Financial Operation Specialist

2 weeks ago


Novi, United States Fortis Payment Systems LLC Full time
Job DescriptionJob DescriptionDescription:

The role is responsible for preparing invoices, ensuring customers are billed properly, manage merchant rejected transactions/deposits, and conduct a quality assurance on partners' monthly residual reports. This person will also be responsible for preparing daily reporting for clients, adding/removing fees from customer accounts, and perform data analysis. Provide back-up support for the Residual team.


The position requires the desire to take ownership of your work, is self-motivated and works well with other team members.

This role requires accuracy, attention to details, and effective communication skills.

Requirements:
  • Manage and process associated with paying partners / ISOs their revenue share commission residuals
  • Manage administrative items related to partner payments (bank account changes, agreement revisions, etc)
  • Validate qualified merchant accounts for partner/agent weekly and monthly incentive
  • Field questions and concerns regarding sales entries and bonus payouts
  • Prepare and maintain invoices for including tracking payments, past due balances, and working with Operation team
  • Perform research related to merchant transactions
  • Prepares merchant account adjustments
  • Administer equipment billing and merchant monthly recurring fees
  • Perform monthly vendor invoice audit to ensure cost is properly pass to merchants or agents
  • Identify errors and assist others to fix errors related to merchant and agent billing
  • Research of data entry in internal tracking system
  • Educate others on business rules to properly pay partners/agents
  • Manage administrative items related to merchant records
  • Manage assigned Cases and Tasks to the department’s queue
  • Create and maintain procedure documentation
  • Backup other Financial Operations & Support team members
  • Perform other incidental and related duties as required and assigned
  • 3+ years of professional experience in a comparable role is required
  • Experience in the payments industry is a strong plus but not required
  • Experience with Netsuite (ERP) is a plus
  • Analytical, naturally curious, detail oriented and effective communication skills
  • Desire to take ownership of your work, be self-motivated and work well with other team members.
  • Experience navigating a CRM system where they are loading files, researching account issues, identifying technical issues that need to be resolved with the system owner
  • Proven ability to manage multiple tasks and adapt to change, fast paced environment.
  • Experience administering internal complex compensation plans is strongly preferred
  • Intermediate level MS Excel proficiency is required


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