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Associate Tech Support Specialist

5 months ago

Longmont, United States Intrado Inc Full time

Location:

Location:

Location:

Associate Tech Support Specialist in Longmont, CO at Intrado **Location:**

**Job Description**

For this opening we will consider candidates from the following locations: Longmont,CO,United States |

Intrado is looking to hire an **Associate Tech Support Specialist** in Longmont, CO to join our Life & Safety business segment.

**Essential Duties:**

* Responsible for providing initial response and basic troubleshooting for customer related issues

* Take first line technical support customer calls and provide basic technical support, dispatching support to additional technicians, as necessary

* Obtain, track, and close trouble tickets, ensuring issues are accurately documented

* Participate in the activities associated with a variety of departmental projects including preparing reports, material, documentation, and coordinating tasks

**Applicants for this job will be expected to meet the following minimum qualifications-**

**Education:**

* Associate's degree from an accredited college or university with major coursework in MIS, computer science, or a related field is required.

+ Equivalent work experience in a similar position may be substituted for educational requirements

**Experience:**

* Minimum 1-4 years technical customer service experience required, preferably in a helpdesk environment

+ Minimum 1 year experience in the 9-1-1 or public safety industry preferred

* Minimum 1-3 years' experience with networking, Windows based servers and workstations required

+ Minimum 1 year experience with SQL preferred

* Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified Systems Engineer (MCSE), etc.) preferred

* Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45 etc.) preferred

* Basic telephony knowledge (e.g. MDF, tip and ring punch down, color codes, POTS, etc.) preferred

* Intermediate knowledge of MS Excel, Word, and Outlook required

* Will be required to work varying shifts on rotation

**Benefits and Compensation:**

* **Apply today to join us in work worth doing**

* For candidates located in Colorado, the starting salary for this position is anticipated to be $21.55- $35 an hour and will be commensurate with experience. This role may also be eligible for premium pay.

Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.

The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.

Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most **Information to Insight.**

Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

**ABOUT THE TEAM**

Intrados Life & Safety division is responsible for some critical parts of our everyday life. Our solutions are responsible for everything that happens after a 9-1-1 call is placed call routing, delivery, location determination and data management. Whether you call from a landline, cell phone or text 9-1-1, we make sure first responders get the right information at the right time so they can save lives.

Intrado also provides notifications to the utilities, healthcare and educational sectors. Our platform provides multi-modal communications that meet an individuals contact preference and routes over 4 billion notifications each year. At the end of the day, Intrado believes that keeping people in our communities safe, connected and healthy is a top priority.