Patient Service Representative
4 weeks ago
Description Housing Works requires employees working in our Health Services division to be fully vaccinated against COVID-19, unless approved for a legal accommodation. If you need an accommodation for any reason, including related to this job requirement, please contact Human Resources. Job candidates should be aware that scammers may pose as employers and create fake job postings in order to extract personal information from individuals for financial gain. Housing Works will never ask job candidates for personal information, such as social security numbers or bank account details, over the phone. If you suspect that a job posting may be fake or wish to confirm that a job posting from Housing Works is genuine, please contact us at recruitment@housingworks.org Housing Works was founded in 1990; With a long-term commitment to AIDS advocacy. Housing Works established New York State's first harm reduction-based, OASAS-licensed outpatient drug treatment program. Other services include Health Home care management, behavioral health, and syringe exchange programs. A pioneer in the social entrepreneurship movement, Housing Works operates 10 high-end thrift shops in Manhattan and Brooklyn and a much-loved Bookstore Cafe in Soho. For more information, visit www.housingworks.org Housing Works fights for funding and legislation to ensure that all people living with HIV/AIDS have access to quality housing, healthcare, HIV prevention, and treatment, among other lifesaving services. Benefits: We have three comprehensive healthcare plans to choose from based on your priorities and budget. Housing Works covers most of the plan; you pay a portion, based on your salary. Staff begins accruing PTO immediately for a total of up to 30 days earned in the first year. We offer employees an educational benefit. This money is available for tuition loan reimbursement, tuition costs, and text books. Housing Works provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements. Housing Works complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. Housing Works also does not request prior salary information during the hiring process. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. This position is included in a bargaining unit of Housing Works' New York City employees represented by a labor union known as the Retail Wholesale and Department Store Union ("RWDSU"). Accordingly, the RWDSU has the exclusive right to bargain over the terms and conditions of employment related to this position and this position may become covered by the terms of a collective bargaining agreement (a "CBA") between Housing Works and the RWDSU This position requires applicants to successfully complete a background check through the New York State Office of Children and Family Services when it supports the mandate under Section 424-a of the Social Services Law for legally authorized agencies to inquire of the Statewide Central Register of Child Abuse and Maltreatment (SCR) as to the existence of any indicated reports of child abuse and maltreatment against an applicant prior to employment, certification, or licensure in the childcare field. All background checks will be conducted and reviewed in accordance with applicable federal, state and local law. Compensation Range: $17/hr - $19/hr commensurate with experience Overview: The Patient Service Representative (PSR) is an essential member of the Primary Care team, responsible for welcoming all customers entering the Health Care Center. The PSR ensures that all enrollment documentation and insurance verification is accurately completed and documented. This role supports providers and patients with scheduling follow-up appointments and consultations, maintaining a smooth and welcoming atmosphere in the waiting room. The PSR is expected to deliver outstanding customer service to all patients and internal/external customers while ensuring the efficient and effective daily operation of the clinic front office.Responsibilities: Perform professional, efficient, and accurate scheduling of patient appointments.Greet patients as they enter the clinic, including registering and checking in patients.Assist patients with the registration process professionally and accurately.Understand and meet the needs of our customers, providing service and resolving problems or escalating issues to the Clinic Manager as needed.Direct patients to providers in an organized manner.Verify insurance for scheduled patients at check-in, including pre-authorization verification.Answer telephone calls, direct callers to the appropriate person, and take messages when providers are seeing patients.Assist with patient registration on the kiosk.Oversee completion of enrollment data, including obtaining medical record numbers in EiCare.Conduct reminder calls and outreach to patients to reschedule appointments.Verify demographic information at check-in daily.Prepare medical insurance billing forms for visits, check epaces and insurance portal, and assist clients with Sliding Fee Scale Application, including verification and follow-up of all documents related to the uninsured program.Document patient assigned PCP and insurance eligibility in patient documents at each visit.Distribute metro-cards to patients at each visit and reconcile daily on PTAR.Participate in daily huddles.Accept and accurately record visit co-payments and sliding scale fees; reconcile and transfer them to the Clinic Manager or Health Center Director.Call transportation for patients.Maintain a clean and organized reception area.Ensure the waiting area and coffee station are kept clean and neat, free of trash and spills.Collaborate with the Client Concierge to ensure coverage of duties in their absence.Commute to other clinic locations as needed for coverage.Perform other related tasks as assigned. Minimum Requirements Requires a high school diploma and 1-2 years of experience in the field or in a related area.Experience with E-Clinical Works is a plus.Familiar with standard concepts, practices, and procedures within the medical field.Relies on limited experience and judgment to plan and accomplish goals.Performs a variety of tasks under general supervision.Spanish-speaking preferred.
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