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Customer Service Representative

2 months ago

Cleveland, Ohio, United States Garrett Estes - State Farm Agent Full time
Job Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Garrett Estes - State Farm Agent. As a key member of our team, you will play a vital role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Establish and Maintain Customer Relationships
    • Build and maintain strong relationships with customers to understand their needs and preferences.
    • Follow up with customers to ensure their needs are met and provide ongoing support.
  • Provide Exceptional Customer Service
    • Respond to customer inquiries in a timely and professional manner.
    • Provide accurate and friendly service to customers, including answering questions about insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Drive Sales and Growth
    • Use a customer-focused, needs-based review process to educate customers about insurance options and promote sales.
    • Utilize excellent communication skills to efficiently meet the needs of customers while promoting the development of our business.
Requirements
  • Dedicated to Customer Service
    • Be committed to delivering exceptional customer experiences and building strong relationships with customers.
  • Excellent Communication Skills
    • Be able to effectively communicate with customers and team members to ensure seamless service delivery.
  • Proactive Problem-Solving
    • Be proactive in identifying and resolving customer issues in a timely and professional manner.
Benefits
  • Competitive Compensation
    • Hourly pay plus commission/bonus structure to drive sales and growth.
  • Opportunities for Advancement
    • Opportunities for career growth and advancement within the company.
  • Training and Development
    • Access to ongoing training and development opportunities to enhance skills and knowledge.