions Full time

    Job DescriptionJob Summary:The IT Service Center Manager is responsible for overseeing the help desk and operations staff, ensuring the identification, prioritization, and resolution of reported problems. This role manages daily operational activities of the IS Data Centers.Key Responsibilities:Customer Service: Lead help desk and operations staff to provide...

  • Guest Services Manager

    3 weeks ago

    Baltimore, Maryland, United States Study Hotels Full time

    Job DescriptionJob Summary: We are seeking a highly organized and charismatic Guest Services Manager to manage and mentor our Guest Service and Front Office operation team members.About the Role: As a Guest Services Manager at Study Hotels, you will be responsible for the daily operations of the guest experience in alignment with our brand standards. You...

  • It Service Center Manager

    3 weeks ago

    Baltimore, United States Walmac Solutions Full time

    Job DescriptionJob DescriptionPOSITION SUMMARY:The IT Service Center Manager oversees the help desk and operations staff, and the activities associated with the identification, prioritization and resolution of reported problems. Manages daily operational activities of the IS Data Centers .Essential Functions:Customer Service: Leads help desk and operations...

  • Financial Services Manager

    2 weeks ago

    Baltimore, Maryland, United States Emerald Resource Group Full time

    Job Title: Financial Services Manager - Registered FundsPosition Overview:We are currently seeking a highly skilled and motivated Financial Services Manager specializing in Registered Funds to join our dynamic team at Emerald Resource Group. This requisition is driven by a strategic business need and backfilling requirements. As a Financial Services Manager,...

Service Manager

3 months ago

Baltimore, United States The Ladders Full time
Overview

Service Manager

The Service Manager oversees the operation of the branch's crane service business.

Responsibilities

  1. Ensure service branch location meets company sales and budget objectives through field productivity, scheduling, maximizing billings and controlling costs
  2. Develop and implement the crane service budgets
  3. Proactively grows service location's crane inspection contract base as well as the repairs and upgrades that are the result of inspections done
  4. Monitor and maintain an accurate and acceptable utilization rate of field technicians, keeping indirect time to a minimum
  5. Determine staffing requirements based primarily on the labor utilization rate
  6. Supervise all department personnel
  7. Assist with the follow up on active service and inspection repair quotes
  8. Assist Service Coordinator in reviewing/deciding which inspection customers and which items will be quoted
  9. Assist with sales initiatives, account sales and technical expertise
  10. Provide instruction and training to employees as required
  11. Ensure all personnel are in compliance with safety regulations including OSHA guidelines
  12. Oversee the accomplishment of all service work contracted with customers while maintaining company goals in order to ensure long term profitable relationships
  13. Provides sales support to maintain or grow existing customer relationships and gain new customers
  14. Monitor employee and technicians' work time for payroll
  15. Complete performance reviews, develops and manages employees
  16. Authorize all expenditures handled directly by the service
  17. Responsible for maintenance, housekeeping/general upkeep and cleaning of the branch
  18. Assure team members maintain all vehicles, equipment, storage and work areas used in the field and shop
  19. Assist Service Writers understanding completed inspection reports to formulate quotes
  20. Perform other duties as assigned


Qualifications

Education

A high school diploma, vocational-technical school or, equivalent military experience or technical college training program preferred.

Experience & Skills
  • 4 years experience involving administrative, customer service or technical environment
  • Expert knowledge of the crane service industry
  • Strong time-management skills
  • Exceptional decision-making skills
  • Effective strategic management skills
  • Exceptional communication skills
  • Ability to plan and delegate
  • Ability to devise strategic planning
  • Ability to divide a task into subtasks and delegate them to their team members
  • Must successfully complete a criminal background check, physical, drug screen, and E-verify
The Mazzella Way

Mazzella is a family owned company that puts people first. With over 800 employees and 30 locations we are the humble leaders in the industry. We offer market competitive compensation and a wide range of benefits, including paid time off, affordable and comprehensive health insurance, dental, vision, 401(k) with company match, life insurance, and disability insurance.

Why Team Members join Mazzella:
  • Team-oriented environment
  • A real Work life/ Home life balance
  • Growth and Development Opportunities including a Lifelong Learning Career Path
  • Humble, Hungry, Smart Culture
  • Market Competitive Salaries
  • Free Virtual Doctor visits with $0 copay (Teledoc)
  • Tuition Reimbursement

Mazzella Core Values:

Be Safe - personal commitment to all stakeholder's well-being; purposeful control of risk

Be a Lifelong Learner - routinely acquire new skills and capabilities that bring value

Be Humble - lack excessive ego or concerns about status; emphasize the Team over self

Be Hungry - always looking for more, self-motivated, and diligent; do more than to just get by, committed

Be Smart - common sense about people, good judgement, and intuition around their impact on group dynamics