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Customer Service Representative

1 month ago

Harrisburg, United States TEKsystems Full time

*Customer Service Representative *

*Location: Harrisburg, PA *

*Schedule: Monday-Friday 8:30AM-5PM (full time)*

*job Description:*

* Receiving and processing telephone and fax requests from referral sources and patients.

* Answering phones and waiting on walk-in customers in showroom in a timely and courteous manner

* Obtaining all pertinent intake information to enter orders accurately and efficiently in computer system.

* Providing instructions on use of equipment, including safety issues, insurance coverage, delivery schedules and company billing practices.

* Assisting with ensuring that all orders, deliveries, service and pickups are handled accurately.

*Experience/Skills:*

Proven Customer Service skills, excellent oral and written communication skills

Ability to work well in a fast paced environment that requires multi-tasking

Knowledge and understanding of insurance eligibility, benefits and authorization process, preferred

Healthcare, medical, pharmaceutical or DME experience, preferred

*Experience Level:*

Entry Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.