Service Appointment Coordinator

4 weeks ago

Sanford, United States AutoNation Full time

BDC Orlando
AutoNation is NOW HIRING Call Center Associates for our Service Appointment Center located at 4911 Wayside Dr, Sanford, FL 32771. We're looking for associates who love working with the public and can easily deliver an empathetic & compassionate approach. Candidates should possess strong written & verbal communication skills, love the thrill of being challenged to succeed, and enjoy working in a call center environment This position requires individuals to be self-motivated, persistent, and able to perform at a fast pace.

  • Must be available to work full-time hours, including some holidays.
  • Shifts are between: Monday- Friday Monday - Friday shifts to 7am - 4pm, 8am - 5pm, 8:30am - 5:30pm, 9am - 6pm, and 10am - 7pm, Saturday 8am-5pm, 8:30am-5:30pm, and 9am-6pm
    • Hours: Monday - Saturday: 9am - 6pm
  • Bilingual English/Spanish preferred
  • Call center experience preferred
  • Sales experience is a plus, but not required
  • Automotive Parts experience is a plus, but not required
Position Overview

The Service Appointment Coordinator handles a high volume of inbound Service calls from multiple AutoNation dealership locations, establishes relationships with the customers and schedules appointments for the individual dealership Service Departments.

Who would I interact with?

This position interacts daily with Service Advisors and Service Support Associates, Service Managers, Service Appointment Center Manager, and customers.

What are the day-to-day responsibilities?
  • Drive business for AutoNation by delivering a peerless customer experience by answer incoming Service calls in a prompt, polite, professional manner, addressing inquiries or scheduling appointments efficiently and effectively.
  • Responsible for obtaining customer data prior to arrival to ensure a seamless customer experience upon arrival.
  • Verify recall information using the specific manufacturer's warranty website and creating reservations accordingly.
  • Perform Outbound Tasks such as appointment reminders, no-show follow ups, etc. as assigned by Management Team.
  • Provide exceptional customer service by treating guests with courtesy and respect.
  • Maintain Key Performance Indicator performance according to set performance standards.
  • Other duties may be assigned.
What are the requirements for this job?

- High school diploma or equivalent

- Excellent oral, written and interpersonal communication skills

- Extensive customer service, sales, or telemarketing background

- Strong computer skills, with the ability to manage multiple applications at once

- Strong organizational and multi-tasking skills

- Ability to read and comprehend instructions and information

- Excellent problem solving skills

Job Type
  • Full-Time
Compensation:
  • $18.50 per hour
Full-Time Benefits
  • Medical, Dental and Vision Insurance
  • Short and Long Term Disability Coverage
  • Company Paid Life and Cancer Insurance
  • Flexible Spending Account
  • Employee Assistance Program
  • 401(k) w/ Company Match
  • Paid Time Off After 3-months of employment
  • Professional Development and Career Advancement Opportunities
  • Associate Discount Program

Company Overview

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.

Benefits

Click here to learn more about our Benefits.

Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.

AutoNation is an equal opportunity employer and a drug-free workplace.

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