Client Support Specialist
2 months ago
** Client Support Specialist**
**Job Category****:** Sales **Requisition Number****:** CLIEN01043 Showing 1 location **Job Details**
**Description**
We are looking for:
Someone that thrives in a competitive setting, and is goal oriented and driven
Enthusiastic, persistent, and confident in your approach
Organized, and can manage your time effectively and proactively communicate
Ability to provide exceptional customer service with a sense of urgency
Flexible in your approach, willing to identify the best solution for all
Must be able to respond to high call and e-mail volume and prioritize rapidly
Able to work independently as well as on a team
Motivated by incentive opportunities
Key Essential Functions:
-Identify, prospect, and qualify new clients, through various marketing channels and cold calling activities
-Build and develop existing client relationships in order to grow their share of wallet
-Understand clients business requirements in order to prepare and provide best quote/pricing
-Actively engages clients to understand why we won or lost the quote and is able to make adjustments to
future quotes based on lessons learned
-In regards to pricing, ability to engage, establish, grow relationships with carriers and internal SEKO teams
when preparing a quote or tariff on international, domestic, contract logistics, other services
-Conduct MySEKO Harmony (Client Portal) demonstrations to clients
-Able to effectively onboard small to mid-size clients through client set up activities
-Manage Leads, Accounts, Opportunities and Sales activities via Salesforce.com
-Maintain integrity of information by ensuring all data is entered accurately and timely in SEKOs systems
-Meet and exceed sales objectives/KPIs to ensure sales quota is achieved.
Requirements Education and Experience:
1-3 years transportation/logistics experience, preferred
Pricing experience, preferred
Proficiency with Salesforce.com
Pricing experience, preferred
Proficiency with CargoWise, preferred
Must be proficient in Microsoft Office Suite and have ability to learn other computer systems/applications
SEKO Logistics does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
**Qualifications**
**Skills**
**Behaviors**
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**Motivations**
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**Education**
**Experience**
**Licenses & Certifications**
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