Product Support Specialist

1 month ago


Chicago, United States Medline Industries Full time

Job Description - Product Support Specialist - Vascular Access Division (CUS0100IW) **Job Description**

Product Support Specialist - Vascular Access Division ( **Job Number:**

CUS0100IW ) **Primary Location**

: US-IL-Chicago **Description**

Medline is hiring a Product Support Specialist for our Vascular Access division. This division and position will be moving from our current headquarters in Northfield, IL to a new Chicago loop location in the Spring of 2022. The position will operate on a flexible hybrid work model. The Product Support Specialist provides in depth knowledge and support to various internal product and sales teams.

* Work collaboratively with the Product Support team to ensure that all incoming customer/sales requests are reviewed and resolved or passed to the appropriate group.

* Resolve intermediate to difficult problems, while collaborating with more senior level employees on more complex problems/crosses.

* Accurately cross-reference and/or research external brands to identify corresponding Medline products.

* Identify and report training deficiencies to Product Manager or Senior Product Support Specialist. Access gaps in product offerings and work with the relevant product manager to set-up new vendors and items.

* Report product issues/concerns.

* Report deficiencies and coordinate with the relevant Product Manager or Senior Product Support Specialist to discuss the set-up of new vendors and items.

* Provide administrative support and respond to sales rep questions as needed.

**Qualifications**

**COVID-19 Vaccination**

Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law.

**Education**

* High school diploma or equivalent.

**Relevant Work Experience**

* At least 1 year customer service experience.

**Additional**

* Intermediate level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling).

**PREFERRED QUALIFICATIONS**

**Education:**

* Bachelor's Degree

**Relevant Work Experience**

* Previous healthcare experience.



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