Customer Service Representative

4 days ago

Lubbock, United States AT&T Full time

Job Description:

This position reports to our 2321 N University Avenue, Lubbock, Texas 79415 location. If selected, you must be able to report to this work location.

This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team, youll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services, and offers, helping our customers stay connected to what matters most.

Pay Transparency:

Our Premier Service Consultants earn $18.07 and up to $3,000/month in additional commission if all sales goals are met. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography, experience, expertise, and education/training.

How Youll Make an Impact:

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, youll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty.

What Your Day-to-Day Will Look Like:

  • Handle customer interactions (calls, chats, emails) in a fast-paced environment.
  • Accurately resolve issues related to service, billing, payments, and collections.
  • Explain bills and product features clearly.
  • Troubleshoot basic problems and seek higher support if needed.
  • Build customer confidence and loyalty by resolving issues.
  • Support various customer inquiries, including technical issues.
  • Our part-time positions offer flexible scheduling options to fit your lifestyle. As a part-time team member, you will work between 30-32 hours per week. This schedule allows you to balance your work commitments with personal priorities while being a valuable part of our dynamic call center team.
  • To ensure your success, we offer a comprehensive training program lasting 5-6 weeks at 35 hours per week. This training will equip you with the necessary skills and knowledge to excel in your role and provide exceptional service to our customers.

What we are looking for:

  • Unwavering Customer Focus
  • Strong Work Ethic
  • Adaptability
  • Problem-Solving Skills
  • Attention to Details

Joining our team comes with amazing perks and benefits:

  • Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone
  • Tuition reimbursement program
  • Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
  • Paid Parental Leave
  • Medical/Dental/Vision coverage
  • 401(k) plan
  • Additional sick leave beyond what state and local law require may be available but is unprotected
  • Adoption Reimbursement
  • Disability Benefits (short term and long term)
  • Life and Accidental Death Insurance
  • Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
  • Employee Assistance Programs (EAP)
  • Extensive employee wellness programs

If you are considering jobs like Wireless Sales, Call Center Representative, Customer Service Representative, Inbound Sales Representative, or Call Center Agent, this career move would be a great fit

Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If youre ready to take the lead as the voice of AT&T, wed love to hear from you

Your future is calling. Apply today

Weekly Hours:

30

Time Type:

Regular

Location:

Lubbock, Texas

It is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, AT&T will provide reasonable accommodations for qualified individuals with disabilities.

  • Customer Service Representative

    5 months ago

    Lubbock, United States City of Lubbock Full time

    Interacts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems. Essential Functions Greet citizens in person or by telephone; ascertain the nature of the citizen's request, Customer Service Representative, Customer Service, Representative, Retail

  • Customer Service Representative

    1 week ago

    Lubbock, Texas, United States Bass Pro Shops Full time

    Become a key member of our team as a Customer Service Outfitter at Bass Pro Shops, where you'll be responsible for ensuring the secure storage of firearms. You will also be tasked with managing vendor representatives and controlling visitor badges. Your role will involve greeting customers, handling merchandise returns, and maintaining an organized store...

  • Customer Service Representative

    3 months ago

    Lubbock, United States Circle K Full time

    Circle K - 3402 Milwaukee Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Customer Service Representative

    3 weeks ago

    Lubbock, Texas, United States Augustus Workman - State Farm Agency Intern Full time

    About the Role">We are seeking a dedicated and customer-focused Account Representative to join our team at Augustus Workman - State Farm Agency Intern. As an integral part of our daily business operations, you will be responsible for growing our office through meaningful client relationships and acting as a liaison between customer needs and State Farm...

  • Customer Service Representative Opportunity

    7 days ago

    Lubbock, Texas, United States U-Haul Full time

    Location:Lubbock, TexasU-Haul is a leading provider of moving and storage solutions. We are currently seeking friendly and motivated individuals to fill the role of Customer Service Representative at our Lubbock location. This part-time position offers a competitive salary of $12-$15 per hour, depending on experience. The ideal candidate will have excellent...

  • Customer Service Representative

    1 month ago

    Lubbock, United States AT&T Full time

    This hybrid position reports to our 2321 N University Avenue, Lubbock, Texas 79415 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity Customer Service, Customer Service Representative, Retention, Technical Support, Customer Experience, Sales...

  • Customer Service Representative Position

    3 weeks ago

    Lubbock, Texas, United States Robert Madden Industries Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Robert Madden Industries, LTD.About the CompanyA leading heating and air conditioning wholesale distributor serving Texas since 1979, we offer a wide range of products and services. Our family-owned business has grown across multiple locations, providing personalized...

