Analyst, Customer Success, IT Service Delivery
1 month ago
Purpose of the Job/Duties & Responsibilities:
- Liaise between IT and customer (internal and external), ensuring effective communication to end users in both technical and commercial teams.
- Give system demonstrations to customer.
- Train internal and external customer on application and technical solutions. ·
- Conduct analysis that includes data gathering and requirements specification, processing, analysis, ongoing deliverables, and presentations.
- Actively oversee and direct technical integrations (e.g. EDI, XML, API) between customer and EFL supply chain applications.
- Maintain strong customer (internal and external) relationships by improving customer experience with onboarding new technology solutions.
- Document user guidelines/procedures and train users on new technology services.
- Troubleshooting technical issues and facilitate end user concerns back to the technical teams.
- May perform administrative tasks, such as managing team performance, user compliance, adoption rates, manage projects, fixing reliability issues, track service metrics, etc.
- Draft RFP responses that represent the technical aspect of our business solutions.
- In conjunction with operations, commercial, and technical teams, craft the right messaging for internal/external customers.
- Collaborate with the Global IT team members to understand current developments.
- Work alongside and elevate existing team members skill sets in step with best practices.
- Other responsibilities as assigned.
Qualifications and Characteristics:
- BS in Information Technology, Computer Science and 3-7 years of relevant experience, or Supply Chain with technical experience.
- 3-5 Years of Transportation, Logistics, Supply Chain Experience
- Expert in translating technical details into a format easily communicated to non-technical team members.
- Strong communication skills (written and verbal)
- Experience with EDI messaging
- Experience working with, as well as supply chain technology. § Familiarity with cloud technologies (Azure), Java, Python, Power Automate, CargoWise, Info-X would be beneficial, but not necessary.
-
Customer Success Representative
4 days ago
Scottsdale, United States Peerlogic Full timeJob DescriptionJob DescriptionPeerlogic is a leading conversational AI SaaS company in the dental market. Our platform provides complete visibility into front office operations by analyzing inbound and outbound calls using AI technology. Our user-friendly platform is patient-centric and offers 10x ROI through intelligent AI analytics. We empower practices to...
-
Customer Success Representative
3 days ago
Scottsdale, United States PeerLogic, Inc. Full timePeerlogic is a leading conversational AI SaaS company in the dental market. Our platform provides complete visibility into front office operations by analyzing inbound and outbound calls using AI technology. Our user-friendly platform is patient-centric and offers 10x ROI through intelligent AI analytics. We empower practices to gain actionable insights that...
-
Customer Success Manager
3 days ago
Scottsdale, United States Investorlift Full timeJob Description Job Description Salary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...
-
Customer Success Manager
7 days ago
Scottsdale, United States Investorlift Full timeJob DescriptionJob DescriptionSalary: At Investorlift, the success of our clients is paramount to the continued success of our data driven SaaS platform, and every interaction with our clients will lead to a greater depth of understanding of the tools available to them to leverage the power of our platform. As a Customer Success Manager, you will be the...
-
Customer Delivery Associate Scottsdale
2 days ago
Scottsdale, United States Ewing Outdoor Supply Full timeJob DescriptionJob DescriptionFull Job Description$18.50-19.00 Per Hour Full Time We are looking for a Customer Service Associate/ Delivery Driver to provide excellent customer service for our business and distribute products promptly to our customers. You will represent our company in a professional and cost-effective manner to increase our profitability...
-
Customer Success Manager
1 day ago
Scottsdale, United States Lead Forensics Full timeCustomer Success ManagerBasic salary $40,000 The following information provides an overview of the skills, qualities, and qualifications needed for this role. - $65,000, plus commissionScottsdale (Flexible remote working available)We are looking for Customer Success Manager's to join our Scottsdale office. We are a friendly department that offers a...
-
Customer Success Agent
7 days ago
Scottsdale, United States Kennard Associates Full timeJob Title: Customer Success Agent - HVAC & Plumbing Location: Scottsdale, AZ Compensation: $24 - $28.75 / hourly Customer Success Agent Job Description: As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the success of our clients. Your...
-
Customer Success Specialist
4 weeks ago
Scottsdale, United States Executive Placements Full timeJob DescriptionJob DescriptionAre you looking for an electric and exciting work environment?We are hiring high-energy individuals to join our team in the motivation and self-help industry. They offer tremendous personal growth, career development, and an exciting office environment. The position consists of helping clients with basic account management...
