Airport Customer Service Supervisor

2 weeks ago

Redmond, Oregon, United States Unifi Full time
Position Overview


The Unifi Airport Customer Service Supervisor plays a pivotal role in overseeing the daily operations of customer service staff, ensuring that all activities are conducted safely and efficiently.

This position is essential in fostering a customer-centric environment, where the supervisor encourages staff to take pride in their role as the primary point of contact for passengers. A friendly demeanor and a passion for enhancing customer experiences are key attributes for success in this role.



Employment Type:
Full-Time

Benefits Overview:
  • Flight Benefits - exclusive travel privileges for you and your family with Delta Air Lines
  • Paid holidays and vacation time
401k plan with company matching

  • Special discounts and wellness programs
Core Responsibilities:

  • Directs and coordinates the daily functions of customer service personnel to ensure safe and effective operations.
  • Monitors adherence to safety protocols in line with OSHA/TSA/DOT/F AA regulations, Unifi policies, and all relevant laws.
  • Manages shift operations, including employee assignments, training, scheduling vacations, and overseeing breaks and overtime.
  • Upholds company policies and procedures, including disciplinary measures, while promoting Unifi's commitment to Equal Employment Opportunity and professional conduct.
  • Communicates effectively with management regarding any operational challenges.
  • Organizes and leads shift meetings.
  • Engages in customer service activities, assisting passengers with check-in processes, special needs support, ticketing, boarding, baggage handling, and resolving issues.
  • Performs additional duties as required, aligned with the skills and experience expected for this role.
Basic Qualifications:

  • Valid Driver's License.
  • Ability to successfully complete a pre-employment drug screening.
  • Ability to pass a comprehensive background check.
  • Minimum age of 18 years.
  • Authorization to work in the United States as per the Immigration Reform Act of 1986.
  • Completion of SIDA training to obtain airport authority identification security.
Experience:
* Minimum of 2 years in a relevant field. Must be adaptable and ready to collaborate within a detail-oriented team.

Knowledge, Skills & Abilities:

  • Exceptional customer service abilities.
  • Strong work ethic and commitment to teamwork.
  • Proficient in typing and using a computer keyboard at a speed suitable for the role.
  • Capable of understanding documentation and following ticketing procedures and regulations.
Preferred Qualifications:

Education:
  • High School diploma or GED.
Knowledge, Skills & Abilities:
  • Effective verbal communication skills, including use of radio equipment.
  • Professional communication skills.
  • Strong leadership qualities with the ability to motivate and manage a dedicated workforce.
  • Proficient in conflict resolution among team members.
  • Ability to implement innovative solutions that positively influence outcomes.
Working Conditions:

Work Schedule:
  • Flexibility to work various shifts, including nights, weekends, holidays, and overtime, is required.
Work Environment:
  • Must remain vigilant to moving vehicles or aircraft and utilize radio communication.
  • Enjoy outdoor work in diverse weather conditions, including exposure to noise, fumes, and dust.
Physical Demands:
  • Must be capable of lifting, carrying, pushing, or pulling items weighing 70 pounds or more regularly, and lifting 40 to 50 pounds on elevated surfaces.
  • Frequent walking, climbing, bending, kneeling, crawling, and stooping are required.
  • Ability to work in confined or elevated spaces.
  • Must be able to transport heavy items up and down jet way stairs.
Supervisory Responsibilities:
  • Oversee a team of Customer Service Agents and Leads.
Unifi is an Equal Opportunity Employer.

"Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status."

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