Financial Operation Specialist

3 weeks ago


Novi, United States Fortis Payments Full time

Job Description Job Description Description: The role is responsible for preparing invoices, ensuring customers are billed properly, manage merchant rejected transactions/deposits, and conduct a quality assurance on partners' monthly residual reports. This person will also be responsible for preparing daily reporting for clients, adding/removing fees from customer accounts, and perform data analysis. Provide back-up support for the Residual team.The position requires the desire to take ownership of your work, is self-motivated and works well with other team members.This role requires accuracy, attention to details, and effective communication skills.Requirements: Manage and process associated with paying partners / ISOs their revenue share commission residualsManage administrative items related to partner payments (bank account changes, agreement revisions, etc)Validate qualified merchant accounts for partner/agent weekly and monthly incentiveField questions and concerns regarding sales entries and bonus payoutsPrepare and maintain invoices for including tracking payments, past due balances, and working with Operation teamPerform research related to merchant transactionsPrepares merchant account adjustmentsAdminister equipment billing and merchant monthly recurring feesPerform monthly vendor invoice audit to ensure cost is properly pass to merchants or agentsIdentify errors and assist others to fix errors related to merchant and agent billingResearch of data entry in internal tracking systemEducate others on business rules to properly pay partners/agentsManage administrative items related to merchant recordsManage assigned Cases and Tasks to the departments queueCreate and maintain procedure documentationBackup other Financial Operations & Support team membersPerform other incidental and related duties as required and assigned3+ years of professional experience in a comparable role is requiredExperience in the payments industry is a strong plus but not requiredExperience with Netsuite (ERP) is a plusAnalytical, naturally curious, detail oriented and effective communication skillsDesire to take ownership of your work, be self-motivated and work well with other team members.Experience navigating a CRM system where they are loading files, researching account issues, identifying technical issues that need to be resolved with the system ownerProven ability to manage multiple tasks and adapt to change, fast paced environment.Experience administering internal complex compensation plans is strongly preferredIntermediate level MS Excel proficiency is required#J-18808-Ljbffr

by Jobble



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