Customer Experience Representative
1 week ago
Level
Experienced
Job Location
Lubbock - Lubbock, TX
Position Type
Full Time
Education Level
High School
Travel Percentage
None
Job Shift
Day
Job Category
Customer Service
Description
Are you patient, passionately communicative, and genuinely excited to help customers? Carpet Tech, a local floor cleaning and restoration company, is looking for Customer Experience Representatives who put themselves in their customers shoes and listen well and promptly assist with any customer request or concern.
Carpet Tech has successfully grown over the decade by serving our customers well. Our Customer Experience Representatives demonstrate our excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction for the company.
Carpet Tech Offers:
- Monday- Friday Full Time Work
- Incredible Growth Opportunities
- Comprehensive training, mentoring, and leadership development
- Fast-paced, team-oriented environment
- Full Benefits: Health/Dental/Vision/Life/AFLAC Insurance
- 401(k) Retirement Plan
- Paid Vacation
Carpet Tech provides ongoing training and mentoring, allowing employees to hone their technical and customer service skills. Carpet Tech leads the service industry for all types of floor cleaning (carpet, tile, wood, concrete, natural stone, etc.), carpet stretching & repairs, disinfecting, and fire/ water restoration.
Job Description
- Full Time, Hourly Rate
- Starting pay up to $45k - $55k annually based on hourly rate + commission
- Location: Lubbock, TX
Customer Experience Representatives are responsible for communicating with customers, scheduling services, understanding customer needs, and ensure a smooth sales process. As the first impression of our company, this position requires excellent communication skills, including asking the right questions, listening well, and offering appropriate service solutions. Customer Experience Representatives have the crucial responsibility of coordination between the customer and our service technicians.
Responsibilities:
- Manage large amounts of incoming phone calls, text messages, and online form submissions
- Greet lobby guests, visitors, and customers
- Understanding customers' needs and identifying sales opportunities
- Provide accurate, valid, and complete information by using the right methods/tools
- Explaining features of products and services
- Stay informed about competing products and services
- Upsell products and services
- Schedule appointments and estimates over the phone, email, or text
- Follow up and close open estimates
- Confirm scheduled appointments for the following day with customers
- Meet and exceed personal/team sales targets and call handling quotas
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts using scheduling software
- Follow communication procedures, guidelines, and policies
- Take the extra mile to engage customers
- Assist supporting departments with other office duties
- Other duties as assigned by Customer Experience Director
Qualifications
- High School diploma (or G.E.D.)
- 2+ years of customer service experience preferred but not required
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Fits within the company culture and works with a disciplined mindset
- Holds themselves accountable and has exceptional character
- Ability to remain goal-focused in stressful situations
- Ability to maintain an upbeat attitude at all times
- Must be results-driven and team-oriented
Carpet Tech is an Equal Opportunity Employer.
-
Customer Experience Representative
1 week ago
Lubbock, Texas, United States Torrid Full timeWe are looking for a Customer Experience Representative to join our team at Torrid's Promenade at West End store. The estimated salary for this role is $45,000 - $65,000 per year, depending on experience.About the RoleThis is a fantastic opportunity to work in a dynamic retail environment and make a real difference in the lives of our customers. As a...
-
Customer Experience Representative
1 week ago
Lubbock, United States Carpet Tech Full timeJob DetailsLevel Experienced Job Location Lubbock - Lubbock, TX Position Type Full Time Education Level High School Travel Percentage None Job Shift Day Job Category Customer Service Description Are you patient, passionately communicative, and genuinely excited to help customers? Carpet Tech, a local floor cleaning and restoration company, is looking for...
-
Customer Experience Representative
3 weeks ago
Lubbock, Texas, United States 7Crew Enterprises Full timeWe are seeking a highly motivated Customer Experience Representative to join our team at 7Crew Enterprises. This role is ideal for individuals who are passionate about delivering exceptional customer service and creating a positive experience for every interaction.**About the Role:**The Customer Experience Representative will be responsible for providing...
-
Customer Experience Representative
2 weeks ago
Lubbock, United States Carpet Tech Full timeJob DetailsJob LocationLubbock - Lubbock, TXEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionAre you someone who thrives on patience, loves connecting with others, and genuinely enjoys making customers' days better? Carpet Tech, a local floor cleaning and restoration company, is on the lookout for Customer...
-
Customer Experience Representative
2 weeks ago
Lubbock, United States Carpet Tech Full timeJob DetailsJob LocationLubbock - Lubbock, TXEducation LevelHigh SchoolTravel PercentageNoneJob ShiftDayJob CategoryCustomer ServiceDescriptionAre you someone who thrives on patience, loves connecting with others, and genuinely enjoys making customers' days better? Carpet Tech, a local floor cleaning and restoration company, is on the lookout for Customer...
-
Customer Experience Representative
3 weeks ago
Lubbock, Texas, United States GP Mobile Full timeAbout the Job">We are seeking a highly motivated and customer-focused individual to join our team as a Retail Sales Representative. This role offers a great opportunity to develop your sales and customer service skills, work with a talented group of professionals, and contribute to the success of one of the largest T-Mobile authorized retailers in the...
