Current jobs related to Experience Manager - Santa Rosa - Ulta Beauty
-
Customer Experience Coor
6 days ago
Santa Rosa, United States TJ Maxx Full timeStyle is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that make the everyday a little more fun. Same with working here. Our environment is ever-changing, yet always...
-
Customer Experience Specialist
3 months ago
Santa Rosa, United States Best Buy Full time**Customer Experience Specialist (Advisor) - Job Details** **Customer Experience Specialist (Advisor)** Share Job **Overview** Part Time Entry Level Store Associates You are in for some awesome perks (Part-time and Full-time benefits based on your role and tenure) * Backup childcare * Tuition assistance for yourself and dependents * Generous employee...
-
Mohs Technician
3 weeks ago
Santa Rosa, United States Top Notch Mohs Full timeJob DescriptionJob DescriptionThis position does not require previous experience in Mohs, training is provided but this is not a transitional position, we are looking for committed candidates that want to grow within the role and the company long term.Your ImpactMohs Technicians are an essential part of the Mohs procedure, by creating quality microscopic...
-
Mohs Technician
1 month ago
Santa Rosa, United States Top Notch Mohs Full timeJob DescriptionJob DescriptionThis position does not require previous experience in Mohs, training is provided but this is not a transitional position, we are looking for committed candidates that want to grow within the role and the company long term.Your ImpactMohs Technicians are an essential part of the Mohs procedure, by creating quality microscopic...
-
Mohs Technician
3 months ago
Santa Rosa, United States Top Notch Mohs Full timeJob DescriptionJob DescriptionThis position does not require previous experience in Mohs, training is provided but this is not a transitional position, we are looking for committed candidates that want to grow within the role and the company long term.Your ImpactMohs Technicians are an essential part of the Mohs procedure, by creating quality microscopic...
-
Customer Experience Manager
1 day ago
Santa Ana, California, United States Vaco Full timeJob SummaryVaco is seeking a highly skilled Customer Care Supervisor to oversee the day-to-day operations of our call center sales team. As a key member of our team, you will be responsible for ensuring customer experience excellence, observing and improving processes, and developing objectives for team members.Key ResponsibilitiesCustomer Experience...
-
Manager
3 months ago
Santa Rosa, United States Massage Envy Full timeAs a manager in our Santa Rosa clinic, you would lead the way to an amazing experience for members and guests along with building a high-achieving team. We want you to create a strong workplace culture that models our core values or empathy, excellence and consistency. We are looking for a born leader who can motivate, coach, and inspire their team, and a...
-
Business Manager
4 weeks ago
Santa Rosa, United States ConAm Management Corporation Full timeJob DescriptionJob DescriptionBusiness Manager (Assistant Property Manager) | Affordable - Lease-Up | Aviara Apartments | Santa Rosa, CAWHO WE ARE:CONAM Management Corporation is part of The CONAM Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states...
-
Business Manager
2 months ago
Santa Rosa, United States ConAm Management Corporation Full timeJob DescriptionJob DescriptionBusiness Manager (Assistant Property Manager) | Affordable - Lease-Up | Aviara Apartments | Santa Rosa, CAWHO WE ARE:CONAM Management Corporation is part of The CONAM Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states...
-
Project Manager
3 months ago
Santa Rosa, United States Harvest Technical Services, Inc. Full timeJob DescriptionJob DescriptionSummary:Project work is focused on gas distribution.Examples include main replacements, casing projects, and HPR replacements.Description:The Project Manager's responsibilities may include:Management of a portfolio of projects with the assistance of a Controls Specialist.Scope development and management.Budget development,...
-
Quality Manager
2 weeks ago
Santa Rosa, United States Atlas Copco Full timeOur solutions are a key part of most industries - electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means working with the latest technologies and groundbreaking, sustainable innovations.Join us on our journey for a better tomorrow.The Quality Manager is responsible for the development,...
