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Customer Service Agent Team Captain

1 month ago

Redmond, United States Alaska Airlines Full time

Company:
Horizon Air

The Team:

Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, youll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary:

As a working leader of the Customer Service group, the Customer Service Team Captain will assume the responsibility and accountability of the team while leading, directing, motivating, evaluating and approving the work of the Customer Service Agents.

Key Duties:
  • Leads the Customer Service Agents on shift and is responsible for the success of a teams ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
  • Ensures that the Customer Service Agents follow proper procedures.
  • Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
  • Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
  • The Team Captain will also perform Customer Service Agent duties.


Job-Specific Experience, Education & Skills:

Required

  • A minimum of 6 months of customer service or airline operations experience.
  • Ability to lead, direct and motivate teams for optimum performance.
  • Strong active listening and verbal communication skills.
  • Ability to juggle multiple tasks in a fast-paced environment.
  • Valid drivers license.
  • Depending on work location, ability to obtain USPS Mail Handling Certification.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 pounds.
  • Must be able to stand for long periods of time.
  • Must be able to bend, stoop, squat, reach and grasp.
  • Ability to perform basic mathematics.
  • Ability to work a flexible schedule to include nights, weekends and holidays.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Preferred

  • A minimum of 1 year of customer service or community service experience.
  • Previous leadership experience.


Airport SIDA Badge Requirements:

Important update for non-crew employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview.

Job-Specific Leadership Expectations:

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

Starting Rate:
USD $21.05/Hr.

Total Rewards:

Alaska Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air
  • Comprehensive well-being programs including medical, dental and vision benefits
  • Generous 401k match program
  • Quarterly and annual bonus plans
  • Generous holiday and paid time off

For more information about Alaska/Horizon Total Rewards please visit our career site and view benefits.

FLSA Status:
Non-Exempt

Employment Type:
Full-Time

Regular/Temporary:
Regular

Requisition Type:
Frontline

Location:
Redmond, OR - Airport

Equal Employment Opportunity:

We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action (AA) employer that is committed to diversity, equity, and inclusion. We take affirmative action to ensure equal opportunity for all qualified applicants and employees and do not discriminate based upon race, color, religion, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disability status, genetic information (including family medical history), political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law. We may use your information to maintain the safety and security of Alaska Airlines and Horizon Air, its employees, and others as required or permitted by law. People of color, women, LGBTQIA+, immigrants, veterans, and persons with disabilities are encouraged to apply.

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