-
Customer Experience Representative
3 weeks ago
Lubbock, Texas, United States Wingstop Full timeWingstop is seeking a talented Customer Experience Representative to join our team! Estimated Salary: $12-$15 per hour. As a Guest Service Ambassador at Wingstop, you will be responsible for delivering World Class service by acting as the face and voice of our brand to all guests who walk into the restaurant. Your primary duties will include greeting guests,...
-
Customer Experience Representative
1 week ago
Lubbock, Texas, United States Uptown Cheapskate Full timeWe are looking for a highly motivated Customer Experience Representative to join our team at Uptown Cheapskate. As a key member of our sales team, you will be responsible for delivering exceptional customer service, assisting customers in finding products, and maintaining a clean and organized store environment.In terms of compensation, we offer a...
-
Retail Experience Representative
1 week ago
Lubbock, Texas, United States Family Dollar Full timeAbout Family DollarAs a Customer Service Representative at Family Dollar, you will be part of a dynamic team that provides essential goods and services to our customers. Our goal is to deliver an outstanding shopping experience and make a positive impact in our communities.Main ResponsibilitiesCash HandlingOperate cash registers efficiently and...
-
Customer Service Representative Fueler/Washer
2 weeks ago
Lubbock, United States Penske Full timeLocation: 512 E. 50th St, Lubbock, TX 79404 **What's the Job?** Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washer at Penske, you'll do exactly that. You will make sure vehicles are fueled, clean and safe before they hit the road again. You will be the face of Penske-the person...
-
Customer Service Representative
1 week ago
Lubbock, Texas, United States Bass Pro Shops Full timeBecome a key member of our team as a Customer Service Outfitter at Bass Pro Shops, where you'll be responsible for ensuring the secure storage of firearms. You will also be tasked with managing vendor representatives and controlling visitor badges. Your role will involve greeting customers, handling merchandise returns, and maintaining an organized store...
-
Customer Service Representative
5 months ago
Lubbock, United States City of Lubbock Full timeInteracts with citizens in person or by telephone to process service requests, accept payments, provide information, or resolve problems. Essential Functions Greet citizens in person or by telephone; ascertain the nature of the citizen's request, Customer Service Representative, Customer Service, Representative, Retail
-
Customer Service Representative
3 weeks ago
Lubbock, Texas, United States Augustus Workman - State Farm Agency Intern Full timeAbout the Role">We are seeking a dedicated and customer-focused Account Representative to join our team at Augustus Workman - State Farm Agency Intern. As an integral part of our daily business operations, you will be responsible for growing our office through meaningful client relationships and acting as a liaison between customer needs and State Farm...
-
Customer Service Representative
3 months ago
Lubbock, United States Circle K Full timeCircle K - 3402 Milwaukee Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...
-
Senior Customer Sales Representative
1 week ago
Lubbock, Texas, United States Genuine Parts Company Full timeJob Summary:Motion Industries is seeking a highly skilled Senior Customer Sales Representative to join our team. As a Senior Customer Sales Representative, you will be responsible for processing customer orders accurately and in a timely manner to ensure customer satisfaction. This role requires strong customer service and communication skills, as well as...
-
Customer Experience Expert LUBBOCK CANYON
4 weeks ago
Lubbock, Texas, United States AlienVault Full timeJob SummaryWe are seeking a highly motivated Retail Sales Consultant to join our team. As a key representative of AT&T, you will be responsible for delivering exceptional customer experiences and driving sales growth.Main ResponsibilitiesMeet or exceed sales targets by developing and implementing effective sales strategiesBuild strong relationships with...
-
Customer Service Representative
1 month ago
Lubbock, United States AT&T Full timeThis hybrid position reports to our 2321 N University Avenue, Lubbock, Texas 79415 location and works in center 3-4 days weekly and remotely from home 1-2 days weekly. If selected, you must be able to report to this location. This is your opportunity Customer Service, Customer Service Representative, Retention, Technical Support, Customer Experience, Sales...
-
Customer Service Representative Opportunity
1 week ago
Lubbock, Texas, United States U-Haul Full timeLocation:Lubbock, TexasU-Haul is a leading provider of moving and storage solutions. We are currently seeking friendly and motivated individuals to fill the role of Customer Service Representative at our Lubbock location. This part-time position offers a competitive salary of $12-$15 per hour, depending on experience. The ideal candidate will have excellent...
-
Customer Service Representative Position
3 weeks ago
Lubbock, Texas, United States Robert Madden Industries Full timeJob SummaryWe are seeking a skilled Customer Service Representative to join our team at Robert Madden Industries, LTD.About the CompanyA leading heating and air conditioning wholesale distributor serving Texas since 1979, we offer a wide range of products and services. Our family-owned business has grown across multiple locations, providing personalized...
-
Service Representative
3 weeks ago
Lubbock, Texas, United States Dave & Busters Full timeJob OverviewAs a Service Representative at Dave & Busters, you will be responsible for delivering an unparalleled dining experience to our guests.