Sr. Manager of Customer Success

3 months ago

San Francisco, United States Siteline Inc Full time

What problems are we solving?

We're on a mission to modernize finance for construction, an industry that employs 1 out of every 10 workers, but lacks good software tools to get the job done. Payments in construction are fundamentally broken — the antiquated billing process hasn't evolved in decades, and construction is one of the slowest industries to get paid in. We've found a unique wedge into this huge market and are growing quickly.

Why are we building this?

Millions of hardworking people are affected by this broken system — in turn making construction more expensive and inefficient for society every year. When everyone up and down the chain is on the same page with payments, contractors can focus on actually building, instead of mountains of paperwork. We're reimagining construction finance to help contractors get paid, grow their business, and build a better future for all of us.

The Role

Siteline is looking for a Sr. Manager of Customer Success to join the team. As a foundational manager, you'll have a unique opportunity to set strategy and build processes and tools for scale. Our Customer Success team is responsible for the entire post-sale customer lifecycle from onboarding, adoption, account management, and support to retention and renewals. You'll be at the helm, steering the vision and direction of the department to ensure a positive experience for all customers.

Siteline is headquartered in San Francisco, with a sunny downtown office several blocks from the Montgomery Muni/Bart station. We value collaboration, this position is based in our San Francisco HQ where our team works together in-office 4 days a week.

What You'll Do

Manage the Customer Success team as they engage with customers, build relationships, drive adoption and retention. While you're a keen manager, you'll also manage customers yourself as you continue to refine the CS function. Responsible for coaching a high-performing team of Customer Success Managers Own the entire post-sale customer lifecycle including support and technical ticketing, renewals, and account management Develop strategy, process improvements, and tooling for continued growth and efficiency Develop and measure key team success metrics including adoption and engagement goals and report regularly to leadership Collaborate with cross-functional teams including Marketing, Sales, Product, and Engineering to ensure that the voice of the customer is represented in strategic decisions

What We're Looking For

6+ years in customer success with 4+ years managing customer-facing teams in a SaaS environment Experience with 0 to 1 building and scaling customer success operations with a focus on customer accountability and delivering value Strong operations leader who is process and product savvy Strong people and performance management skills Analytical and process-oriented mind with the ability to think strategically along with willingness to execute and build from the ground up with a "no task too small" mindset Excellent written and verbal communication skills. Demonstrated ability to present to diverse audiences and effectively communicate with internal stakeholders and customers Customer-facing experience with a product that serves industries that are slow to adopt new technology is strongly preferred

Bonus Points

Familiar with Zendesk, Salesforce and Notion

Company Values

Move Quickly, Together

Speed is our advantage, but alignment is our path to victory. We will go farthest, fastest if we work in unison. Prioritize the mission, establish clear owners and deliverables, and execute with confidence.

Reach for the Sky

We are curious, open-minded, and courageous. We challenge ourselves and each other to ask more questions, push boundaries, and deliver excellence every day.

Run Lean

Construction is a scrappy industry where companies must do more with less. Same here. Operate efficiently, optimize strategically, and always get the most bang for our buck.

Be the Steel

Builds fail when the foundation is faulty. The same is true for us. Exercise good judgment, deliver on your commitments, and know your capacity—every base has its threshold, after all. Most importantly, back your teammates. We're stronger than reinforced concrete when we support each other.

Build Our Fanbase

Our mission is to grow the size of the pie for everyone in construction. We only achieve that audacious goal if we keep our customers front and center. Work tenaciously to build smarter systems that solve real problems for our customers, positively impact their businesses and lives, and make them loyal fans.

Shoot Straight

We speak directly, candidly, and respectfully. We prioritize transparency, err on over-communicating, and understand that differing opinions and perspectives are part of a healthy company. Ultimately, it's okay to disagree with—but still commit to—the chosen direction.

At Siteline, we're looking for people with passion, grit, and integrity. We encourage you to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We know that diverse perspectives foster the innovation we need to be successful, and we are committed to building a team that encompasses a variety of backgrounds, experiences, and skills. Join us. #J-18808-Ljbffr

  • Manager, Customer Success

    4 weeks ago

    San Francisco, United States RollWorks, a division of NextRoll Full time

    About the Role: RollWorks, the B2B division of NextRoll, Inc., is looking for a passionate customer success leader to develop an impactful team of 5 - 8 Customer Success Managers who are responsible for a critical aspect of our growth and retention. Reporting to Sr. Manager of Customer Success, you will be instrumental in the continuous evolution and...

  • Sr. Customer Success Manager

    4 weeks ago

    San Francisco, United States LiveRamp Full time

    LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp...

  • Senior Customer Success Team Manager

    2 weeks ago

    San Francisco, United States Wrapbook Full time

    About Us Wrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses,...

  • Senior Customer Success Manager

    2 months ago

    San Francisco, United States Relyance Inc. Full time

    As Relyance AI’s Sr. Customer Success Manager, you will be responsible for managing the implementation, adoption, and retention experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (across all levels including C-Suite) and develop joint success plans with them to ensure...

  • Senior Customer Success Manager

    2 months ago

    San Francisco, United States Relyance AI Full time

    As Relyance AI's Sr. Customer Success Manager, you will be responsible for managing the implementation, adoption, and retention experience for your portfolio of customers. You'll need to establish trust and build relationships with different customer stakeholders (across all levels including C-Suite) and develop joint success plans with them to ensure there...