-
Guest Experience Manager
4 days ago
Santa Fe, United States Eldorado Hotel & Spa Full timeDescription:WORK, PLAY, & ENJOY LIFE WITH HERITAGEHeritage Companies embodies the culture, spirit, and traditions of New Mexico, while offering a work environment that is focused on the overall employee experience. All employees will experience the exciting perks that only Heritage Companies can provide; including growth opportunities across our companies,...
-
Transformation Manager
7 days ago
Santa Rosa, California, United States Moss Adams Full timeJob Title: Change ManagerOverview:Moss Adams is in search of a proactive Change Manager to spearhead the organizational change management initiatives for critical projects within the firm's strategic domains. The successful candidate will have a solid background in change management practices and exceptional communication skills. This position is vital to...
-
General Manager
2 weeks ago
Santa Rosa, United States Stretch Zone - 1116 Full time $55,000 - $65,000Job DescriptionJob DescriptionBenefits:Bonus based on performanceCompany partiesFree uniformsTraining & developmentWellness resourcesHealth, Wellness and Fitness ProfessionalsCompensation / Perks:$55,000 to $85,000 (Annually+ commission)Commission and bonus opportunitiesPaid stretching certification and training provided off site- 2 weeks trainingHigh-energy...
-
General Manager
1 month ago
Santa Rosa, United States Stretch Zone - 1116 Full timeJob DescriptionJob DescriptionHealth, Wellness and Fitness ProfessionalsCompensation / Perks:$55,000 to $85,000 (Annually+ commission)Commission and bonus opportunitiesPaid stretching certification and training provided off site- 2 weeks trainingHigh-energy atmosphereCareer growth opportunitiesContinuing education opportunitiesSales experienceExercise...
-
Project Manager
3 months ago
Santa Rosa, United States Vince Sigal Electric Full timeJob DescriptionJob DescriptionELECTRICAL PROJECT MANAGERJob Description (On-site – Not a Remote Position)In this role, you will specialize in electrical projects. You will manage, coordinate, and administer a range of complex and competing projects from the conceptual phase through planning, engineering, procurement, construction, start-up and close-out....
-
Branch Manager
4 weeks ago
Santa Rosa, United States Poppy Bank Full timeJob DescriptionJob DescriptionDescription:The Branch Manager is responsible for the administration and efficient daily operation of a full-service bank branch including operations, client service, product sales, and security and safety in accordance with the Bank's objectives. This position is expected to work in office.Ensures compliance within all Bank...
-
Project Manager
1 month ago
Santa Rosa, United States Frontline Wildfire Defense Full timeJob DescriptionJob DescriptionAbout Frontline Wildfire DefenseOur mission is to protect homes, families and communities from wildfire disasters. Frontline enables customers to track wildfires, receive important alerts, and safely navigate a wildfire, while protecting a customer’s home with the remotely operated Frontline Wildfire Defense System. With...
-
Operations Manager
3 months ago
Santa Rosa, United States Santa Rosa Hampton Inn and Suites by Hilton Sonoma Wine Country Full timeJob DescriptionJob DescriptionAre you ready to advance your career to the next level? Are you a passionate hospitality professional? How about Hands on, energetic, and driven? Tharaldson wants you!We provide a friendly, professional place to work and have fun, with opportunities for advancement and career growth. A strong company culture inspires staff to...
-
Store Manager
3 months ago
Santa Rosa, United States Work World Full timeJob DescriptionJob DescriptionOverviewNow Hiring: Store ManagerSchedule: Full-time Compensation: $55k - $70k (DOE)Location: Santa Rosa, CA About Work World:Work World is the largest specialty retailer of workwear and work boots in the Western U.S. From humble beginnings in 1990, we now operate 35+ stores under the Work World and Whistle Workwear brand names...
