Customer Service Advocate
2 months ago
WHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry. With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the worldGENERAL FUNCTION The primary focus of this position is to successfully complete customer requests within the lab on behalf of Customer Service. Duties in this position are typically repetitive, requiring analysis and use of individual judgment. Specific duties for this position include use of technology systems, troubleshooting problem jobs, and industry/position required knowledge. Creating partnerships with the lab, fellow peers, and accounts to achieve customer satisfaction. Supervision of this position ranges from general to minimal.MAJOR DUTIES AND RESPONSIBILITIESManage customer requests via Salesforce cases to successful outcome. Manage workflow and scheduling to ensure jobs are completed and customer needs are met in a timely manner.Provide quality customer service by answering customer calls, responding to customer questions/concerns, handle technical questions/concerns and conduct outbound calls (Missed ETAs, Follow up requests, Back-order substitutions) Prioritize and problem solve complex customer issues and concerns. Provide quality customer service by answering & responding to Incoming Internal Customer Service requests, Sales Force/Lab activities, and Cases in a timely manner.Conduct professional communication with customers.Occasional Modification of jobs to customer specifications. Act as a liaison between the Lab, Customer Service, and Internal-company laboratories.Perform other duties within the customer service department or other areas as assigned.Maintain a clean and organized work environment.Observe all company policies, rules, and safety practices.BASIC QUALIFICATIONSHigh School education or equivalent required4+ years previous related optical experience and/or trainingData Entry knowledgeLab process flow knowledge Telephone/Email EtiquetteActive Listening Familiarity with electronic communication methods such as email, instant messaging, and chat services.Basic ability to add and subtract.Understand decimal numerical sequencing.Ability to read, write, and comprehend simple instructions, short correspondence, and memos.Ability to communicate effectively in a team environment.Ability to use professional language/conduct when communicating externally to customers.Keyboarding skills with the ability to do 10 keyBasic computer hardware knowledgePREFERRED QUALIFICATIONSABO (AMERICAN BOARD OF OPTICIANRY) CertificationMicrosoft Office programs required (Excel, Word, etc.)Gmail and Google Suite of Web Based ApplicationsEclipse Order Entry experienceOptifacts experienceSalesforce.com experienceWHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world's evolving vision needs and the global demand of a growing eyewear industry.With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to "see more and be more" thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world
-
Customer Advocate
1 day ago
St Cloud, United States Safelite Group, Inc. Full timeDoes this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work.The Customer Advocate is one...
-
Customer Advocate
1 day ago
St Cloud, United States Jobs for Humanity Full timeCompany DescriptionJobs for Humanity is collaborating with Safelite to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name: SafeliteJob DescriptionDoes this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's...
-
Customer Service Delivery Advocate
1 month ago
St Louis, United States Carvana Full timeWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...
-
Customer Service Delivery Advocate
4 weeks ago
St Albans, United States Carvana Full timeWe're looking for Customer Advocates with at least 2 years of customer-facing experience to build an exciting career at Carvana - the fastest-growing used automotive retailer in U.S. history and one of the four fastest companies to make the Fortune 500! Whether it's delivering happiness to customers on the driveway or getting involved in the local community,...
-
Customer Care Advocate
4 days ago
St Paul, United States Zenith American Full timeTitle: Customer Care Advocate I Department: Customer Care Union: OPEIU 12 Grade: 25 FLSA: Non-exempt Hours per week: 40 Date Posted: 09/10/2024 Position Summary The Customer Care Advocate provides customer service to participants, beneficiaries, union locals, and providers regarding eligibility, benefits, and claims status. "Has minimum necessary access...
-
Customer Service Advocate
6 days ago
St Louis, Missouri, United States Enterprise Mobility Inc Full timeJob SummaryEnterprise Mobility Inc is seeking a highly skilled Claims Support Specialist to join our team. As a Claims Support Specialist, you will serve as the primary point of contact for our clients and groups, handling the entire lifecycle of an auto damage claim from first notice of loss through resolution.Key ResponsibilitiesAct as the main point of...
