Program Manager

3 weeks ago

Longmont, Colorado, United States NEO Tech Full time
Job Details
Longmont, CO - Business Development

Job Summary:
The Program Manager is the voice of the customer and leader of the Customer Focus Team (CFT). This role is accountable for NEOTech's operational performance to the customer and the achievement of NEOTech's internal financial performance of the customer. The PM works directly with sales to explore and grow new business opportunities within the existing customer base.

Key Responsibilities:
  • Identify, define, document, and manage customer expectations.
  • Responsible for the overall Customer Satisfaction Index (CSI) process for the customer.
  • Responsible for customer communication, including key interface between the customer and the CFT responsibilities.
  • Responsible for sales order process as it relates to customer change requirements.
  • Coordinate the program Excess & Obsolete (E&O) Mitigation Plan.
  • Coordinate new quotes and ECO cost impact.
  • Maintain and drive Action Item List.
  • Represent CFT in management account reviews.
  • Schedule and lead cadence of activity with CFT and the customer.
  • Provide solutions to the customer.
  • Anticipate customer needs and provide proactive responses.
  • Work closely with Operations to ensure timely implementation of production schedules.
  • Limit customer and internal risks.
  • Develop and cultivate new business opportunities.
  • Contract Review.
  • Terms and Conditions (T's & C's).
  • Acts as leader among CFT teams to ensure that time, risks, costs, quality, and other project requirements are met.
  • Sets CFT priorities.
  • Ability to manage internal CFT teams and equivalent customer levels.
  • Ability to interface with key managers at NEO Tech to achieve escalation of projects as required for completion.
  • Support and follow all ISO standards related to NEO Tech's various Quality Management Systems.
  • Support all corporate and site 5S objectives.
  • Perform all other duties as assigned.

Requirements:
  • Excellent written and verbal communication skills.
  • Detail-oriented.
  • Must be a team player and highly motivated.
  • Must be able to work in a fast-paced environment.
  • Strong leadership and problem-solving skills.
  • Project management and presentation capability.
  • Proficiency in Microsoft Office Suite.
  • Effective organization and prioritization skills.
  • Ability to work collaboratively with suppliers or customer with direction and oversight.
  • Effective interpersonal skills.
  • Ability to take on project leadership/ownership.
  • Proven ability to complete projects in a timely manner.
  • Demonstrate discretion, confidentiality, independent judgment, and professionalism when representing the company.
  • Excellent written and verbal communication, as well as presentation skills.
  • Ability to work well individually or in teams.
  • Understanding of and ability to use continuous improvement tools.
  • Available for travel up to 10% of the time, including day, overnight, and internationally, as required.
  • Participate in a continuous improvement activity with complete documentation, including a follow-up review with the team in a presentation format.

Qualifications:
  • Bachelor's Degree or equivalent work experience, CEPM certification desired.
  • 3+ years of program management experience in contract electronics manufacturing highly desired.

Pay Range: $90,608.80 to $135,913.20 annually / DOE

Benefits: Comprehensive benefit package including medical, dental, and vision coverage; company-paid basic life/AD&D insurance, short-term and long-term disability insurance; voluntary supplemental insurances, flexible spending accounts, and employee assistance program (EAP). Sick Leave, Vacation Time, and company-paid Holidays are also provided as paid time off. NEO Tech also provides a 401(k) Retirement Savings Plan option with a company match. NEO Tech is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by applicable federal, state, or local law. NEO Tech has a long-standing commitment to maintaining a safe, quality-oriented, and productive work environment. We also want all employees to perform their duties safely and efficiently, in a manner that protects their interests and those of their co-workers. We recognize that alcohol and drug abuse pose a threat to the health and safety of NEO Tech employees and to the security of the Company's equipment and facilities. For these reasons, NEO Tech is committed to the elimination of drug and alcohol use and abuse in the workplace. Candidates being considered for hire must pass a pre-employment background check and drug test which include screening for illegal drugs and marijuana. Due to ITAR and/or CUI compliance, this position requires candidates to be a U.S. Citizen, Permanent Resident Alien, or Protected Individual per 8 U.S.C.1324b(a)(3). NEO Tech

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