![Ulta Beauty](https://media.trabajo.org/img/noimg.jpg)
Experience Manager
1 month ago
OVERVIEW
Experience a place of energy, passion, and excitement. A place where the joy of discovery and uncommon artistry blend to create exhilarating buying experiences—for true beauty enthusiasts. At Ulta Beauty, we’re transforming the world one shade, one lash, one cut at a time. Because beauty is powerful.
If you seek
greater purpose —a place of vision, mission, and lived values—where voices are heard, contributions valued and recognized and growth opportunities abound, consider Ulta Beauty. Nowhere else are the possibilities quite this beautiful.
GENERAL SUMMARY & SCOPE
The Experience Manager (EM) is responsible for leading through Ulta Beauty’s mission, vision, and values in order to develop a high-performing team that consistently delivers top-line sales growth in retail and services. The EM leads a team of stylists, estheticians, guest coordinators (select locations), Assistant Services Managers (select stores), Sales Managers and boutique leads. This leader is accountable for all aspects of the guest experience, retail sales, and services businesses, including salon services, boutiques, retail sales, makeup, and guest satisfaction. The EM is accountable for Net Promoter Score (NPS) and delivering an exceptional guest experience. The EM drives their business through a focus on performance (NPS, services, boutiques, makeup, and retail sales), people (guest experience and associate culture), and process (operating procedures and compliance standards). This position requires a drive for results, a passion for the beauty industry, the ability to deliver exceptional guest service, and the ability to lead, influence, and develop their team.
PRINCIPAL DUTIES & RESPONSIBILITIES
(*Essential Job Functions)
The EM is a champion of Ulta Beauty’s mission, vision, and values, and should demonstrate them skillfully and consistently by performing the following duties and responsibilities of the position (as well as all other projects/duties as assigned):
Performance
Promote a culture of accountability to meet or exceed the store’s goals related to services, boutiques, retail sales, guest loyalty (including credit), payroll, omni-channel, and retail shrink as set by Ulta Beauty for the store.
Drive company profitability through operational excellence, top-line sales growth and expense control.
Leverage store forecast and payroll budgets to support with store scheduling needs and communicate the needs to the GM to maximize productivity, achieve sales and payroll goals, and complete workload on time, and within the payroll budget.
Address underperforming metrics related to the store’s services, boutiques, retail sales, services sales, loyalty, store visit and audit results by developing strategies using company programs, tools, and resources to improve and grow these areas of the business.
Support direct reports in developing and maintaining their clientele.
Perform makeup applications, skincare analysis, and product demonstrations with guests to drive sales and guest service experience.
Take the initiative to stay informed regarding new and existing industry trends, products, and services during work time, and be knowledgeable about the ingredients and benefits of these trends, products, and services to better serve guests.
Maintain prompt, regular attendance as the EM and hold store associates accountable to the Ulta Beauty attendance policy.
People
Attract, hire, retain and source a diverse team of top talent for the salon and boutiques, leveraging a variety of methods including social media platforms, and efficiently address any staffing needs and open positions for the store.
Build a highly engaged team that embodies the Ulta Beauty brand through effective collaboration, open and honest two-way communication, prioritization of work and coaching to the behaviors that will drive guest loyalty.
Create an inclusive environment that inspires and encourages the growth and engagement of associates.
Support all aspects of manager and associate professional development, including training, providing individualized competency-based feedback and coaching, performance reviews, succession planning, and individual development plans to enable continuous development and drive sales performance.
Regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Ensure direct reports regularly participate in ongoing training, including brand and category education, to enable continuous professional development and drive sales performance.
Establish professional peer and brand partner relationships that foster a shared interest in collaboratively delivering on sales and service goals.
Model a culture of teamwork and guest service excellence by working alongside the leadership team, establishing priorities, providing clear direction and support, and sharing best practices.
Execute the Guest Engagement Leader program flawlessly through business ownership, associate coaching, and leading a helpful and friendly guest experience to drive business results across all Annual Performance Goals (APGs) metrics for the store.