-
Customer Success Agent
1 month ago
Scottsdale, United States Kennard Associates Full timeJob DescriptionJob DescriptionJob Title: Customer Success Agent - HVAC & PlumbingLocation: Scottsdale, AZCompensation: $24 - $28.75 / hourly Customer Success Agent Job Description:As a Customer Success Agent specializing in HVAC and Plumbing, you will play a pivotal role in enhancing customer satisfaction, building long-term relationships, and ensuring the...
-
Customer Delivery Specialist
1 month ago
Scottsdale, United States Cornerstone Advisors Of Arizona Llc Full timeThe Customer Delivery Specialist ensures seamless operations and exceptional service delivery to our clients. This position is responsible for generating standard quotes and work orders across a range of services including contract negotiation, strategic planning, research, vendor advisory, technology implementations, speaking engagements, SaaS agreements,...
-
Order Entry
4 weeks ago
Scottsdale, United States Glove It, LLC Full timeGlove It, the leading manufacturer for Women's golf, tennis and active lifestyle accessories is currently hiring an Order Entry / Customer Service in office position. We are looking for an enthusiastic, customer service - oriented, proactive individual to join our dynamic team. This is an entry level position and will be part - time. We are very flexiable on...
-
Noc IT Analyst
24 hours ago
Scottsdale, United States AccountabilIT Full timeAccountabilIT is looking for a NOC Analyst to join our team. The NOC Analyst handles alerting of network, server, storage and active directory related problems and works to resolve them. They analyze the problem and, depending on problem complexity and resolution time constraints, either solves it or seeks help. The NOC Analyst utilizes support from...
-
NOC Analyst
7 days ago
Scottsdale, United States AccountabilIT LLC Full timeAccountabilITis looking for a NOC Analyst to join our team in Scottsdale, AZ or Little Rock, AR. TheNOC Analyst handles alerting of network, server, storage and active directoryrelated problems and works to resolve them. They analyze the problem and,depending on problem complexity and resolution time constraints, either solvesit or seeks help. The NOC...
-
Customer Service Representative
1 day ago
Scottsdale, United States Aaacoolingaz Full time**AAA Cooling Specialists** creates awesome environments for people to build safe, comfortable and happy lives, by providing 5 star air conditioning services. We currently have openings for Top-notch Customer Service Representatives to join our growing team! **Pay Scale**: $18 - $22/hr. DOE + potential to earn spiffs **Benefits:** * Medical, Dental * IRA...
-
Customer Service Representative
2 days ago
Scottsdale, United States Rollins Full time** Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO022467 Showing 1 location **Job Details** **Description** ****At Orkin, our purpose is to help protect the world where we live, work, and play.** **Our Customer Service Representatives are committed to this purpose.**** Our **Customer Service...
-
Customer Service Representative
2 days ago
Scottsdale, United States AZ TUITION CONNECTION INC Full timeJob DescriptionJob DescriptionAre you looking for a position where your outgoing personality can shine? If so, we have a job for you.This key position is often the first point of contact people have with our organization, so it is critical that it is a positive one.The position primarily involves direct customer interaction by phone, text, and email. There...
-
Customer Service Representative
2 days ago
Scottsdale, United States AZ TUITION CONNECTION INC Full timeJob DescriptionJob DescriptionAre you looking for a position where your outgoing personality can shine? If so, we have a job for you.This key position is often the first point of contact people have with our organization, so it is critical that it is a positive one.The position primarily involves direct customer interaction by phone, text, and email. There...
-
FIS Analyst
1 week ago
Scottsdale, United States Recurring Decimal Full timeFIS Analyst Location – Phoenix, AZ Onsite Need an expert-level Analyst with FIS MBP ecosystem and Digital One applications experience. Skills & Qualifications: 3-6 years of experience in an Analyst role in Banking Prior experience with FIS, MBP , Core banking system . Banking/Financial Services experience is a must. Previous experience in an Agile...
-
Claims Analyst/Negotiator
4 weeks ago
Scottsdale, United States Green Light Cost Management Full timeJob DescriptionJob DescriptionSalary: $23-25 per hourOVERVIEW:Rapidly growing healthcare technology company is looking for outgoing, energetic, and motivated individuals to join our team of Claim Analysts. If you possess these qualities and want to be part of a passionate team on a mission to drive change in healthcare, then Green Light could be a great fit...
-
Weekend Customer Service Associate
7 days ago
Scottsdale, United States Open Network Exchange Full timeWeekend Customer Service Associate:Summary/Objective: The primary focus of this role is to engage with customers, ensuring their needs are met while fostering long-lasting relationships. The ideal candidates will excel at addressing inquiries, de-escalating and resolving concerns, and proactively offering tailored solutions to enhance customer satisfaction...