-
Customer Service Rep
3 months ago
St Cloud, United States Global Channel Management Full timeCustomer Service Rep needs 1 years' experience Customer Service Rep requires: Customer service MS Office Phones Customer Service Rep duties: Prioritize and problem solve customer issues and concerns. Manage customer late lists, moving late jobs through the lab and communicating with customers. Perform other duties within the customer service department or...
-
Customer Service Associate
4 weeks ago
St Cloud, United States Wawa Full timeJob Title: Customer Service Associate Location: Field Department: Store Operations Job Summary: The Customer Service Associate works in support of the store management team to facilitate and perform a variety of tasks including customer service, food and beverage preparation, cash register duties, general housekeeping, and other related functions. The...
-
Customer Service Representative
4 weeks ago
St Cloud, United States Comfort Insurance Corp Full timeBenefits: 401(k) 401(k) matching Bonus based on performance Company parties Dental insurance Flexible schedule Free food & snacks Health insurance Home office stipend Opportunity for advancement Paid time off Training & development Vision insurance PURPOSE: A Customer Service Representative performs higher level office support duties and...
-
Customer Service Associate
3 months ago
St Cloud, United States Preferred Credit Full timeCUSTOMER SERVICE ASSOCIATE SUMMARY: The Customer Service Associate plays a key role in delivering outstanding service to our customers while addressing any issues prior to the first payment due date. They field mostly inbound calls and are responsible for handling customer inquiries and resolving issues on customer's accounts. Occasionally, they are required...
-
Customer Service Associate
2 weeks ago
St Cloud, United States Preferred Credit Full timeCUSTOMER SERVICE ASSOCIATE SUMMARY: The Customer Service Associate plays a key role in delivering outstanding service to our customers while addressing any issues prior to the first payment due date. They field mostly inbound calls and are responsible for handling customer inquiries and resolving issues on customer's accounts. Occasionally, they are...
-
Customer Success Advocate
1 week ago
St Louis, United States Square Full timeJob Description We started with a simple idea—that everyone should be able to accept credit and debit cards—and we've been rethinking buying and selling ever since. As a Customer Success advocate you will be the liaison and voice of Square who is not only able to reactively address technical inquiries and offer resolutions but is able to proactively...
-
Customer Service Representative
4 weeks ago
St Cloud, United States U-Haul Full timeLocation: 126 Lincoln Ave SE, Saint Cloud, Minnesota 56304 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s...
-
Customer Service Coordinator
1 month ago
St. Cloud, United States EssilorLuxottica Group Full timeWHO WE AREWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is...
-
Customer Service Representative
2 weeks ago
Saint Cloud, Minnesota, United States Anderson Trucking Service Full timeMake a Difference in LogisticsAs an Account Representative at Anderson Trucking Service, you will be the first point of contact and voice of the company with reputable clients. Utilize a consultative approach to develop trust and mutual respect with customers, anticipating their needs and taking proactive measures to ensure positive service outcomes. With an...
-
Customer Service Representative
4 weeks ago
St Cloud, United States ComForCare Home Care (Raleigh, NC) Full timeJob Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Essential Duties And Responsibilities Greets members, prospective members, and guests, providing exceptional customer service. Handles...
-
Customer Service Representative
1 month ago
St Cloud, United States U-Haul Full timeLocation: 700 54th Ave, Saint Cloud, Minnesota 56303 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Associate
2 months ago
St Cloud, United States Savers | Value Village Full timeDescription Position at Savers / Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply...
-
Customer Service Associate
4 weeks ago
St Cloud, United States Savers Full timeAs one of the largest for-profit thrift operators in the United States, Canada, and Australia for value-priced pre-owned clothing, accessories, and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to...
-
Customer Service Ambassador
6 days ago
Saint Cloud, Minnesota, United States Anderson Trucking Service Full timeAbout the RoleAs a key member of our team at Anderson Trucking Service, you will play a vital role in delivering exceptional customer experiences and driving business growth. We are seeking a highly motivated and results-driven individual to join our team as an Account Representative.Key ResponsibilitiesCustomer Engagement: Develop and maintain strong...