Customer Service Representative | VA | Portsmouth | 03 Feb 2022

1 day ago


Portsmouth, United States CARSTAR Franchising, Inc. Full time

**Customer Service Representative CARSTAR Advantage Collision Center, VA 23701**

**JOB SUMMARY**

The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

**DUTIES / RESPONSIBILITIES**

Greets all walk-in customers in a professional and courteous manner.

Answer and directs all phone traffic in a polite, courteous and cheerful manner.

Asks for the sale and/or attempts to schedule customers for an estimate to achieve a closing ratio of 75% (minimum).

Explain CARSTARs repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.

Educate customers on CARSTARs CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).

Schedule and record appraisal and delivery appointments.

Update and maintain the store scheduler with Office Manager.

Collect and record payment for completed repairs; may perform some A/R.

File repair order paperwork accurately or record in CARSTAR management system.

Provide customers with CARSTARs warranty information (5-Year and Limited Lifetime).

Perform follow-up sales calls on estimate quotes (unsold) within 48 hours.

Maintain the front office and customer reception areas.

Attend daily release meetings.

Other duties as assigned.

**EXPERIENCE / SKILL REQUIREMENTS**

2+ years of customer service experience required, preferably in a retail setting.

HS diploma or GED equivalent required; college degree preferred.

Excellent customer service, communication and negotiation skills. Able to relate well to a diverse customer base.

Call center sales experience (or equivalent sales experience) preferred.

Highly organized; ability to handle multiple concurrent assignments.

Proficient with Microsoft Office and POS/management systems.

Strong attention to details.

Punctual and professional appearance.

Ability to receive direction and work well with others.

Valid drivers license and insurable driving record.

**PHYSICAL REQUIREMENTS**

Essential physical requirements include:

Ability to stoop, bend and kneel, squat, kneel and pulling

Extended periods of kneeling, bending, squatting and stooping

Carry and lift heavy objects (up to 50lbs)

Standing, sitting and walking

Performing repetitive motions

**WORK ENVIRONMENT**

Exposure to:

Paint, fumes and particles

Dirt / Dust

Chemicals / Toxins

Varying heat / cold

Intermittent noise

*All duties, responsibilities and experience are subject to change by location

Apply Now



  • Portsmouth, United States Performance Collision Centers Full time

    **Customer Service Representative** July 29, 2021 by **Job Title: Customer Service Representative Location: Portsmouth, VA** Performance Collision Centers 2021-07-29 Performance Collision Centers is one of the fastest-growing collision repair company on the east coast. We want to exceed our customers expectations with a simple, worry-free, top-notch...


  • Portsmouth, United States CARSTAR Franchising, Inc. Full time

    Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY** The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information needed to...


  • Portsmouth, United States CARSTAR Franchising, Inc. Full time

    Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY** The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include gathering prospect information needed to...


  • Portsmouth, United States TD Bank Group Full time

    We are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Service Representative I (US) Portsmouth, NH** 351494BR Retail Banking Customer Service Portsmouth , NH March 1, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas...


  • Portsmouth, United States Crash Champions Full time

    Customer Service Representative | Crash Champions Careers Job Information Crash Champions - Customer Service Representative - Portsmouth, Virginia At Crash Champions, We Believe the Difference is Trust. Crash Champions is one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop...


  • Portsmouth, United States Silver Tree Residential Full time $47,000 - $52,000

    Job DescriptionJob DescriptionResident Services CoordinatorLocation: Portsmouth, VAAbout Us: Silver Tree Residential, LLC is one of the fastest-growing property management companies in the industry, managing a diverse portfolio of 100 properties across 25 states, totaling nearly 13,000 units. We specialize in providing top-tier operations in senior and...


  • Portsmouth, United States Crash Champions Full time

    Champions Do More At Crash Champions, We Believe the Difference is Trust. Crash Champions is the one of the fastest growing and most exciting brands in the collision repair industry. The company is the largest founder-led multi-shop operator (MSO) of high-quality collision repair service in the U.S., serving customers and business partners at more than 600...

  • Gov Dentist: VA

    3 months ago


    Portsmouth, United States AMG Healthcare Full time

    Job DescriptionJob DescriptionSalary: 90.00/hourAMG Healthcare Services, Inc. is a staffing agency that specializes in placing healthcare professionals in government and non-gov positions throughout the nation for over 15 years. We're currently seeking full-time General Dentists to provide services at one of Portsmouth Naval Station facilities, with...


  • Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full time

    Description About Us Wentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our...


  • Portsmouth, United States CARSTAR Franchising, Inc. Full time

    Customer Service Representative CARSTAR Advantage Collision Center, VA 23701 JOB SUMMARY The Customer Service Representative (CSR) is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone). Additional duties include – gathering prospect information needed to obtain the sale, providing...


  • Portsmouth, Virginia, United States Howard Johnson Portsmouth Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Guest Service Representative to join our team at Howard Johnson Portsmouth. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring seamless service delivery.Key Responsibilities:Room Assignment and Management: Register and assign...


  • Portsmouth, United States Blue Square Marketing Ltd Full time

    **Applicant Portal** : **Job Details: Customer Service Retail Advisor - Portsmouth** Vacancy NameCustomer Service Retail Advisor - Portsmouth Location CountryUnited Kingdom Location CityPortsmouth Role BenefitsN/A Right to Work RequirementsUK Job Description*Register your interest for future opportunities!* If this sounds like you, we are looking for...

  • Travel Nurse RN

    2 days ago


    Portsmouth, Virginia, United States TravelNurseSource Full time

    Job DetailsJob Title: CVICU Travel Nurse RNLocation: Portsmouth, VAJob Type: Travel NurseJob Description:About the PositionTravelNurseSource is working with LRS Healthcare to find a qualified CVICU RN for a travel nurse position in Portsmouth, VA. This is a great opportunity for a skilled nurse to work in a dynamic environment and gain valuable...


  • Portsmouth, United States Wentworth-Douglass Hospital(WDH) Full time

    About UsWentworth Health Partners (WHP), an affiliate of Wentworth-Douglass Hospital and member of Mass General Brigham Medical Group, is a multi-specialty group practice providing the highest quality patient care and services that range from wellness and illness prevention to testing, treatment and care of complex medical conditions. Our network offers...


  • Portsmouth, United States TTEC Full time

    Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Portsmouth, VA, you'll be a part of bringing humanity to business. #experienceTTECOur employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work®...


  • Portsmouth, Virginia, United States City of Portsmouth, VA Full time

    Job SummaryWe are seeking a highly skilled and compassionate Licensed Practical Nurse (LPN) to join our team at the City of Portsmouth, VA. As a LPN in our Substance Abuse Clinic, you will play a critical role in providing medical services and medication-related activities to our clients.Key ResponsibilitiesProvide medical services and medication-related...

  • Travel Nurse RN

    2 weeks ago


    Portsmouth, United States Travel Nurse Across America Full time

    Travel Nurse Across America is seeking a qualified Cardio intensive care RN needed for travel nurse assignment in Portsmouth, VA. This assignment is in a Traveler-friendly facility and offers excellent pay, benefits, bonus opportunity, travel reimbursement, all licenses and certifications paid and more Minimum 1-2 years experience required. Requirements:...

  • Travel Nurse RN

    2 months ago


    Portsmouth, United States Travel Nurse Across America Full time

    Travel Nurse Across America is seeking a qualified Cardio intensive care RN needed for travel nurse assignment in Portsmouth, VA. This assignment is in a Traveler-friendly facility and offers excellent pay, benefits, bonus opportunity, travel reimbursement, all licenses and certifications paid and more! Minimum 1-2 years’ experience required.Requirements*:...


  • Portsmouth, United States ProCare Therapy Full time

    Minimum 1+ years speech therapy experience required.ProCare Therapy is dedicated to providing high-quality educational services and support to schools across the country. We are seeking a passionate and dedicated Speech-Language Pathologist (SLP) to join our team on a contract basis, serving schools in Portsmouth, VA.24/25 School YearFull-time HoursCaseload...


  • Portsmouth, United States ProCare Therapy Full time

    Minimum 1+ years speech therapy experience required.ProCare Therapy is dedicated to providing high-quality educational services and support to schools across the country. We are seeking a passionate and dedicated Speech-Language Pathologist (SLP) to join our team on a contract basis, serving schools in Portsmouth, VA.24/25 School YearFull-time HoursCaseload...