Process
Be knowledgeable of and ensure compliance with Ulta Beauty’s policies, procedures, and standards for the store, including the Infection Control Policy.
Adhere to and enforce Ulta Beauty’s dress code.
Use the company’s scheduling tool as directed to create and adjust schedules, manage attendance in-the-moment, and to schedule the right associates, in the right places, at the right times in order to provide an exceptional guest experience, support service sales and growth, reduce loss, ensure accurate schedules and reporting, and execute company directives.
Use the company’s task management tool as directed to prioritize and execute store workload, including product and marketing resets, pricing updates, inventory related tasks, cleaning, and replenishment.
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met, including workplace safety, inventory control, cash management and loss prevention.
Execute day-to-day inventory control processes (e.g., known theft, damages, hazardous waste, inventory adjustments, product returns) and complete theft reporting as necessary.
Support continuous improvement by influencing the adoption of company initiatives and technology, communicating expectations, and ensuring the execution of all store tasks.
Utilize company programs, tools, and resources to drive store improvements.
Regularly communicate and provide feedback to field and services leadership on business trends and opportunities, events, operational challenges, merchandise needs and competitive landscape for their store.
JOB QUALIFICATIONS
Education
Bachelor’s degree is preferred
Cosmetology license and/or a cosmetology management license where required by state law
Experience
2-3+ years relevant, fast-paced retail management work experience or other relevant work experience
Financial management:
success with driving top-line sales, interpreting reporting data, managing payroll budgets, and controlling expense
Cosmetology management:
Advanced competency in services, including sales, guest experience, and product attachment; demonstrated knowledge of Board of Cosmetology regulations and hiring requirements
Retail management:
proven ability with monitoring inventory levels, achieving operational excellence, driving a service culture, and executing merchandise directives
Leadership management:
experience with attracting, developing, and motivating top talent, swiftly adapting to change and leading others through the change-curve, developing collaborative relationships with others, and leading and influencing a team
Skills
Proficient with basic technology (e.g., Point of Sale system, Microsoft Office programs, and Apple devices)
Excellent written and verbal communication
Strong collaboration and interpersonal skills
Strong organizational skills to manage multiple tasks
Ability to react under pressure, use good judgment in ambiguous situations, and be flexible/adaptable
SPECIAL POSITION REQUIREMENTS
Work a flexible, full-time schedule to include days, evenings, weekends, and holidays
Attend corporate business meetings and conferences
WORKING CONDITIONS
Continuous mobility throughout the store during shift
Frequent standing, bending, reaching, and twisting during shift
Frequent lifting and/or moving up to 25 lbs. during shift
Continuous coordination and manipulation of objects during shift
Frequent use of a computer, telephonic devices, and related office supplies
If an associate has a disability that prevents them from performing an essential function of the job, the Company will engage in the interactive process with the associate to determine whether there is a reasonable accommodation that will enable the associate to perform the essential functions of the job.
The pay range for this position is $33.00 - $40.00 / Hour with the opportunity for eligible associates to earn additional compensation pursuant to the Company’s bonus plan. Exact pay will be based on factors including, but not limited to relevant education, qualifications, certifications, experience, level, shift, geographic location, and business and organizational needs. Full-time positions are eligible for paid time off, health, dental, vision, life and disability benefits. Part-time positions are eligible for dental, vision, life, and disability benefits.
ABOUT
At
Ulta Beauty
(NASDAQ: ULTA),
the possibilities are beautiful
. Ulta Beauty is the largest North American beauty retailer and the premier beauty destination for cosmetics, fragrance, skin care products, hair care products and salon services. We bring possibilities to life through the power of beauty each and every day in our stores and online with more than 25,000 products from approximately 500 well-established and emerging beauty brands across all categories and price points, including Ulta Beauty’s own private label. Ulta Beauty also offers a full-service salon in every store featuring—hair, skin, brow, and make-up services.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York City Fair Chance Act.
#J-18808-Ljbffr