Associate Patient Service Specialist

3 weeks ago

Nashville, United States Vanderbilt Health Full time

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt's mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: CHOC Rutherford County Clinics Job Summary: Provides service to patients either pre-appointment, during, or post-appointment with regular guidance. Responsibilities may include inbound/outbound telephone calls, cash management, appointment scheduling, processing of insurance updates, and patient check-in/out. KEY RESPONSIBILITIES Conducts patient check-in and check-out. Schedules appointments through clinical communication or direct request. Provides positive first impressions utilizing customer service skills. Ensures point of service collections. Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients. The responsibilities listed are a general overview of the position and additional duties may be assigned. TECHNICAL CAPABILITIES Medical Terminology & Documentation (Fundamental Awareness): The ability to comprehend medical terminology and documentation in an office or surgical setting. Patient Documentation (Fundamental Awareness): The ability to receive and record patient information. Patient Scheduling (Fundamental Awareness): The ability to coordinate and schedule patient appointments, surgeries, and other office visits with various computer systems in the hospital or clinic. Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs. Core Accountabilities: Organizational Impact: Performs clearly defined tasks and methods described in detail to achieve standardized solutions that impact own performance with regular guidance. Problem Solving/Complexity of work: Follows a well-established process to solve routine problems where solutions are clearly prescribed. Breadth of Knowledge: Has basic job knowledge of systems and procedures that are common to own job. Team Interaction: Individually contributes to the team. Core Capabilities: Delivering Excellent Services: Serves Others with Compassion: Invests time to understand the problems, needs of others, and how to provide excellent service. Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. Ensures Continuous Improvement: Shows eagerness to learn new knowledge, technologies, tools, or systems and displays willingness to go above and beyond. Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively: Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. Makes Data Driven Decisions: Uses accurate information and good decision-making to consistently achieve results on time and without error. Fostering Innovation: Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work. Position Qualifications: Responsibilities: Certifications: Work Experience: Relevant Work Experience Experience Level: Less than 1 year Education: High School Diploma or GED Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled #J-18808-Ljbffr

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