Customer Service Representative | VA | Portsmouth | 08 Dec 2021
2 months ago
Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center**
**JOB SUMMARY**
The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.
**DUTIES / RESPONSIBILITIES**
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).
Explain CARSTARs repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on CARSTARs CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Schedule and record appraisal and delivery appointments.
Update and maintain the store scheduler with Office Manager.
Collect and record payment for completed repairs; may perform some A/R.
File repair order paperwork accurately or record in CARSTAR management system.
Provide customers with CARSTARs warranty information (5-Year and Limited Lifetime).
Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.
Maintain the front office and customer reception areas.
Attend daily release meetings.
Other duties as assigned.
**EXPERIENCE / SKILL REQUIREMENTS**
2+ years of customer service experience required, preferably in a retail setting.
HS diploma or GED equivalent required; college degree preferred.
Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.
Call center sales experience (or equivalent sales experience) preferred.
Highly organized; ability to handle multiple concurrent assignments.
Proficient with Microsoft Office and POS/management systems.
Strong attention to details.
Punctual and professional appearance.
Ability to receive direction and work well with others.
Valid drivers license and insurable driving record.
**PHYSICAL REQUIREMENTS**
Essential physical requirements include:
Ability to stoop, bend and kneel, squat, kneel and pulling
Extended periods of kneeling, bending, squatting and stooping
Carry and lift heavy objects (up to 50lbs)
Standing, sitting and walking
Performing repetitive motions
**WORK ENVIRONMENT**
Exposure to:
Paint, fumes and particles
Dirt / Dust
Chemicals / Toxins
Varying heat / cold
Intermittent noise
*All duties, responsibilities and experience are subject to change by location
Apply Now **CARSTAR Advantage Collision Center**
3013 Airline Boulevard
Portsmouth, VA 23701
**CENTER HOURS:** OPEN NOW
**M-F:** 8:00 AM - 5:00 PM
**Sat:** Closed
**Sun:** Closed
-
Portsmouth, United States CARSTAR Franchising, Inc. Full timeCustomer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY** The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information needed to...
-
Customer Service Representative
3 months ago
Portsmouth, United States Performance Collision Centers Full time**Customer Service Representative** July 29, 2021 by **Job Title: Customer Service Representative Location: Portsmouth, VA** Performance Collision Centers 2021-07-29 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...
-
Resident Service Coordinator
7 days ago
Portsmouth, United States Silver Tree Residential Full time $47,000 - $52,000Job DescriptionJob DescriptionResident Services CoordinatorLocation: Portsmouth, VAAbout Us: Silver Tree Residential, LLC is one of the fastest-growing property management companies in the industry, managing a diverse portfolio of 100 properties across 25 states, totaling nearly 13,000 units. We specialize in providing top-tier operations in senior and...
-
Gov Dentist: VA
3 months ago
Portsmouth, United States AMG Healthcare Full timeJob DescriptionJob DescriptionSalary: 90.00/hourAMG Healthcare Services, Inc. is a staffing agency that specializes in placing healthcare professionals in government and non-gov positions throughout the nation for over 15 years. We're currently seeking full-time General Dentists to provide services at one of Portsmouth Naval Station facilities, with...
-
Customer Service Representative I
2 months ago
Portsmouth, United States TD Bank Group Full timeWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Service Representative I (US) Portsmouth, NH** 351494BR Retail Banking Customer Service Portsmouth , NH March 1, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas...
-
Portsmouth, United States CARSTAR Franchising, Inc. Full timeCustomer Service Representative CARSTAR Advantage Collision Center, VA 23701 JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing...
-
Customer Service Retail Advisor Portsmouth
3 months ago
Portsmouth, United States Blue Square Marketing Ltd Full time**Applicant Portal** : **Job Details: Customer Service Retail Advisor - Portsmouth** Vacancy NameCustomer Service Retail Advisor - Portsmouth Location CountryUnited Kingdom Location CityPortsmouth Role BenefitsN/A Right to Work RequirementsUK Job Description*Register your interest for future opportunities!* If this sounds like you, we are looking for...
-
Portsmouth, United States CARSTAR Franchising, Inc. Full time**Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information needed to obtain the sale,...
-
Patient Services Representative, Physiatry
4 weeks ago
Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full timeAbout UsWentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...
-
Customer Service Representative
4 weeks ago
Portsmouth, United States Ttec Full timeBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work...
-
Customer Service Representative
1 day ago
Portsmouth, United States TTEC Full timeBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work®...
-
Travel Speech Language Pathologist
4 weeks ago
Portsmouth, United States AlliedTravelCareers Full timeAlliedTravelCareers is working with Triage Staffing LLC to find a qualified Speech Language Pathologist (SLP) in Portsmouth, Virginia, 23701!About The PositionTravel Rehab: Speech Language Pathology PortsmouthLocation: PortsmouthStart Date: 8/26/2024Shift Details: 8H Days (12:00 AM-12:00...
-
Travel Nurse RN
1 week ago
Portsmouth, United States Travel Nurse Across America Full timeTravel Nurse Across America is seeking a qualified Cardio intensive care RN needed for travel nurse assignment in Portsmouth, VA. This assignment is in a Traveler-friendly facility and offers excellent pay, benefits, bonus opportunity, travel reimbursement, all licenses and certifications paid and more Minimum 1-2 years experience required. Requirements:...
-
Travel Nurse RN
2 months ago
Portsmouth, United States Travel Nurse Across America Full timeTravel Nurse Across America is seeking a qualified Cardio intensive care RN needed for travel nurse assignment in Portsmouth, VA. This assignment is in a Traveler-friendly facility and offers excellent pay, benefits, bonus opportunity, travel reimbursement, all licenses and certifications paid and more! Minimum 1-2 years’ experience required.Requirements*:...
-
Member Service Representative
4 weeks ago
Portsmouth, United States Navy Federal Credit Union Full timeOverview To provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; Lending products; and credit/debit cards. To perform moderately complex platform banking functions under supervision....
-
Patient Services Representative, Physiatry
3 weeks ago
Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full timeAbout Us Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...
-
Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full timeAbout Us Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...
-
Lead Customer Service Representative
1 day ago
Portsmouth, United States TTEC Full timeBe the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Lead Customer Service Representative working onsite in Portsmouth, VA, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work®...
-
School Speech Language Pathologist
7 days ago
Portsmouth, United States ProCare Therapy Full timeMinimum 1+ years speech therapy experience required.ProCare Therapy is dedicated to providing high-quality educational services and support to schools across the country. We are seeking a passionate and dedicated Speech-Language Pathologist (SLP) to join our team on a contract basis, serving schools in Portsmouth, VA.24/25 School YearFull-time HoursCaseload...
-
Pharmacist - Portsmouth
2 months ago
Portsmouth, United States USGP Full timePharmacist - Portsmouth Job Details Job Location Naval Medical Center Portsmouth - EGRM - Portsmouth, VA Description TITLE: Pharmacist LOCATION: Work to be performed under this contract is in support of NMCP and associated Branch Medical Clinics and Tricare Prime Clinics. HCWs shall receive notification 48 hours prior to reassignment with a 40-mile...