  • Senior Customer Success Manager

    1 week ago

    San Francisco, United States Relyance Inc. Full time

    As Relyance AI’s Sr. Customer Success Manager, you will be responsible for managing the implementation, adoption, and retention experience for your portfolio of customers. You’ll need to establish trust and build relationships with different customer stakeholders (across all levels including C-Suite) and develop joint success plans with them to ensure...

  • Cybersecurity Customer Success Manager

    2 months ago

    San Francisco, United States Cyberhaven Full time

    Our Mission Provide security teams with breakthrough visibility and control over all high-value enterprise data, transforming how organizations protect their data from IP theft and insider threats. About The Role This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Customer Experience functions at...

  • Cybersecurity Customer Success Manager

    3 months ago

    San Francisco, United States Cyberhaven Full time

    Our Mission Provide security teams with breakthrough visibility and control over all high-value enterprise data, transforming how organizations protect their data from IP theft and insider threats. About the Role This is an ideal opportunity for a highly motivated individual to get in on the ground floor as we build out our Customer Experience functions at...

  • Sr. Manager of Customer Experience

    3 weeks ago

    San Francisco, California, United States Eko Full time

    At Eko, we're dedicated to providing healthcare professionals with industry leading digital tools to hear and understand their patients' hearts and lungs. With our platform, clinicians can detect cardiopulmonary disease with higher accuracy, diagnose with more confidence, manage treatment effectively, and ultimately give their patients the best care...

  • Customer Success Manager

    3 months ago

    San Francisco, United States Pathlight Full time

    About Pathlight Pathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Pathlight is the first company to fully harness the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights...

  • Customer Success Manager

    2 days ago

    San Francisco, California, United States Pathlight Full time

    About PathlightPathlight is the leading GenAI-native Conversation Intelligence platform that helps enterprises discover hidden insights, opportunities, and risks deep within their customer conversations. Our innovative technology harnesses the power of Large Language Models (LLMs) to review every customer conversation and uncover hidden insights with...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States ZEALS Full time

    As our Customer Success Manager You will be the go-to person for our valued customers. You will be responsible for managing and growing a portfolio of assigned accounts, connecting with key decision makers and stakeholders, making sure their needs are met. Your mission is to ensure our customers are happy and successful with our conversational commerce...

  • Director of Customer Success

    4 days ago

    San Francisco, United States Wrapbook Full time

    About UsWrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and...

  • Director of Customer Success

    3 days ago

    San Francisco, United States Wrapbook Full time

    About UsWrapbook is a smart, intuitive platform that makes production payroll and accounting easier, faster, and more secure. We provide a unified payroll platform that seamlessly connects your entire team—production, accounting, cast, and crew—all in one place. Wrapbook empowers production teams to manage projects, pay cast and crew, track expenses, and...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Wiliot Full time

    About Wiliot Wiliot was founded by the team that invented one of the technologies at the heart of 5G. Their next vision was to develop an IoT sticker, a computing element that can power itself by harvesting radio frequency energy, bringing connectivity and intelligence to everyday products and packaging, things previously disconnected from the IoT. This...

  • Manager, Customer Success

    4 weeks ago

    San Francisco, United States P. A.V. E. Full time

    [Full Time] Manager, Customer Success at Pave (United States) Manager, Customer Success Pave United States Date Posted: 31 Oct, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: No Vacancies: 1 available About Pave At Pave, we believe the world of...

  • Sr. Customer Success Manager:

    4 weeks ago

    San Jose, United States Akraya Full time

    Primary Skills: Strategic Planning, Digital Marketing, Program Management, Customer Success, Executive Leadership. Duration: 6+ Months (Possible Extension) Contract Type: W2 Only (#LI-Remote) Location: Chicago, IL #LP Pay Range: $50.00 - $53.00 per hour on w2 "Work where you're valued and paid what you're worth"JOB RESPONSIBILITIES: Join our innovative team...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States MixRank Full time

    [Full Time] Customer Success Manager at MixRank (United States) Customer Success Manager MixRank United States Date Posted: 09 Dec, 2022 Work Location: San Francisco, United States Salary Offered: Not Specified Job Type: Full Time Experience Required: 3+ years Remote Work: Yes Vacancies: 1 available Why work at MixRank MixRank is a data intelligence platform...

  • Customer Success Manager

    6 days ago

    San Francisco, United States Replai Full time

    Replai is a mission lived by curious, ambitious and highly driven people. We have created a data-to-ads approach that leverages the latest AI technology to create highly performant videos used as ads by consumer apps. We believe in data, in the app industry and in the power of compounding an ever growing obsession to delight our customers. You should be able...

  • Customer Success Manager

    4 weeks ago

    San Francisco, United States Token Transit Full time

    [Full Time] Customer Success Manager at Token Transit (United States) Customer Success Manager Token Transit United States Date Posted: 26 Jul, 2022 Work Location: San Francisco, United States Salary Offered: $160000 yearly Job Type: Full Time Experience Required: 3+ years Remote Work: No Stock Options: Yes Vacancies: 1 available About Token Transit Token...