Financial Operation Specialist
3 weeks ago
The role is responsible for preparing invoices, ensuring customers are billed properly, manage merchant rejected transactions/deposits, and conduct a quality assurance on partners' monthly residual reports. This person will also be responsible for preparing daily reporting for clients, adding/removing fees from customer accounts, and perform data analysis. Provide back-up support for the Residual team.
The position requires the desire to take ownership of your work, is self-motivated and works well with other team members.
This role requires accuracy, attention to details, and effective communication skills.
Requirements:- Manage and process associated with paying partners / ISOs their revenue share commission residuals
- Manage administrative items related to partner payments (bank account changes, agreement revisions, etc)
- Validate qualified merchant accounts for partner/agent weekly and monthly incentive
- Field questions and concerns regarding sales entries and bonus payouts
- Prepare and maintain invoices for including tracking payments, past due balances, and working with Operation team
- Perform research related to merchant transactions
- Prepares merchant account adjustments
- Administer equipment billing and merchant monthly recurring fees
- Perform monthly vendor invoice audit to ensure cost is properly pass to merchants or agents
- Identify errors and assist others to fix errors related to merchant and agent billing
- Research of data entry in internal tracking system
- Educate others on business rules to properly pay partners/agents
- Manage administrative items related to merchant records
- Manage assigned Cases and Tasks to the department’s queue
- Create and maintain procedure documentation
- Backup other Financial Operations & Support team members
- Perform other incidental and related duties as required and assigned
- 3+ years of professional experience in a comparable role is required
- Experience in the payments industry is a strong plus but not required
- Experience with Netsuite (ERP) is a plus
- Analytical, naturally curious, detail oriented and effective communication skills
- Desire to take ownership of your work, be self-motivated and work well with other team members.
- Experience navigating a CRM system where they are loading files, researching account issues, identifying technical issues that need to be resolved with the system owner
- Proven ability to manage multiple tasks and adapt to change, fast paced environment.
- Experience administering internal complex compensation plans is strongly preferred
- Intermediate level MS Excel proficiency is required
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