  • Customer Service Representative with Opportunities for Advancement

    3 weeks ago

    Lubbock, Texas, United States Domino's Franchise Full time

    Job OverviewAt Domino's Franchise, we are looking for qualified customer service representatives to join our team. As a member of our crew, you will have the opportunity to work in a fast-paced environment and provide excellent customer service to our valued clients.

  • Customer Service Representative

    3 weeks ago

    Lubbock, Texas, United States Domino's Pizza LLC Full time

    Welcome to Domino's Pizza LLC, where we strive to deliver exceptional customer experiences. Our Customer Service Representatives play a vital role in ensuring our customers receive top-notch service.About the RoleWe are seeking a skilled and friendly Customer Service Representative to join our dynamic team. As a Customer Service Representative, you will...

  • Customer Service Representative

    2 weeks ago

    Lubbock, United States WB Liquors & Wine Full time

    There are tons to learn about liquor, beer & wine and have some fun along the way!Immediate HireAlways looking for smiling faces and excited to learn and grow with our Team!Are you enthusiastic and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and family-friendly atmosphere? We are...

  • Customer Service Representative

    7 days ago

    Lubbock, Texas, United States Genuine Parts Company Full time

    About the RoleAre you an exceptional communicator with a passion for providing outstanding customer service? Do you have experience in sales and inventory management? As a Customer Service Representative - Consignment Sales Specialist at Genuine Parts Company, you will be responsible for delivering excellent customer experiences and driving sales growth...

  • Customer Service Representative

    5 months ago

    Lubbock, United States Glass Doctor® Full time

    As Inside Sales and Customer Service Representative, you are a key member of the team and represent Glass Doctor on sales and support calls. You are responsible for proactively generating sales as well as handling service requests and customer complaints. Exemplifying our code of values, you show respect and courtesy to all customers and employees. ...

  • Customer Experience Representative

    7 days ago

    Lubbock, Texas, United States Torrid Full time

    We are looking for a Customer Experience Representative to join our team at Torrid's Promenade at West End store. The estimated salary for this role is $45,000 - $65,000 per year, depending on experience.About the RoleThis is a fantastic opportunity to work in a dynamic retail environment and make a real difference in the lives of our customers. As a...

  • On-Site Customer Service Representative

    2 months ago

    Lubbock, United States Genuine Parts Company Full time

    SUMMARY: Under general supervision, fulfills customer orders accurately and in a timely manner to ensure customer satisfaction: primary contribution is processing orders for customers and selling Motion Industries' assets. This position works more than 50% of the time at the customer location. JOB DUTIES Orders items to ensure appropriate inventory levels...

  • Customer Service Representative Fueler/Washer

    1 month ago

    Lubbock, United States Penske Truck Leasing Co., L.P. Full time

    Location: 512 E. 50th St, Lubbock, TX 79404 Whats the Job? Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, youll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penskethe person greeting our...

  • Customer Experience Representative

    7 days ago

    Lubbock, United States Carpet Tech Full time

    Job DetailsLevel Experienced Job Location Lubbock - Lubbock, TX Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service Description Are you patient, passionately communicative, and genuinely excited to help customers? Carpet Tech, a local floor cleaning and restoration company, is looking for...

  • Customer Experience Representative

    7 days ago

    Lubbock, United States Carpet Tech Full time

    Job DetailsLevelExperiencedJob LocationLubbock - Lubbock, TXPosition TypeFull TimeEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionAre you patient, passionately communicative, and genuinely excited to help customers? Carpet Tech, a local floor cleaning and restoration company, is looking for Customer...

  • Customer Service Representative Celebration Advisor

    2 weeks ago

    Lubbock, United States WB Liquors & Wine Full time

    This is a SEASONAL positionThere are tons to learn about liquor, beer & wine and have some fun along the way!Immediate HireAlways looking for smiling faces and excited to learn and grow with our Team!Are you enthusiastic and motivated? Do You smile all the time? Do you possess a customer-first ethic and attitude? Do you enjoy working in a fun and...

  • Customer Service Representative

    2 weeks ago

    Lubbock, United States PROSPERITY BANK Full time

    Position OverviewAn enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.ResponsibilitiesProvide thorough, friendly,...

  • Customer Service Representative

    2 weeks ago

    Lubbock, United States PROSPERITY BANK Full time

    Position OverviewAn enthusiastic individual who can provide excellent customer service for inbound calls regarding products, services and inquiries. Guides customers how to use our products and services and provides technical troubleshooting. Builds sustainable relationships through positive and open communications.ResponsibilitiesProvide thorough, friendly,...