Project Manager 2

Headquartered in Colorado Springs, Colorado, Focus on the Family has nearly 700 employees who work to achieve the mission of enriching the lives of families, engaging the culture, advocating for life and spreading the Gospel of Jesus Christ. The work is meaningful, the culture is rewarding, and the purpose is eternal.

The Project Manager 2 – IT PMO position exists to provide strong project leadership and play a role in definition, coordination, and delivery of the technical aspects of Focus on the Family Information Technology initiatives. These initiatives, with varied complexities ranging from small to complex large-scale projects, will require work with engineers, contractors, IT personnel, online editors, and many other roles throughout the ministry to ensure that all the project team members have a complete understanding of the customers’ project needs. This position is responsible to be aware of customer expectations, overall direction of the project, requirements, scope, tasks, resources, timeline, etc.

Essential Duties/Responsibilities: Ensures the right people are doing the right work at the right time

Ensures projects are delivered on-time, within scope and within budget

Coordinates internal and external resources for the flawless execution of projects

Develops project plans--project charters, data flow/process flow charts/relationship diagrams, communication matrix, risk assessments, work breakdown structures, timelines and any other template documents required for projects

Manages ministry projects based on Focus on the Family’s software development life cycle (SDLC) process and gathers appropriate signoffs on project control documents

Acts as a "quarterback," by creating appropriate individual/team involvement and developing strong/effective relationships

Works with other Project Managers and IT management to analyze project plans for realistic objectives, scope, and process

Identifies and manages to project milestones

Identifies and mitigates items impacting successful delivery. This could include risks, timelines, budget, quality, etc.

Builds and maintains customer relationships, monitoring customer perceptions of the deliverables, and providing customers with education and options when challenges arise during the project

Monitors, tracks, and manages all actual results against baseline plan

Owns the process of tracking and communicating issues, risks, and action items

Is actively involved in risk avoidance, including the updating templates regularly with detailed mitigation and contingency plans

Is responsible for up-to-date weekly communications of project status to Project Management Manager, Relationship Management, Project Owner, and project stakeholders

Manages post-project activities including project assessment and documentation (e.g., project debriefs, and customer satisfaction surveys)

Provides and implements suggestions to improve overall Project Management processes to make each phase of the project more efficient

Tracks and reports time and progress against project plan milestones

Adheres to procedures for Incident Management, Problem Management, Release Management, Service Level Management, Capacity Management, Availability Management, Change Management and Configuration Management

Other Duties/Responsibilities: Perform all other duties as assigned

Working Environment/Physical Requirements: Office environment

Job Qualifications/Requirements

Character/Spiritual: Exemplifies Ephesians 5:1-2, “Therefore be imitators of God as dear children and walk in love, as Christ also has loved us and given Himself for us...”

Pursues the Great Commission given by Jesus Christ in Matthew 28:19-20, “Go therefore and make disciples of all the nations, baptizing them in the name of the Father and of the Son and of the Holy Spirit, teaching them to observe all things that I have commanded you; and lo, I am with you always, even to the end of the age.”

Is a consistent witness for Jesus Christ; maintains a courteous, Christ-like attitude in dealing with people within and outside of Focus; adheres to the Standard of Moral Conduct and Statement of Faith; upholds Focus on the Family's ministry in prayer

Prays personally for Focus on the Family’s staff and constituents and may occasionally lead in a public prayer

Engages in Christian ministry

Demonstrates behaviors aligned with FOF core values

Personal Characteristics: Maintains a high degree of integrity and ethical behavior in all business activities and decisions; lives with integrity derived from biblical values and demonstrates standards of conduct that meet or exceed company or legal requirements

Self-motivated; demonstrates the ability to get the job done, even if it means working outside the accepted channels

Diplomatic; articulate; decisive; approachable; flexible; concern for long-term effectiveness

Positive and encouraging attitude with ability to motivate/encourage peers

Team player; trustworthy; reliable

Coachable, able to redirect work priorities and assignments as needed

Creative thinker, effective problem-solver

Knowledge/Experience: Bachelor’s degree in Computer Information systems or equivalent experience/certifications

4-6 years project management experience in the Internet/Intranet/IT industry to include diverse management/delivery of projects and services

Knowledge of waterfall and Agile project management methodologies

Formal training in scope management, risk management, advanced scheduling, and software quality best practices

Competency in MS Word, MS Excel, MS Project, MS Power Point, Visio, Internet Browsers

PMP Certified through PMI, preferred

Skills, Abilities, and Special Talents/Gifts: Ability to manage multiple projects at various stages

Ability to resolve conflicts, disagreements, and misunderstandings

Skilled communicator and negotiator

Excellent organizational and administrative skills

Viewed as an emerging leader within IT and across the ministry

A strong team player

Flexibility and adaptability to change

Ability to encourage and motivate personnel

Strong attention to detail

Ability to assemble clear, concise, and accurate project documentation

Lead project teams to successful project completion

Ability to work autonomously and with little supervision

Ability to multi-task and manage multiple projects simultaneously

Process-thinking skills

Must be able to strategically manage situations that may unexpectedly change or evolve during the project or in the customer relationship.

Maintain a cool and calm demeanor under pressure

Able to represent the IT department in a professional and Christ-like manner in all dealings with our Ministry customers and external partners

Salary Range:

$81,120 to $94,120/yr

Focus on the Family puts a high value on our team members and offers a unique benefit package.

Employees scheduled for 30 hours or more per week are eligible for:

Medical Plan Dental Plan Life Insurance Disability Insurance Flexible Spending Accounts Employees scheduled for 20 hours or more per week are eligible for:

Legal Shield/ID Shield AFLAC Retirement Plan Vacation Time Sick Time Holidays Service Awards Note:

This is a summary and should not be construed as future promises to continue to provide benefits as outlined above. For complete and definitive language, refer to the governing plan documents.

Temporary employees are not eligible for benefits. Helping Families Thrive in Christ Focus on the Family is a 501c3 Christian Non-Profit Ministry. #J-18808-Ljbffr